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1.0
Details
Jomashop - They don’t support warranty. Customer services sucks
Bought a tag heuer carrera 01. it Says it’s 100 Meter water resistant but is not. Had it for 3 days, took a trip to Hawaii. Second day there water got in. They blame me for not putting the crown in, when I know I did first day I got it. Issue happened 5 days later....
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Review
#1695785 Review #1695785 is a subjective opinion of poster.
Cons
  • Defective product and terrible customer service
  • Bad quality no customer service
Reason of review
Bad quality
Preferred solution
Full refund

Jomashop in Clifton, New Jersey - Return

1.0
Details
Jomashop - Return
I apply the staurday shippong when i order and i click the box for Saturday shipping. The package arrive on monday even it is estimate on saturday for special event. I missed the event and i do not want to have the item. So i return this item. Jomashop said you are not pock the saturday shipping but i picked the next day air.... hm i checked my invoice and clearly i can see the saturday delivery. Jomashop want me to pay the return shipping and insurance for the item even though jomashop did not make the promised delivery. Jomashop make you like a crazy customer when you are complain about your situation. Worst customer service ever.
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Review
#1582236 Review #1582236 is a subjective opinion of poster.
Service
Jomashop Customer Care
Reason of review
Return, Exchange or Cancellation Policy
1.4
Details
I bought TAG Heuer Carrera from them. It arrived loose in the box and several things were broken. But the main part - the watch did not keep the time! So I ran the serial number on Trusted but it didn't show as genuine. I contacted their support and after I got tru...
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3 comments
AssuredPony448
#1772926

Jomashop sold a defective Certina DS Caimano - the case join had a small opening at the 9 o' clock position...plus scratches around the defect....Jomashop would not replace as they accused me of wearing the watch....customer service was abysmal....never using them again

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Featured
Review
#1383425 Review #1383425 is a subjective opinion of poster.
Product
Tag Heuer Watch
Cons
  • Quality of the product and customer service
Reason of review
Damaged or defective
Loss
$3500
Preferred solution
Full refund

Jomashop - Wrong watch sent - no reply to claims!

1.0
Details
Jomashop - Wrong watch sent - no reply to claims!
I ordered a Seiko Blue Dial Titanium Men's Watch SGG729, but instead received a black one. No reply to claims via email or account. I have already paid custom duties in Finland (EU) What to do?? Juhani Nuoramo Finland Order #M19Q0881 - Shipped {{Redacted}}
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Review
#1347005 Review #1347005 is a subjective opinion of poster.
Product
Seiko Titanium Watch
Cons
  • Complete lack of a customer service culture or training
Reason of review
Not as described/ advertised
Loss
$200
Preferred solution
Deliver product or service ordered
1.2
Details
Jomashop - Refusal to stand behind the products sold!
Jomashop - Refusal to stand behind the products sold!
Jomashop - Refusal to stand behind the products sold!
I purchased a pair of Oakley Holbrook sunglasses from Jomashop.com, July 13 of this year. After receipt of the sunglasses, I proceeded to wear them (on the way to work while in my car and on my return drive home). I did not wear them more than nine times, before...
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1 comment
Anonymous
#1546413

I have watched the LC for 8 years and alot of my jewelry breaks the watches I purchase the stems always fall out I purchased a Burmese ruby bracelet and the ways it closes is broken yet I do continue to come back we pay for what we get but let me say I will never go to a jewelry store again when I purchased a Rolex from B.B. and found out they paid 250.00 and charge me 4000.00 the mark-up is beyond ridiculous so let's be fair I would have no jewelry if it was not for the LC I just keep my expectations with the price I pay so thank you LC if you don't like what they sell do not purchase it.

I will not pay what department store charge for costume jewelry so where do you suggest people go even if it just for the gems. Stop complaining, I do agree with comments on Nikki I stopped watching the other jewelry channel when she was on I mean narcissistic someone needs to explain I do not want a song with every ring or I hate hate when she dances like she thinks she is a model I'm sure she is nice but I did not like her on General Hospital being Sonny's new interest talk about bad acting!!!

