Product: Jomashop Watch Repair Clear all filters (17 of 17 reviews match)
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Jomashop - New Omega DeVille - still in the repair shop over 4 months

I bought a new Deville SS Olympic Chronometer/chronograph in October. By December the day/date stopped working - after wearing the watch 3 times! It's late April and the watch is still not repaired. Doesn't say much for Jomashop - or Omega. Note that if you return a watch which cost over $5K, they charge you a $400 restocking fee.
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Review
#1520624 Review #1520624 is a subjective opinion of poster.
Service
Jomashop Watch Repair
Reason of review
Order processing issue
I have purchased three watches from Jomashop over the years. Two of them needed repair - One Swatch Automatic, and One Tissot Automatic. The Swatch runs fast - I called Swatch and they would not repair any watch sold by Jomashop. Should have been a red flag. but, I...
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2 comments
Anonymous
#1603017

The same exact thing happened to me. I ended up having to send my watch to a third-party to have it repaired for something that should’ve been covered under the Jomashop warranty

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Review
#1406547 Review #1406547 is a subjective opinion of poster.
Service
Jomashop Watch Repair
Reason of review
Bad quality
I sent my Omega Speedmaster to them for warranty work when the chronograph stop working. It took about two months. The did fix the stopwatch, but I noticed they scratched the case back with the case opener. When I contacted them they said there were other scratches...
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Review
#1291827 Review #1291827 is a subjective opinion of poster.
Service
Jomashop Watch Repair
Reason of review
Bad quality
3.7
Details
I own few different time piece myself, and I am sure I know watches pretty well, first time I called, told them that my watch mechanism is making weird noise! I know a watch not worn for a period of time it will make some bigger movement when you start to wear them...
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Review
#1238567 Review #1238567 is a subjective opinion of poster.
Service
Jomashop Watch Repair
Reason of review
Poor customer service
So against my better judgement, I ordered a Tudor Black Bay Black (in-house movement) on a steel bracelet from Jomashop.com. At first, everything went smooth and I received the correct watch in perfect condition. I was extremely happy with my purchase. I took out a few...
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2 comments
Anonymous
#1549979

Same experience here. Jomashop accused me of opening the watch by myself (not true!!) and refused to fix my watch for me.

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Review
#1205716 Review #1205716 is a subjective opinion of poster.
Service
Jomashop Watch Repair
Reason of review
Bad quality
2.4
Details
In March 2016 I bought swiss watch Tissot PRC 200 with 2-year warranty by mail order from Jomashop. When I got my watch, I did not find the warranty card from Tissot. I then called Jomashop and I was told that the watch is still covered by 2-year warranty, but by...
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Review
#1193218 Review #1193218 is a subjective opinion of poster.
Service
Jomashop Watch Repair
Pros
  • Price for item
Cons
  • No official warranty card came with watch
Reason of review
Warranty issue
Loss
$86
Preferred solution
Full refund
2.5
Details
Due to the fact that the watch has been sized and it was passed their 4 day no questions return policy it had to be sent back for repair. This is where the nightmares begin, all said Jomashop has had this watch for longer than I ever owned it it has been sent back...
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Review
#1149207 Review #1149207 is a subjective opinion of poster.
Service
Jomashop Watch Repair
Reason of review
Poor customer service
1.0
Details
You might save a couple dollars with these guys but just hope your watch doesn't break on you midway! After one year my watch no longer works, Tissot watches always have international warranty, but their tissot watches DO NOT have international warranty meaning, it is...
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Review
#1128338 Review #1128338 is a subjective opinion of poster.
Service
Jomashop Watch Repair
Reason of review
Poor customer service
Loss
$210
Preferred solution
I want the watch replaced with a new one
3.2
Details
I purchased a watch for $1450 from Jomashop in March 2016. The watch started to malfunction in June, so I sent it into Jomashop in August as soon as I got back from my international trip. Jomashop accepted to repair the watch and confirmed that it received the watch in...
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2 comments
Anonymous
#1733227

Hey, if you have money to burn (as you claim), then sue them. $1,450 is about 3 hours worth of time with a litigation lawyer. A cheaper way to sue in NYC is the small claims court, but that is only for poor, less classy people.

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Review
#1062994 Review #1062994 is a subjective opinion of poster.
Service
Jomashop Watch Repair
Cons
  • Lack of customer service
  • Dishonesty
  • Customer rep roy
Reason of review
Poor customer service
Loss
$1450
Tags
  • Jomashop Poor Customer Service
  • Jomashop Warranty
  • Jomashop Repair

Contact Jomashop Customer Service

Website:
www.jomashop.com
Mailing Address:
140 58th Street Suite 3B
Brooklyn, New York 11220
United States
Phone:
(877) 834-1434
All Jomashop Contacts

Jomashop Reviews

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Jomashop reviews

Jomashop Watch Repair Review

Bad service you had my watch in your repair shop 2 time and its still not fix right still run slow
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Review
#994441 Review #994441 is a subjective opinion of poster.
Service
Jomashop Watch Repair
Reason of review
Poor customer service