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Jomashop - Never buy anything here

1.0
Details
I think they sell broken watches, then when you send it back for a refund or replacement they say it has a "scratch" or didnt have all original paperwork "even if it did" then tell you they can only repair watch and will take 8 to 12 weeks.. so they already have my money and I'm out a watch. will see if I ever get it back
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Review
#1705312 Review #1705312 is a subjective opinion of poster.
Product
Watch
Cons
  • Getting scammed
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered
1.0
Details
Ordered sunglasses with a special / reduced price and free shipping, which was competitive with other on-line vendors within $5. I was attracted to the fact they sell "authentic" merchandise. After checking out my cart their website posted my order as "processing" with...
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Review
#1695947 Review #1695947 is a subjective opinion of poster.
Product
Sunglasses
1.0
Details
Jomashop - They don’t support warranty. Customer services sucks
Bought a tag heuer carrera 01. it Says it’s 100 Meter water resistant but is not. Had it for 3 days, took a trip to Hawaii. Second day there water got in. They blame me for not putting the crown in, when I know I did first day I got it. Issue happened 5 days later....
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Review
#1695785 Review #1695785 is a subjective opinion of poster.
Cons
  • Defective product and terrible customer service
  • Bad quality no customer service
Reason of review
Bad quality
Preferred solution
Full refund

Jomashop - Never received repeatedly promaced glasses i ordered

1.0
Details
over the course of 4.5 months i was told repeatedly that my glasses would be in the next truck, and then shipped to me. Then i checked my order status, and they cancelled it without ever notifing me., horrible company
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Review
#1684462 Review #1684462 is a subjective opinion of poster.
Cons
  • Poor quality product and very poor customer service
  • Rude and dismissive customer service rep
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Jomashop - Horribly unethical

1.0
Details
Purchased a Rolex for $13k. Had problems after 25 days. Sent it back. They still have $3100 of my money AND the watch.
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Review
#1615668 Review #1615668 is a subjective opinion of poster.
Product
Rolex Datejust Watch
Cons
  • Ignore you
  • There is no customer service
  • Keep your money and the product
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3100
Preferred solution
Full refund
Tags
  • Horrible customer experience
1.0
Details
I've now had 2 bas experiences with Jomashop (Yes I should have learnt from the first time but thought I was just unlucky). I bought 2 watches from Jomashop dazzled by the great prices on such luxury watches. I am convinced that the products they are selling are...
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Review
#1615199 Review #1615199 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
I would think twice before making a purchase from this merchant under ownership by Debra Feiner and Marvin Sternberg operating under many different LLC names. My situation involved a purchase listed as in stock on the website. Place order and merchant claimed to have...
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Review
#1607496 Review #1607496 is a subjective opinion of poster.
Cons
  • Complete lack of a customer service culture or training
  • Fake and misleading warranty and poor customer service
  • Stay away
Reason of review
Problem with delivery
Loss
$1045
Preferred solution
Full refund

Jomashop - Terrible shopping experience

1.0
Details
I put an order of sunglasses $79.99 and I paid it via WeChat. It was May last year. Later, I waited and waited, 3 weeks passed. I did not receive anything but I called back. They said I need to wait another 6 weeks before they need to tell the factory in Italy to make it for me. Okay, I believed what they told me. 9 weeks passed, I called them again and ask what’s going on? They said the sunglasses I want, no more. Jeez! Then asked refund the $79.99 they said they will do it. 7 business days later, no any refund to my WeChat account. I called them again, they provided a transaction number for me and affirmed the refund is done. Until now, one year passed, I still don’t have any refund. My money is gone! Forever!
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Review
#1590988 Review #1590988 is a subjective opinion of poster.
Service
Jomashop Customer Care
Pros
  • Prices
Cons
  • Rude customer service and poor management
Reason of review
Poor customer service
Loss
$80
Preferred solution
Full refund
Tags
  • Never Shipped

Jomashop in Clifton, New Jersey - Return

1.0
Details
Jomashop - Return
I apply the staurday shippong when i order and i click the box for Saturday shipping. The package arrive on monday even it is estimate on saturday for special event. I missed the event and i do not want to have the item. So i return this item. Jomashop said you are not pock the saturday shipping but i picked the next day air.... hm i checked my invoice and clearly i can see the saturday delivery. Jomashop want me to pay the return shipping and insurance for the item even though jomashop did not make the promised delivery. Jomashop make you like a crazy customer when you are complain about your situation. Worst customer service ever.
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Review
#1582236 Review #1582236 is a subjective opinion of poster.
Service
Jomashop Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Contact Jomashop Customer Service

Mailing Address:
Jomashop
140 58th Street Suite 3B
Brooklyn, New York 11220
United States
Phone:
(877) 834-1434
All Jomashop Contacts

Jomashop Products and Services Reviews

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Jomashop in Beirut, Beyrouth - Worst Service

1.0
Details
I have bought online 2 watches Tissot and I paid 420$!! They sent an email having a missing address and delivered the items to wrong address. We didn’t receive anything knowing that did not even put the name of the street and the reference on it. They are even not supporting nor helping in solving the case or getting the non-delivered items back. Worst customer service ever!!
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Review
#1581540 Review #1581540 is a subjective opinion of poster.
Reason of review
Order processing issue
Loss
$415
Preferred solution
Deliver product or service ordered
Tags
  • Jomashop Poor Customer Service