Jones Stephens Corp Reviews
40 CLAIMED LOSSES
3 TOTAL REVIEWS
1.1K PAGE VIEWS
Failure to issue refund
The Liquid lightning drain opener product from Jones Stephens Corp.states money back guarantee on packaging and I never got my money back from this company! I purchased 3 bottles to clear a clog. Company never responded to mail in refund requests, voice mails, or emails. False advertising for money back guarantee!
Reason of review
Poor customer service
I just used this product for the first time to unclog my kitchen sink drain. This product is phenomenal!! Having used Draino and Liquid Plumr in the past and not having much luck, I was a little skeptical. Once I poured it in the drain it took about 45 minutes to completely unclog a nasty, greasy kitchen drain. I would highly recommend this product!!!! If you are stuck with a badly clogged drain, this is your product. Give it a try.
Cranford, New Jersey
Reason of review
My sink is fixed.
Floweasy Drain Opener
I poured this drain product into standing water to clear a clog in my 1920s bathroom sink. I let it sit overnight to dissolve the clog. Nothing on the bottle suggested, much less warned that the product was not safe for enamel surfaces. After I got the plumber out to snake the drain (since the product didn't clear the clog), I discovered that this product had eaten away the enamel. Now the finish on my sink has been eaten away and has been replaced by grooves, as if I'd sandblasted it. I've used other drain products, like Liquid Plummr and Drain-O, without any damage to enamel before. I called the James Stephens Corporation to complain. All I was asking for was a refund. But the rep I spoke with didn't agree to give me a refund, and he told me a manager would call me the next day to talk to me about it. Of course, I never received a phone call or a letter. I've taken photos of the sink and I am going to send them to the company and ask that refund me for the product AND that they pay the $175 it will cost me to get the enamel resurfaced.
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