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1.0
Details
I bought 3 watches from them, (CITIZEN NAVIHAWK AT) Silver, Black and Gold. I sent the Silver one to put on time for me. they sent an email that they received it. They wait for month, when I called them to ask them where is my watch, they said I didn't buy a blue angel...
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Review
#1565854 Review #1565854 is a subjective opinion of poster.
Service
Jomashop Manager
Cons
  • Worst company i have ever deal with
Reason of review
they still my watch
Loss
$374
Preferred solution
Let the company propose a solution
Tags
  • Jomashop Repair

Jomashop Watch Repair Review

horrible i bought my tissot 600 dollas wath 2itb them with a 2 year "warranty" and they dod nothing to help me
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Review
#915949 Review #915949 is a subjective opinion of poster.
Service
Jomashop Watch Repair
Reason of review
Poor customer service

Jomashop Customer Care Review

4.8
Details
Love this website ... :) best prices customer service is as eveyother site dispite all the hate and overdramatic reviews here they do exreamly well
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Review
#907037 Review #907037 is a subjective opinion of poster.
Service
Jomashop Customer Care
Reason of review
Good customer service
I bought a Baume and Mercier for my wife, reduced from $2000 to $600. She loved it. Then it started working intermittently, before the crown and post fell out completely from the watch, and it stopped working altogether. I contact the warranty department who inform me...
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2 comments
PoorCustSvc
#1479017

Thanks so much for your input. Your post was very helpful.Please DISREGARD the comment from "VAM."The numerous consistent comments from "VAM" wherein persons posting legitimate complaints against Jomashop are bashed or ridiculed makes this a disturbingly transparent practice.

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Review
#906593 Review #906593 is a subjective opinion of poster.
Product
Baume And Mercier Watch
Reason of review
Warranty issue
Loss
$600
Preferred solution
cover the repair of the watch
3.2
Details
i placed an order for a Cartier watch and it said 2-4 day, it turn out i waited 5 weeks, no one ever call me to tell me that the watch was not available, in the meantime i was calling every week to get an update and the guy that answers the phone is always lost and can...
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1 comment
Anonymous
#1202798

I've had the exact same experience. Shame on them is correct. No integrity.

Review
#892429 Review #892429 is a subjective opinion of poster.
Service
Jomashop Customer Care
Pros
  • I liked the price
Cons
  • Rude customer service and poor management
Reason of review
Poor customer service
The GP watch was offered for sale, I tried to place an order, but the system did not process it, beacuse actually this watch was not available at this time and was "Out of stock", as well as many other models of watches. I have requested to place an order for the price...
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Review
#870782 Review #870782 is a subjective opinion of poster.
Product
Girard Perregaux Watch
Reason of review
Pricing issue
2.7
Details
With the volume of serious complaints, this outfit would be out of business or under local, state or federal investigation if they were a bricks and mortar store at your local mall or strip center. A lot of people claim they are being defrauded by this company. If...
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1 comment
Anonymous
#1170306

YOU ARE DELUSIONAL and seems you are oblivious to what - seems like you got carried away with your own ignorance LOLOL

Most buyers are smarter than you seem to be (as far as you wrote here) and know that people like you shout louder but still are 1% at best and they look at other reviewing platform as well and see the big picture and not just what an ignorant, angry and vindictive person says here or there.

My advice STOP using the internet altogether, it is not for you.

Sad part is I was about to write why i was upset about my purchase, my issue was not all that bad and they are still trying to help but their policies do not allow them much room, but thanks to you I WOKE UP and just take my "anger" out here

LOLOL feels much better now and thank you for making me realize i was about to overreact !!! i need your review as a wakeup call and thank you for restating my faith in jomashop

Review
#861709 Review #861709 is a subjective opinion of poster.
Product
Movado Museum Sport Watch
Reason of review
Bad quality
Loss
$899
Preferred solution
Full refund
Recently purchased an Oris watch from Jomashop, sent the watch back to exchange for another, didn't hear anything back for almost weeks, Finally I had to call in myself to see what the status of my return was, I was told that my package came in empty!! ALL THIS TIME...
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Review
#850705 Review #850705 is a subjective opinion of poster.
Product
World Of Watches Watch
Reason of review
Return, Exchange or Cancellation Policy
1.4
Details
I ordered a watch and was told it would arrive approximately a week later. Then I got an email saying the item was on back order and would take 3-5 weeks to get to their warehouse. Three weeks pass and I email the staff to see how much longer it will take. I was told...
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Review
#830265 Review #830265 is a subjective opinion of poster.
Service
Usps Delivery Service
Reason of review
Order processing issue

Contact Jomashop Customer Service

Mailing Address:
Jomashop
140 58th Street Suite 3B
Brooklyn, New York 11220
United States
Phone:
(877) 834-1434
All Jomashop Contacts

Jomashop Products and Services Reviews

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I purchased an Omega watch two years ago which was supposed to be new. After few months it stopped working and I sent it for repair. It arrived back from repair after approx. 5 months in working condition Now it stopped working again but Jomashop sais sorry the...
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Review
#813704 Review #813704 is a subjective opinion of poster.
Service
Jomashop Repair
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$6700
Preferred solution
Let the company propose a solution
Tags
  • Nonexistent Customer Service