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Jomashop in Pasadena, Texas - Worse customer service

1.8
Details
Bought a Rey ben sunglasses. Lens came out of frame and frame turned color. Called for warranty and representative said since there price is low they do not have Rey ben warranty. I don't understand what price has to do with the warranty. It seems like they sell fake products and hiding from Rey ben lawsuit.
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Review
#1405840 Review #1405840 is a subjective opinion of poster.
Product
Ray Ban Sunglasses
Reason of review
Damaged or defective
1.8
Details
Do not buy a watch from those people I purchased(Tissot PRS 516 Automatic Chronograph $649.00) a watch fro them and within a few days i returned it because it wasnt working. They said that they would send me a new watch when they received it when i call them to ask if...
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Review
#1384438 Review #1384438 is a subjective opinion of poster.
Product
Tissot Watch
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
i ordered two watches from jomashop, the tracking shows that it is delivered and when i enquiered the usps delivery people they said they left them outside, but i didnt get any of the things i ordered. i lost them, how could the jomashop people be such a careless with...
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Review
#944149 Review #944149 is a subjective opinion of poster.
Service
Usps Delivery Service
Cons
  • Rude customer service and poor management
  • Cs supervisor was a complete ahole
Reason of review
Problem with delivery
I am having a worst experience with jomashop. Irs completely fraud service and cheating with customerS pocket. I ordered two watches which cosr arround 160 dollars. So the courier was showing as shipped. But i didnt get my order. I dont know what happend with courier...
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Review
#943505 Review #943505 is a subjective opinion of poster.
Service
Jomashop Shipping Service
Cons
  • Customer service
Reason of review
Bad quality
3.0
Details
Purchased TAG HEUER. It was not working when received. I called immediately and returned it the next day FOR A REFUND. Since I needed this watch for a sailing trip overseas the following week, and they said they could not exchange that the original purchase that...
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Review
#912036 Review #912036 is a subjective opinion of poster.
Service
Jomashop Customer Care
Cons
  • There is no customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1500
Preferred solution
Full refund
Tags
  • Jomashop Poor Customer Service

Jomashop in San Antonio, Texas - No response from Customer care and worst exp in my life

I have ordered a watch for the gift and after 20 days i havent received the item and when ever i call the team they says we will let u know when we found it . they sent it in usps where there is no way to track down it . when ever i call the customer care they say to wait u can talk to the supervisour and i never got the supervisour hopefully he is sleeping daily in the office. useless customer care and use less company plz dont waste ur time in ordering the items from these useless guys.
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Review
#910847 Review #910847 is a subjective opinion of poster.
Service
Jomashop Customer Care
Reason of review
Poor customer service
2.0
Details
I've brought a Men watch and recevied as a defected one. How in the world the second hands on a watches that jump every 2-3 seconds everytime when it move? I have to return the first one and receive the second one still the same defect. So I am not happy and want a...
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2 comments
leiv
#1203082

*** the hand that reached out to help you !!! you said he did not know if it was a defect and that he will still refund you !!

THAT IS GREAT CUSTOMER SERVICE !!!

You should be ashamed as the other comment said !! I agree you are indeed ungrateful !!

By the way , a skipping seconds hand is a poor battery indicator for those who actuality might believe this cry for wolf

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Review
#905995 Review #905995 is a subjective opinion of poster.
Product
Citizen Watch Eco-drive Watch
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
they should have better customer service!!! I don't think Roee is doing what a supervisors should be doing

Jomashop Shipping Service Review from Dallas, Texas

1.0
Details
We ordered a Tag watch in May 2016 and on the website they said it would take 2 to 3 weeks. We called them back at that time and they said it would be shipped in July. We called today July18,2016 and they told us 2-4 weeks and hung up. When we called right back they changed it to 4 to 6 weeks. I believe they never had the merchadise to began with however they have our money. This appears to be a scam. Very unhappy! David D Daquin
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Review
#884635 Review #884635 is a subjective opinion of poster.
Service
Jomashop Shipping Service
Reason of review
Order processing issue
1.0
Details
Wow. Im a very upset customer! I ordered 2 bags because this webpage had an error. So i had accidently made the second purcace. Well this place is closed on the weekends and i called early monday morning to cancel they were very rude form the begining and said that...
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Review
#796161 Review #796161 is a subjective opinion of poster.
Product
Michael Kors Bag
Reason of review
Order processing issue

Contact Jomashop Customer Service

Mailing Address:
Jomashop
140 58th Street Suite 3B
Brooklyn, New York 11220
United States
Phone:
(877) 834-1434
All Jomashop Contacts

Jomashop Products and Services Reviews

Compare Jomashop to

Kay Jewelers
Kay Jewelers
880 reviews
1.7
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3.0
Details
Watch arrived looking perfect but watch band popped off first day and obviously wasn't secured properly. This caused scratches on the face. Two days later the battery died. I called and was told I could only be refunded for a battery change. When I asked for a manager...
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1 comment
Anonymous
#1093204

I had my jeweler fix the pin in the band bc I don't own a tool. Roy clearly doubted my story that the band popped off so I offered to give him my jeweler's business number to verify (guy has been in business over 30 years) but Roy again doubted the validity of his word and added a story of how a jeweler had lied to him about a different service issue with a different customer.

Review
#768887 Review #768887 is a subjective opinion of poster.
Reason of review
Bad quality