State: Massachusetts Clear all filters (6 of 414 reviews match)
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Jomashop in Boston, Massachusetts - Website misleading, customer service lying

1.0
Details
Website said watch would ship in 1-3 days, after a week I followed up with a live rep and was told it'd ship end of day. Turns out they didn't even have it in stock so they lied. Then they said I could change the shipping anywhere free of charge, lied again as they were forcing me to pay taxes.
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Review
#1575715 Review #1575715 is a subjective opinion of poster.
Product
Tag Heuer Watch
Reason of review
Poor customer service
Preferred solution
Hold yourself accountable

Breitling Watch Review

2.0
Details
Worst customer service ever! Breitling stopped working after 40 days ! TOLD 2 days in a row that a tech would call me back after being put on hold forever! NOW I HAVE TO PAY TO RETURN THE WATCH THAT THEY WILL HAVE FOR 5 weeks! PAY EXTRA GO TO A REPUTABLE SITE THAT KNOWS HOW TO TREAT THEIR CUSTOMERS! MANAGER DEFENDED HIS RUDE TECH SAYING HES NOT TRAINED IN CUSTOMER SERVICE!
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Review
#873988 Review #873988 is a subjective opinion of poster.
Product
Breitling Watch
Reason of review
Poor customer service
2.1
Details
I bought a watch from jomashop and they charged me twice. I thought it was a mistake but when I called them, it appears they knew about it the whole time and did nothing.... Actually, I think it was deliberate because their customer service manager kept telling he has...
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2 comments
leiv
#1160387

What does him telling you he has kids have to do with theft.

You clearly are just an angry person with nothing real to say.

You should be ashamed for yourself for even bringing that up!!

the guy was probably trying to calm you down or something like that, I bring my children an grand child up in many business convo's on a DAILY basis before i retired !!!!!

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Review
#845878 Review #845878 is a subjective opinion of poster.
Reason of review
Problems with payment
Brusque, rude and unreasonable. Despite overhwelming evidence, they refused to deal with a faulty product. I am currently in the process of a chargeback. You get what you pay for. You pay cheap and you get a cheap, defective version of the item you want. I purchased a...
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Review
#819923 Review #819923 is a subjective opinion of poster.
Service
Jomashop Repair
Reason of review
Poor customer service
Loss
$228
Preferred solution
Full refund
Tags
  • Unresponsive retailer
  • Worst cutomer service
1.0
Details
These guys are impossible to deal. I placed an order for a $20,000 watch for a birthday present. Their site says, shipped in 1 day. After 7 days of waiting I emailed to follow up the status. 2 more days of waiting I was told it was no longer available. Unfortunately...
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Review
#819216 Review #819216 is a subjective opinion of poster.
Reason of review
Poor customer service
2.8
Details
I received an Oris Aquis Blue Face Automatic Watch and immediately started to wear the watch on a daily basis including all normal activities, work, exercise, etc. You would think an automatic watch brand new out of the box would work properly but this one did not. ...
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Review
#716716 Review #716716 is a subjective opinion of poster.
Pros
  • I liked the price
Cons
  • Customer service and returns policy
Reason of review
Damaged or defective
Loss
$1075
Preferred solution
Full refund
Tags
  • Jewelry and watches

Contact Jomashop Customer Service

Mailing Address:
Jomashop
140 58th Street Suite 3B
Brooklyn, New York 11220
United States
Phone:
(877) 834-1434
All Jomashop Contacts

Jomashop Products and Services Reviews

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