Product: Jomashop Repair Clear all filters (5 of 5 reviews match)
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Brusque, rude and unreasonable. Despite overhwelming evidence, they refused to deal with a faulty product. I am currently in the process of a chargeback. You get what you pay for. You pay cheap and you get a cheap, defective version of the item you want. I purchased a...
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Review
#819923 Review #819923 is a subjective opinion of poster.
Service
Jomashop Repair
Reason of review
Poor customer service
Loss
$228
Preferred solution
Full refund
Tags
  • Unresponsive retailer
  • Worst cutomer service
Buyer beware. Purchased a "brand new watch" from Jomashop and within seven days of wearing it, it literally fell apart after picking it up. After being pragmatic and professional, and reaching out several times to find a solution, I sent it in for potential repair. It...
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Review
#816402 Review #816402 is a subjective opinion of poster.
Service
Jomashop Repair
Pros
  • I liked the price
Reason of review
Damaged or defective
Loss
$240
1.0
Details
I purchased an Omega watch two years ago which was supposed to be new. After few months it stopped working and I sent it for repair. It arrived back from repair after approx. 5 months in working condition Now it stopped working again but Jomashop sais sorry the...
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Review
#813704 Review #813704 is a subjective opinion of poster.
Service
Jomashop Repair
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$6700
Preferred solution
Let the company propose a solution
Tags
  • Nonexistent Customer Service
1.0
Details
I bought a watch from Jomashop and looked at for about 10 minutes. The watch was defective and stopped every minute. I called, got RMA and mailed it back via FedEx (which cost extra $$). I never had it sized or even wore it! When they got it back, they declined the...
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Review
#760410 Review #760410 is a subjective opinion of poster.
Service
Jomashop Repair
Cons
  • Cs supervisor was a complete ahole
  • No resolution was offered
Reason of review
Damaged or defective
Loss
$4800
Preferred solution
Full refund
Tags
  • Unresponsive retailer
  • Worst cutomer service

Jomashop in Brooklyn, New York - You get what you paid for...

1.0
Details
Purchased an Omega watch from them for more then 6000 dollars. The watch stopped working after 2 months. I have sent the watch back for warranty repair more then 4 months ago. I am calling now every week asking when they will fix the watch and the routine answer I get is " we no not know yet may be next week..." I have reported them to BBB but since they are BBB members i.e they pay BBB a fee they have listed Joma shop as A+ business in spite of hundreds and hundreds of complaints you can find in the internet (go figure!). I am considering taking legal action against this company. So if you think you will get a deal purchasing from them think twice!
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2 comments
Anonymous
#892576

Bought a Seiko watch from skx173 from JAMOSHOP MARCH 2014,2nd time i wore it stem & crown broke.Called jomashop they tell me stem& crown are not covered under warranty.I took it to a nearby watch repairman,he tells me that watch is not aunthetic SEIKO,band and back are chinese.so i guess the whole watch is chinese.if you want a chinese replica get it from jamoshop.

Anonymous
#891673

after approx. 5 months and lot of calls and sweat I god the watch back after repair.

Lets keep fingers crossed that it works properly now. One thing for sure - I will never buy anything from Jomashop.

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Review
#539577 Review #539577 is a subjective opinion of poster.
Service
Jomashop Repair
Reason of review
Damaged or defective
Loss
$6500
Preferred solution
Full refund

Contact Jomashop Customer Service

Mailing Address:
Jomashop
140 58th Street Suite 3B
Brooklyn, New York 11220
United States
Phone:
(877) 834-1434
All Jomashop Contacts