Product: Jomashop Customer Care Clear all filters (66 of 66 reviews match)
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Jomashop - Terrible shopping experience

1.0
Details
I put an order of sunglasses $79.99 and I paid it via WeChat. It was May last year. Later, I waited and waited, 3 weeks passed. I did not receive anything but I called back. They said I need to wait another 6 weeks before they need to tell the factory in Italy to make it for me. Okay, I believed what they told me. 9 weeks passed, I called them again and ask what’s going on? They said the sunglasses I want, no more. Jeez! Then asked refund the $79.99 they said they will do it. 7 business days later, no any refund to my WeChat account. I called them again, they provided a transaction number for me and affirmed the refund is done. Until now, one year passed, I still don’t have any refund. My money is gone! Forever!
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Review
#1590988 Review #1590988 is a subjective opinion of poster.
Service
Jomashop Customer Care
Pros
  • Prices
Cons
  • Rude customer service and poor management
Reason of review
Poor customer service
Loss
$80
Preferred solution
Full refund
Tags
  • Never Shipped
3.1
Details
Both me, the team of Jomashop, we all know the package will be lost, and the package is still in their warehouse, but they deny to do anything about it, I have to wait the package is in transit and call USPS, be honest, I have no idea if USPS is willing to help with...
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Review
#1585472 Review #1585472 is a subjective opinion of poster.
Service
Jomashop Customer Care
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Jomashop in Clifton, New Jersey - Return

1.0
Details
Jomashop - Return
I apply the staurday shippong when i order and i click the box for Saturday shipping. The package arrive on monday even it is estimate on saturday for special event. I missed the event and i do not want to have the item. So i return this item. Jomashop said you are not pock the saturday shipping but i picked the next day air.... hm i checked my invoice and clearly i can see the saturday delivery. Jomashop want me to pay the return shipping and insurance for the item even though jomashop did not make the promised delivery. Jomashop make you like a crazy customer when you are complain about your situation. Worst customer service ever.
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Review
#1582236 Review #1582236 is a subjective opinion of poster.
Service
Jomashop Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Jomashop - Horrible customer service

1.0
Details
Employees are not helpful, the most rude and unprofessional customer service supervisor “Faith” and *** watch! Be aware!
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Review
#1512266 Review #1512266 is a subjective opinion of poster.
Service
Jomashop Customer Care
Reason of review
Poor customer service

Jomashop - Returns

2.8
Details
Do not send a gift with this company because unless the customer calls at mediately they will not be able to return an item for credit. Terrible customer service. I give them a one out of 10 for trying to help a customer resolve an issue
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Review
#1475497 Review #1475497 is a subjective opinion of poster.
Service
Jomashop Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Jomashop - Sent damaged item, poor customer service

1.3
Details
They claim their goods are new but they sent me someone else's damaged return. Don't expect helpful customer service and expect to pay to ship the damaged junk back to them. Never again.
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Review
#1471102 Review #1471102 is a subjective opinion of poster.
Service
Jomashop Customer Care
Reason of review
Damaged or defective

Jomashop - Avoid Avoid Avoid

1.0
Details
Somehow their website duplicated my order so they billed and shipped two separate orders of the same thing. They don't respond to emails and the phone number listed doesn't work.
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Review
#1459367 Review #1459367 is a subjective opinion of poster.
Service
Jomashop Customer Care
Cons
  • Customer service and website
Reason of review
Order processing issue
Loss
$160
Preferred solution
Let the company propose a solution

Jomashop returns

I return a watch to jomashop I'd got for Christmas and wanted to exchange it I had literally taken the watch out of the box and looked at it and decided I didn't like it I boxed it up sent it back they said it was used and wouldn't take it back needless to say I'll no longer be a customer of jomashop
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Review
#1453590 Review #1453590 is a subjective opinion of poster.
Service
Jomashop Customer Care
Reason of review
Return, Exchange or Cancellation Policy
2.5
Details
When i asked are they going to ship or not, if not then i want to cancel purchase. With no explains they just canceled like they didnt care. Still didn't get my money back , hopefully you didnt lie there too. So yes, Jomashop suck, DON'T BUY FROM THEM. I wish your...
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1 comment
Anonymous
#1617117

I agree with you, they do indeed suck and lack customer service skills. The employees all are sassy mouthed and rude.

They are also liars.

They have misleading information in the description of the item so be careful, they will lie to obtain sales which is sad. Stop lying to people.

Review
#1430211 Review #1430211 is a subjective opinion of poster.
Service
Jomashop Customer Care
Reason of review
Order processing issue

Contact Jomashop Customer Service

Mailing Address:
Jomashop
140 58th Street Suite 3B
Brooklyn, New York 11220
United States
Phone:
(877) 834-1434
All Jomashop Contacts

Jomashop in Gunnison, Colorado - Watch not received

1.1
Details
I ordered a Tissot watch on 11-23-18 and have not received it and it appears I won’t. I have spoken to Both Eugene and Ella and they were truly uninterested in looking into this. After reading other reviews it appears this is common practice of taking orders and not shipping. These are truly horrible people.
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Review
#1415704 Review #1415704 is a subjective opinion of poster.
Service
Jomashop Customer Care
Pros
  • I liked the price
  • Price of the product
Cons
  • Customer rep roy
  • Customer service and warranty and service policy
  • No alternative suggested
Reason of review
Problem with delivery
Loss
$250
Preferred solution
Full refund
Tags
  • Never Shipped Order