I really like Katy and her husband anyway if someone out there know where I can purchase cheap jewelry that's fantastic and does not break i have purchased crap at top jewelry stores and paid 100% markup that's how much you pay. Going back to watching 10 dollar Friday

Featured
Review
#1325638 Review #1325638 is a subjective opinion of poster.
Product
Oakley Sunglasses
Cons
  • Bad quality no customer service
  • Lack of customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$90
Preferred solution
Full refund
Jomashop - Sold me a defective Montblanc Pix Black Rollerball
Jomashop - Sold me a defective Montblanc Pix Black Rollerball
Jomashop - Sold me a defective Montblanc Pix Black Rollerball
I bought a Montblanc PIX Black Rollerball from Jomashop ($179) for my wife for our Anniversary. She used the pen for ONE DAY at work and the cap kept falling off making the pen largely unusable (it would fling across the table when she tried to use it). I returned the...
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Review
#1324449 Review #1324449 is a subjective opinion of poster.
Product
Montblanc Rollerball Pen
Reason of review
Damaged or defective
2.7
Details
Jomashop - I lost $600
Jomashop - I lost $600
I have different experience with the store. I bought a good watch earlier. I'm writing about my last purchase. All goes well until problems there is no. I lost $600. I bought a "new in box". I got a damaged wristwatch. There is a scratch on the case, there are traces...
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Featured
Review
#1260332 Review #1260332 is a subjective opinion of poster.
Product
Watch
Cons
  • Complete lack of a customer service culture or training
  • Offered no resolution
Reason of review
Damaged or defective
Loss
$600
Preferred solution
Price reduction
3.2
Details
Jomashop - Bought a $13,600 Hublot Big Bang from Joma Shop for $8,750, Horrible customer service!
I bought a Hublot Big Bang Evolution from Joma Shop on December 25, 2017 for $8,750. MSRP is $13,600. I received the watch on January 18, 2018 which was expected because they didn't have it in inventory. Almost four months to the day the Gator sewed on rubber band is...
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Review
#1258925 Review #1258925 is a subjective opinion of poster.
Product
Hublot Big Bang Watch
Pros
  • Price
Cons
  • Rude and dismissive customer service rep
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
replace this defective band
Tags
  • Warranty Worthless
  • Worst cutomer service
  • Rude And Disrespectful People

Jomashop - Low quality watch bands

2.0
Details
Jomashop - Low quality watch bands
I bought a Nubuck leather alligator style watch band and within a week the watch band developed rough spots on it from putting my hands in my blue jean pockets. I wrote customer service and was basically told that because I had caused the damage they could refund or send me a new one. So if you buy a watchband from them don’t put your hands in your pockets ridiculous huh?? I’ll never buy anything from them again. And would suggest you don’t either!!! They don’t back their products
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Review
#1233748 Review #1233748 is a subjective opinion of poster.
Product
Wristband
Reason of review
Bad quality

Contact Jomashop Customer Service

Mailing Address:
Jomashop
140 58th Street Suite 3B
Brooklyn, New York 11220
United States
Phone:
(877) 834-1434
All Jomashop Contacts

Jomashop Products and Services Reviews

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2.8
Details
Jomashop does NOT honor their 30 day Customer Satisfaction claim
I purchased a Tonino Lamborghini 3106 watch from Joma for $950.00. Admittedly, not the most expensive watch I've ever bought, but this watch has a spectacular look and Joma's price was well below any other watch outlet. First time buying from Joma. Should have gone...
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2 comments
Anonymous
#1445451

I bought a Rolex for 3.3K,!! it has not been working since I received after 3 weeks of purchase!

customer service acting like I owe the big time!!. this company should answer to customers!!!

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Review
#1140333 Review #1140333 is a subjective opinion of poster.
Product
Tonino Lamborghini Watch
Pros
  • I liked the fact that they delivered the product quickly
Cons
  • Claim 100 percent satisfaction then renig when problem occurs
Reason of review
Poor customer service
Loss
$950
Preferred solution
Let the company propose a solution