map-marker Eugene, Oregon

We overpaid for unnecessary service

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Our farm has depended on water from a well that was trustworthy and producing plenty of water for 25 years. When the pump began to have periodic problems (shutting off after only a few gallons or not coming on at all), we assumed the drought was causing a lack of water.

We called Jones Drilling to evaluate the problem. Brett Jones refused to evaluate the existing well, saying that based on the symptoms we described, we needed a new well. He promptly used a water-witch to choose a new location, we paid the deposit and set a date for drilling. We aren't experts, so we trusted him completely.

The drill got down to 350 feet and only produced 1/2 gal/minute, so Brett recommended that we prepare another part of our property to be drilled. So we did and said we would call when we were ready to drill at the new site. Meanwhile, we asked another company for a recommendation (5E Pump and Well) and their representative came out to evaluate the existing pump and well at no charge. It turned out to be faulty wiring that was arcing, thereby forcing the pump motor off, leading us to believe there was less and less water.

In short, we have lifted the wellhead, repaired the wires and the pump is now pulling out 17 gal/min! We spent $15,500 on a well that is low water flow while the original well needed minimal repair and works fine! We brought these revelations to Brett, but he claims we only requested a new well, refusing to let him evaluate the existing well. Who would do that?

Aside from the exorbitant and unnecessary cost, the drilling process spit out thousands of gallons of mud all over our apple tree.

Those branches are now dead. We will never use Jones services again.


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User's recommendation: Check with the BBB before calling any drilling company. If you call Jones, insist that a thorough evaluation take place and described in writing.

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