Joonbug Productions

They oversold NYE tickets.

We got to the club and weren't let in due to overcapacity.

Wasted money, wasted time. Especially worse because it was NYE, the turn of the decade, and we were looking forward to the night event we paid for.

Purchased tickets to attend NYC 4th of July 2019 event that was

supposed to take place on the South Street Heliport 6 East Rivers

Piers NY, NY 10004 on Pier 6. I bought 7 tickets for $570.29 on June

20th, 2019.

On June 25th, 2019 I get an email stating the event had to

be cancelled "due to circumstances beyond our control, the NYPD has altered its traffic control plan for the South Street Heliport and no longer allowing the heliport area of the South St.

Seaport to be open to the public" & " Please be assured, that all orders will be promptly refunded. If you have any question about the refund, please check your credit card statement.

Your bank controls when the refund will be posted" Today is now July 9th, 2019 and I haven't received a refund or response as to when I will be receiving my refund. I have paid $570.29.

I placed an order for 4 tickets order #190-624-****. After entering my c.

Card info it said that it didn't go thru the first time. I then Re-entered the info then it went thru I then checked my bank and it showed that I was charged twice, although I only received one email containing the 4 tickets.

I paid $750 per ticket for two of us to have VIP access to see the ball drop from their terrace, enjoy a nice dinner, open bar with premium alcohol, and a festive atmosphere. Instead, I got the following:

The worst party and biggest rip-off for its New Year's Eve disaster.

1. 30 min line outside in the 30 degree weather to start the debacle.

2. 30 min bar lines

3. 45-60 min food line for *** appetizers (some of which were displayed in the plastic containers like you'd get at a supermarket.) The line was so long it wound through and around all the VIP tables. The looks on the faces of those in that line was of profound dismay and sadness.

4. Zero decorations. Couldn't they spring for a few streamers or colored table cloths?

5. Vulgar rap music that was so loud you couldn't possibly talk to anyone who wasn't within a foot of your face.

6. One employee standing in the sea of people with a clip board attempting to direct the already-stunned VIP party-goers to a table with hard plastic chairs. If you were one of the particularly unlucky ones, like me, your table was within a few feet of the speakers pumping out the mind-numbing tinnitus-causing vulgar rap music mentioned above.

7. Anyone paying less than $750 a ticket had no reserved seating so many were sitting on the floor or stuck in a dark movie theater.

8. Despite paying $749 too much per ticket, if I wanted to check my coat, that was an extra charge.

9. They provided a peek-a-boo view of the New Years ball from an ice-cold standing room only terrace. We didn't stick around to endure the inevitable cram-fest that we knew would be occurring from 11 to mid-night.

10. There was no dance floor. There was no MC to get the long-faced and duped-feeling revelers into any semblance of excitement.

These are just the top 10. There was just so much wrong with what they did and didn't do.

After months of anticipation and traveling from So Cal, it was more than disappointing to leave at 930 and then have to scramble to find a nearby restaurant in an effort to avoid simply crying and throwing ourselves to the ground.

Even if my review is ignored by AMC and joonbug Productions, I hope others will read this and go elsewhere when making New Years plans.

