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1.0
Details
I placed an order of a lady watch from Jomashop.com on Nov 6th 2018. They never ship out my order, after the first week that I placed the order from their website, I login to my account and check the Order Status on their website, it show as "Processing", which is the...
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Review
#1404170 Review #1404170 is a subjective opinion of poster.
Service
Jomashop Shipping Service
Cons
  • Customer service and warranty and service policy
  • Could not get my refund
  • Item never ship out
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund
Tags
  • Never Shipped
  • Jomashop Poor Customer Service
  • No Refund
  • Never Shipped Order
  • Never Ships
  • Jomashop com
1.8
Details
Received watch broken in the box. Almost a month later it has not been replaced. Apparently the ENTIRE company (except new order takers and whoever cashes the checks) *** for religious holidays days at a time.
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3 comments
leiv
#1574833

stay off the web if you do not like peeps reading and responding LOL you asked to be trolled LOLOLOL

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Review
#1372299 Review #1372299 is a subjective opinion of poster.
Product
Watch
Reason of review
Damaged or defective
Resolved
1.0
Details

Update by user Oct 20, 2016

I have been contacted by customer service manager from Jomashop, the issue is being resolved.

Original review posted by user Oct 20, 2016

Jomashop is the worst seller I have ever encountered or heard about. Almost 4 months ago I ordered a watch that I have never received. And the experience has been a nightmare...
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2 comments
PoorCustSvc
#1479006

Thank you for sharing your experience. Your post was very helpful.Please DISREGARD the condescending comment to your post.It seems Jomashop regularly has their employees bash persons who post legitimate complaints against their company.

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Review
#940108 Review #940108 is a subjective opinion of poster.
Service
Jomashop Shipping Service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
1.1
Details
A defective Seiko SNKN43 from Jomashop
Ebay rates this company as "five star item as described". How could they if they show almost 140 complaints in a single year? I advise people to stay away from this company. They are thieves!! I bought the above described watch and it came home defective being the...
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6 comments
PoorCustSvc
#1479013

Thank you for sharing your experience. Your post was very helpful.Please DISREGARD the embarrassingly crude comments and bashing from persons who are most likely employees of Jomashop.

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Review
#912945 Review #912945 is a subjective opinion of poster.
Product
Seiko Recraft Watch
Cons
  • Worst experience doing business with jomashop
Reason of review
Damaged or defective
Loss
$151
Please stay away from Jomashop. This is not a serious company. I ordered a Seiko Watch and I received defective with the second hand flying all over the inside of the face. I immediately called them and spoke to a guy named Sean. Explained the situation. I took a...
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Review
#911628 Review #911628 is a subjective opinion of poster.
Product
Seiko Watch
Reason of review
Damaged or defective
Loss
$152

Jomashop - Watch Review

I was hesitant to purchase from Jomashop after reading some reviews but i have to admit tjat i am thrilled i did. Everything was smooth from start to finish. Ordered a watch that showed ships in 2-3 weeks online but surprisingly it came in much sooner. I had the watch within a week and a half and it is EXACTLY what i imagined. On top of that, free restaurant.com and fandango coupons. Cant wait to return to jomashop for future watch and purse needs.
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Review
#911329 Review #911329 is a subjective opinion of poster.
Product
Watch
Reason of review
Fast order processing
I called Jomashop for another employee who works at my company. He had a piece of paper that said return label on it and had all the information to be returned back to the store, except which company would be shipping, i.e. FedEx, UPS... I spoke with a representative...
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Review
#905756 Review #905756 is a subjective opinion of poster.
Service
Jomashop Customer Care
Reason of review
Poor customer service
4.6
Details
Jomashop - In a whole they are a great place to shop
I know you came here to let your anger out and probably will ignore my review and favor those who are writing in anger it is ok I did not write this for you :) In a whole they are a great place to shop. Every company has issues and no one is perfect. The people...
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1 comment
Anonymous
#1177272

Hey Victor , got a new watch? saving up for my next enjoy :)

Review
#871239 Review #871239 is a subjective opinion of poster.
Reason of review
Fast order processing
Tags
  • Great job
  • great deal
  • good price
  • Good Seller
1.8
Details
Company cust service is horrible. First, you order a watch that is supposedly in stock, you hear nothing after placing order. Then you call about it and can barely get through and are told its not in stock! Where is the email notification? Second, you return...
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1 comment
vam
#1173620

HUH ?!? your review is confusing , you say they did not have so how could you have returned it, watches are not always in stock , you seem to be a novice watch buyer if that made you a "pissed consumer"

Review
#866180 Review #866180 is a subjective opinion of poster.
Service
Jomashop Shipping Service
Reason of review
Order processing issue

Contact Jomashop Customer Service

Mailing Address:
Jomashop
140 58th Street Suite 3B
Brooklyn, New York 11220
United States
Phone:
(877) 834-1434
All Jomashop Contacts

Jomashop Products and Services Reviews

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1.0
Details

Update by user May 12, 2016

Correction, I filed a complaint with the BBB, and after many communications the end result was considered "Unresolved". The credit card company also did what they could, but ultimately had to allow the transaction since Jomashop claimed the damaged item they sold me...

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3 comments
mikenytola
#1158043

How about reading me review before being a *** when you know very little about what happened.

They sold me a defective item and I contacted them as soon as I noticed the problem. They were very rude to me in e-mail communications to even return the item so they could look at it.

The BBB did NOT disagree with me, there was nothing more they could do and marked the case unresolved.

The credit card company did not disagree with me, they did what they could, but the company claimed the defective item was not covered under the warranty, when that was not the problem. They sold me a defective piece and refused any refund or repair claiming that I bent the clasp, which is a complete lie.

They didn't even say that was the reason until AFTER I filed a complaint with the BBB.

Next time try not being a troll on a page where people are filing their complaints against shady companies. It just makes you look like a rude ***.

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Review
#846797 Review #846797 is a subjective opinion of poster.
Product
Citizen Watch Endeavor Watch
Cons
  • Lied and sold a defective item and refused a refund or fix
Reason of review
Damaged or defective
Loss
$215
Preferred solution
Full refund