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Jomashop - Don't bother

2.6
Details
Bought a DS Caimano....came in its protective plastic etc....was pleased with it so wore it to my office job...however I noticed after about a day that the two sides of the case at the 9 o'clock position did not meet as though they had been praised part slightly...also many scratch marks in the area. Sent it back to Jomashop from UK and they won't replace it because I have worn the watch....even though the defect was in the watch and nothing to do with wearing it....ruins the watch for me....money down the drain
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Review
#1700861 Review #1700861 is a subjective opinion of poster.
Pros
  • Cheap pieces
Reason of review
Damaged or defective
Loss
$200
Preferred solution
Let the company propose a solution
Tags
  • Jewelry and watches
3.1
Details
Here is the story of me, the worst online shopping experience. On July 9th, I purchased a gift for my husband, when I checked out, I used my phone and paid via Paypal, it was very strange, I swear I typed my house's address, and billing address right, but when I got...
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Review
#1585472 Review #1585472 is a subjective opinion of poster.
Service
Jomashop Customer Care
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
3.1
Details
Read completely for this is a true and honest review from someone that had very little good experience with this company. Sorry so long but there is a lot of good honest info contained in this review you should know about JS.com before buying. I can’t stress this more...
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Review
#1511501 Review #1511501 is a subjective opinion of poster.
Product
Panerai Radiomir Watch
Reason of review
Poor customer service
Loss
$1695
Preferred solution
Take the failed watch and send what I and Faith agreed on

Jomashop - 2 defective watches now I have to pay to ship back!

2.8
Details
First watch never worked. Immediately sent back and Jomashop sent return label. Second watch worked for 2 weeks. Was told I had to replace battery before they would allow return. $10 battery still defective. Now they say I have to pay to ship it back?!
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Review
#1492999 Review #1492999 is a subjective opinion of poster.
Product
Watch
Reason of review
Damaged or defective
Loss
$100
Preferred solution
Replace with non defective same watch

Jomashop - Returns

2.8
Details
Do not send a gift with this company because unless the customer calls at mediately they will not be able to return an item for credit. Terrible customer service. I give them a one out of 10 for trying to help a customer resolve an issue
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Review
#1475497 Review #1475497 is a subjective opinion of poster.
Service
Jomashop Customer Care
Reason of review
Return, Exchange or Cancellation Policy
2.7
Details
I recently placed an order on Joma Shop, a couple of days before valentine’s day. It is my husbands V Day gift. As soon as the website loaded I was greeted by a “FASTSHIP” promo code, that guaranteed that my order would arrive on the 14th based on my zip code . I used...
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3 comments
Anonymous
#1650994

Horrible place to buy anything. Avoid Jomashop at all cost.

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Review
#1470842 Review #1470842 is a subjective opinion of poster.
Service
Jomashop Shipping Service
Reason of review
Order processing issue

Jomashop - Watch

3.3
Details
I purchased a watch and i noticed it was too big, i am traveling now and when i get back to be able to return it i will be 15 days overdo their 30 day period, they will not make an exception. It is definitely not worth saving $5-10 on watch if the service is of this caliber.
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Review
#1464819 Review #1464819 is a subjective opinion of poster.
Product
Seiko Watch
Pros
  • I liked the price
Cons
  • Customer service and the hassle for returns
Reason of review
Return, Exchange or Cancellation Policy

Jomashop - Order not received

3.0
Details
I went on your website ordered and paid for a watch that was almost $300 on December 12th as of today I still haven't received it I got emails every week or so saying soon as it came in it would be shipped to me cuz I even paid extra for 2 day shipping now that the product is in one of your representatives name Rita is trying to tell me that it wasn't paid for so I sent her screenshots of my receipt for purchase and she still trying to tell me it's not paid for it was supposed to be a Christmas present and I would like my merchandise place it's been over a month
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Review
#1452724 Review #1452724 is a subjective opinion of poster.
Service
Jomashop Shipping Service
Reason of review
Order processing issue
2.5
Details
Never got my watch. When i asked are they going to ship or not, if not then i want to cancel purchase. With no explains they just canceled like they didnt care. Still didn't get my money back , hopefully you didnt lie there too. So yes, Jomashop suck, DON'T BUY FROM...
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1 comment
Anonymous
#1617117

I agree with you, they do indeed suck and lack customer service skills. The employees all are sassy mouthed and rude.

They are also liars.

They have misleading information in the description of the item so be careful, they will lie to obtain sales which is sad. Stop lying to people.

Review
#1430211 Review #1430211 is a subjective opinion of poster.
Service
Jomashop Customer Care
Reason of review
Order processing issue

Contact Jomashop Customer Service

Mailing Address:
Jomashop
140 58th Street Suite 3B
Brooklyn, New York 11220
United States
Phone:
(877) 834-1434
All Jomashop Contacts

Jomashop Products and Services Reviews

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Jomashop in Grand Rapids, Michigan - Their Warranty Doesn’t Exist

3.4
Details
They are good at selling watches, but the warranty they provide has no merit. You are far better off paying the 5-10% more and getting it from an authorized retailer who’s warranty is backed by Panerai.
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Review
#1373581 Review #1373581 is a subjective opinion of poster.
Product
Jomashop Watch Warranty
Reason of review
Warranty issue