State: California City: Los Angeles Clear all filters (9 of 414 reviews match)
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2.0
Details
Shady business! I recently ordered a watch from them, normally selling for $495 and advertised on their website for $249, and after the transaction had gone through I get an email from them stating the watch is backordered for 6 to 8 weeks! Nowhere on their website...
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4 comments
Anonymous
#1186047

Vam...are you an employee/owner of Jomashop? It is very obvious that you read every review and then attempt to discredit the consumer who has been, at best, taken advantage of, or at worst treated poorly.

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Review
#871125 Review #871125 is a subjective opinion of poster.
Product
Victorinox Watch
Reason of review
Order processing issue
3.2
Details
Customer of Jomashop for 10 years. Great selection, great prices...however, their customer service is useless. If you have any issues, calling into Customer Service will only frustrate you more. Escalated calls get even worse. In sum, Jomashop offers NO useful...
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Review
#827842 Review #827842 is a subjective opinion of poster.
Product
Seiko Divers Watch
Pros
  • Price
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
Tags
  • Jomashop Poor Customer Service

Jomashop - Rolex Submariner Watch Review from Los Angeles, California

Jomashop - Rolex Submariner Watch Review from Los Angeles, California
I purchased a Rolex submariner and the watch was great and perfect. It didn't come with directions in English and my box had a cut from a razor blade. I have to wait until Monday to talk to customer service crossing my fingers.
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Review
#817901 Review #817901 is a subjective opinion of poster.
Reason of review
Problem with delivery

Montblanc Pen Review

2.6
Details
Very awful customer service. Purchased a Montblanc pen and the clip came loose and crooked. Chatted with Zalman and promised me a partial refund. Refund was never processed and now he won't reply to his email. Not I'm skeptical the pen is real. Very shady business practices.
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Review
#804105 Review #804105 is a subjective opinion of poster.
Product
Montblanc Pen
Reason of review
Bad quality
1.0
Details
They have no customer service and if you try to call the phone number you get voicemail and NO return call. After all the problems I had with them I return the watch to find out that they are charging me back for the "free" shipping.. They are scam company!!! They...
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Review
#766163 Review #766163 is a subjective opinion of poster.
Service
Jomashop Shipping Service
Reason of review
Poor customer service
Preferred solution
Full refund

Jomashop in Los Angeles, California - Scam

1.0
Details
i order a watch and pay $18 extra for the 3 day shipping. i didnt received my watch and when i called i would be kept on hold for over an hour so at the end they can just hang up on me and tell me to try again later. do not shop here people this place its a total scam,i also try the live chat and that dont work either and the email eithr, they say you will get a respond in 24 hours and it already been 4 days and no respond.
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Review
#755700 Review #755700 is a subjective opinion of poster.
Reason of review
Order processing issue
Loss
$186
Preferred solution
Full refund
I bought a watch from this company and looked at for about 2 minutes. I decided that I didn't like it so I packaged it back up and mailed it back via UPS (which cost extra $$). I never had it sized or even wore it! When they got it back, they declined the return...
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2 comments
Anonymous
#1064203

The same thing just happened to me!!! They are not a bunch of crooks!!!

What can be done about this? They should not be allowed to conduct business!

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Review
#701292 Review #701292 is a subjective opinion of poster.
Reason of review
Poor customer service
2.2
Details
Have purchased many timepieces from JomaShop and have NEVER had to talk to them or deal with them for any issue until now. I have spent over $10K with them from an Omega to Tags, etc.... and purchased a Baume Clock for a gift and it was like pulling teeth. The order...
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1 comment
Anonymous
#1034534

My personal experience with these kinds of discount shops in NY and in FL, always the same. Horrible customer service, very long waits to get to someone, very rude, and bluntly unhelpful, they all treat you as if you're from west bank.

Cheap mentality infested with greed. Don't by from NY, they're all jerks.

Review
#679600 Review #679600 is a subjective opinion of poster.
Service
Jomashop Shipping Service
Cons
  • Customer service
Reason of review
Poor customer service
Tags
  • Jewelry and watches

Jomashop avoids return policy by frauding condition of return

I bought a Women's Gucci watch through their website before Christmas. I was promised delivery by Christmas Eve. The watch came one week after Christmas. It looked fake, made of poor quality material? A Gucci Watch? Needless to say, I did not want it anymore. As with all returns, I took pictures of the watch before I returned it to make sure I had evidence that it was in immaculate condition. (After the hassle of getting an RMA number) I send the watch back. I returned it and tracking confirmed that it was delivered. When I did not hear back from Jomashop two weeks later I inquired by email that I have not received my refund. I was told that it take a while to get that back. I did not hear back three weeks later and I inquired again of the hold up. I was then told that the watch had signs of wear and would be returned to me. I told them that I have pictures proving the condition of the watch, but they did not seem to impressed. I send them the pictures. No answer. I believe this is the way the company avoids any returns. This is their business practice. So be very careful. I did never receive the watch nor the refund. The watch was claimed to have been send out but I never got it. I filed a claim with Amazon, Better business and Fox News. I I believe Jomashop are crooks. The person I talked to was Lillian.
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Review
#474618 Review #474618 is a subjective opinion of poster.

Contact Jomashop Customer Service

Mailing Address:
Jomashop
140 58th Street Suite 3B
Brooklyn, New York 11220
United States
Phone:
(877) 834-1434
All Jomashop Contacts

Jomashop Products and Services Reviews

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