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Jomashop - Bad customer service

1.8
Details
Purchased new Longines watches. The calendar stop working within a month. Sent back for repair. Called in 3 weeks to check on the progress. Was told that it has not been yet sent for a repair and that it will take 8-10 weeks for a repair starting today. The customer service rep. was not able to explain what was the reason for keeping my watch for 3 weeks without doing anything.
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Review
#1676587 Review #1676587 is a subjective opinion of poster.
Product
Longines Watch
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
1.9
Details
I have bought several items from Jomashop in the past and have had a relatively good experience with them. But the last two items have been nothing but bad. One watch there was issues with it that should have been seen before it was shipped but was missed by Jomashop....
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Review
#1655524 Review #1655524 is a subjective opinion of poster.
Reason of review
Damaged or defective
2.3
Details
Like other people here, I was lured in by good prices and discount codes. After the watch came, the watch box was ripped in several places and the plastic partially pealed back. I wrote to them.After a number of days I got a reply asking for photos. I did that. I was...
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1 comment
Anonymous
#1737303

I agree. They are the worst.

I’m trying to tell everyone I know to beware. I only received a partial refund.

I guess I have to sue them. Terrible customer service.

Review
#1629505 Review #1629505 is a subjective opinion of poster.
Product
Seiko Watch

Jomashop - Dont go here

1.5
Details
I ordered a pair of sunglasses in mid April. It is now June 7th and still I have not got them, but I received an email from Joma Shop asking how I like them! I missed my wife's birthday and then mother's day a long time ago that these were suppose to be a present for. Please go to Amazon or anywhere else than this place. Costumer service is a joke here! Thanks Joma Shop! I hope you go under.
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Review
#1553035 Review #1553035 is a subjective opinion of poster.
Service
Jomashop Shipping Service
Pros
  • Grab you initially
Cons
  • Do not deliver as promised
Reason of review
Poor customer service
Loss
$50
Preferred solution
Deliver product or service ordered

Jomashop - Dishonesty

2.2
Details
Buying a few watches from them for a fair amount of money yet when I exchanged my watch for another brand there was a $26.00 credit due to me when I asked for it they said it was for shipping charges some thing they never charged before nor did they mention it on their exchange formality. I will not deal with them again.
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Review
#1548600 Review #1548600 is a subjective opinion of poster.
Product
Watch
Reason of review
Return, Exchange or Cancellation Policy
Loss
$26
Preferred solution
Let the company propose a solution
1.7
Details
I purchased a Longines watch for my husband for Christmas 2017. When my husband opened the watch, we realized that it didn't work. We live abroad, but I took it to a Longines-authorized jewelry shop for repair and left the warranty card from Jomashop. After i returned...
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Review
#1471645 Review #1471645 is a subjective opinion of poster.
Product
Longines Watch
Cons
  • Defective product and terrible customer service
Reason of review
Poor customer service
Loss
$1549
Preferred solution
Full refund

Jomashop - Did not receive my watch

2.3
Details
I ordered a 1200 watch for xmas gift. I received a EMPTY box i notifed customer service and was told under investigation i sent pics and does not look like i will be getting a watch or my money. I am being told that the watch was put in the box.
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Review
#1410703 Review #1410703 is a subjective opinion of poster.
Service
Jomashop Shipping Service
Reason of review
Bad quality

Jomashop in Pasadena, Texas - Worse customer service

1.8
Details
Bought a Rey ben sunglasses. Lens came out of frame and frame turned color. Called for warranty and representative said since there price is low they do not have Rey ben warranty. I don't understand what price has to do with the warranty. It seems like they sell fake products and hiding from Rey ben lawsuit.
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Review
#1405840 Review #1405840 is a subjective opinion of poster.
Product
Ray Ban Sunglasses
Reason of review
Damaged or defective
1.5
Details
One of the worst scam sites I've ever experienced. They own many of the watch names and attempt to trick people into thinking some are Made In Switzerland by using words on the face of their watches like "Swiss Movt", "Swiss Design", "Swiss Brand", etc. If it does not...
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Review
#1392245 Review #1392245 is a subjective opinion of poster.
Product
Watch
Reason of review
Poor customer service

Contact Jomashop Customer Service

Mailing Address:
Jomashop
140 58th Street Suite 3B
Brooklyn, New York 11220
United States
Phone:
(877) 834-1434
All Jomashop Contacts

Jomashop Products and Services Reviews

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1.8
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Do not buy a watch from those people I purchased(Tissot PRS 516 Automatic Chronograph $649.00) a watch fro them and within a few days i returned it because it wasnt working. They said that they would send me a new watch when they received it when i call them to ask if...
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#1384438 Review #1384438 is a subjective opinion of poster.
Product
Tissot Watch
Reason of review
Return, Exchange or Cancellation Policy