This company and all its affiliates,Joonbug, Crave Tickets, SkyNet Media Group LLC, Gabel Enterprises are pathetic, RIP OFF scam artists! I stupidly paid $550 a ticket for my daughter and I to attend NYE and be a VIP 6th floor exclusive access to VIP's only Best view of the ball drop live at the AMC Theater on 42nd Street. ( Yes I know how *** of me in the first place!)Yes I saw the ball drop, big deal! I DID NOT GET what I paid for! They falsely and misleadingly advertised what my VIP access would be. EXCLUSIVE VIP only floor, high security keeping the NON vip guests out, priority entry etcSpent thousands on this holiday to come from Australia, so excited for a great night, it was a bad sign when we go to pick up our tickets days before and these incompetent useless excuses for management fail to let us know that hey have moved the pick up tickets venue, I was at the wrong address with about 20 other people and guess what we were nearly all Australians! Also a couple from the UK. We all thought we had been scammed, anyway 4 hours later I finally get to the right address and I complain and want the manager, who happens to be one of the owners of this company, yes the CEO's wife, Then she tells me my tickets are wrong, I have 2 x under 21 VIP access, I should have 1 x 21+ and 1 x under 21, she does sort it out in the end. Yes she was pleasant and helped me.On the night I was supposed to get PRIORITY access into the venue, 45 minutes late, the GA line is entering before the VIP line?? Get up to the 3rd floor which is kids only no alcohol, the Joonbug staff member has no idea whats happening and that our GOLD wristbands (VIP ID) should be green she thought? waste 15 min, finally get let up the escalators to the 6th floor. Movies were fine, a few good ones on, but no security in theaters or AMC staff, so drunk *** were coming in yelling and carrying on ruining the movies for everyone, Open bar was fine as far as I know as I only had 2 drinks the whole night as I was with my teenage daughter, wasn't there to get wasted, but because of all the NON VIP guests the bar was very busy and a long wait. Food was another story, the buffet was a joke, the line was long, I waited 1 hour, the line moved very slowly, food kept running out. And no wonder why, thanks to their pathetic organizing skills and lack of security most of the 6th exclusive VIP floor had MANY general admission people on it, yes eating our food! Not only did they eat our food,drank the alcohol & when it came closer to the time of the BEST view of the ball drop on the terrace which was only for 125 VIP GOLD ID guests, the GA mob basically stampeded, pushed through all the security and RAN onto the terrace knocking over some people, so these people paid $75 a ticket and got what I got! Throughout the night I spoke to and complained about several things to the EVENT MANAGER, who couldn't organize a Mc donalds kids birthday party, she was RUDE, RUDE and a ***, don't worry I told her what I think. I have rang this company, I even went to their head office on 39th street, sent emails, couldn't get any response. After getting back home to OZ I have been researching and got hold of the CEO's email address as well as his wife and the pathetic excuse for a event manager, IF I could post these emails on here for everyone to read I would, they are shocking, basically calling me a liar, all the things I complained about apparently did not happen. Well I want a FULL refund and even if I don't get my money back, they are going to pay some how, this is the principle of the matter! Especially after reading all these complaints which they have been getting away with for years, its not fair! They are millionaires, ripping people off from all over the world, how can they be in business legally? I want some action against them! I purchased 2 tickets at $550.00 each-"Best View of The Ball Drop Live" VIP Access 21+ x 1"Best View of the Ball Drop Live" VIP Access Under 21 x1This is the link I saved from when booking my ticketshttp://newyearsevecentral.com/events/AMC-Times-Square-New-Years-Eve-2013

http://joonbug.com/faq#zjEpI7c6Imm

Here is their false and misleading advertising, I purchased these tickets thinking I would be on an exclusive floor, monitored by security so my under age daughter and I would be safe and have an enjoyable experience.What is a VIP Access ticket?

At many nightlife events, the VIP areas are exclusive and will be monitored by security staff to prevent non-VIP ticket holders from accessing these areas. Ticket holders who purchase a VIP Access ticket (when offered) will receive a wristband that will permit them entrance and access to these VIP areas. They will be able to use the VIP areas, such as a VIP open bar or a special mezzanine, but will not be entitled to VIP seating.

Someone by the name of Valerie who works for Joonbug contacted me to come in for an interview 2 days prior to the actual interview and I was siked! When i got there not only was the room filled like what looked like the local Welfare Office Crowd waiting for a GROUP INTERVIEW- i was told they'd hired all their staff already & that a personal email was sent to me.

Of course i never did receive that nonexistant email. I live in jersey and went all the way there for nothing.! ABSOLUTELY DO NOT TAKE THIS COMPANY SERIOUSLY.!!!! Very unprofessional, ghetto & extremely unorganized.

Valerie was able to call for a fake interview but not able to call and tell me the position had already been filled. Also- they ask for ur bank account info- definately not the type of people u could trust with that info what so ever, as ur personal info will indefinately get lost or end up in the absolute WRONG hands.!

I wish i didnt have to rate ONE star. I travelled from the UK to New York for my first time and booked tickets through cravetickets.com (paid $320) for an 'ALL INCLUSIVE BAR' well after being the polite english girl i am i queued for 2 hours for a drink that was never served, there was no organisation NOTHING.

It ruined a trip id spent thousands on, i have emailed and called for my money back or some sort of compensation and got no reply.

The new years eve event was at district 36, i paid $320 plus coat check to stand in a line for 2 hours, i then left. Absolute ***.

Joonbug hosted a Halloween party called "Horror on the Hudson" on Pier 92. They sold tickets online in advance and oversold the tickets. On the day of the party, ticket-holders were denied entry. I arrived a little past midnight, but others have stated that they were denied entry as early as 11pm. stopped admitting people by 12:30am when it was advertised from 9pm - 4am. I had friends that actually managed to make it inside and they said they had to wait for a long time on line and when they got in, there was a lot of confusion over seating. The party officially shut down around 3am even though it was advertised from 9pm-4am.

On Joonbug's Contact Info page, when you click on the link for refund information, you receive the following: "Page Not Found. Sorry, the page you requested is no longer in service." I have submitted several emails and have called the office but no one even picked up (it is impossible to believe that the office would be shut on a Monday morning - they are probably avoiding the hundreds of angry phone calls they are receiving. Based on other reviews posted online, Joonbug has a history of overbooking parties and refusing refunds. They also have an F rating with the Better Business Bureau.

Joonbug is a huge ripoff, save your time, save your money, save your sanity and party with someone else.