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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

I bought TAG Heuer Carrera from them. It arrived loose in the box and several things were broken. But the main part - the watch did not keep the time! So I ran the serial number on Trusted but it didn't show as genuine. I contacted their support and after I got tru their BS they approved me to return the watch.You think it's over? *** no - they kept me hanging for several weeks and then they told me no refund because of the scratch on the watch! But I told them about those things SAME DAY I got the watch!!! So now - no money, no watch (they told me they will ship it to me but who need broken fake watch?!)I closed the dispute with my CC because they promised me to issue a refund.Guys, if you wanna good watch - just look elsewhere. This schmacks should be out of business...
1.0
Details
Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Jomashop - Order # M1703830 came defective no response after 12 days
Bought a Longines watch, arrived oct 6, on the morning of October 7 I sent the first email to Jomashop customer service saying that the watch came not working. Just got an automated reply saying that they were on holidays and they would come back on oct 9. I waited...
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1 comment
Irene Moore
#1712720
Shopping Expert
According to the Jomashop Returns & Exchanges policy, if you are not satisfied with your purchase, you may exchange or return it for a refund (excluding shipping and handling fees) within 30 days from shipping from their warehouse. You should request a Return Merchandise Authorization number from jomashop.com by clicking the Return Request Form here https://help.jomashop.com/articles/31751-start-a-return-returns-center.

RMA numbers are valid for ten days. You should include the invoice and the reason for the return. If defective, please specify the defect. The company suggests shipping via insured ground service (USPS or UPS) with a tracking number.

Please note that Jomashop does not accept any returns from Federal Express. If you still need any assistance, you may try to reach out to Jomashop Customer Support directly via the Contacts tab on Pissed Consumer.
Most Helpful
Review
#1117194 Review #1117194 is a subjective opinion of poster.
Product
Longines Conquest Watch
Cons
  • Product condition
  • Unprofessional conduct with ordering and delivering products
Reason of review
Damaged or defective
Loss
$579
Preferred solution
Full refund
Tags
  • Jewelry and watches
  • Jomashop Poor Customer Service

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Verified Reviewer

Jomashop - Never buy anything here

1.0
Details
I think they sell broken watches, then when you send it back for a refund or replacement they say it has a "scratch" or didnt have all original paperwork "even if it did" then tell you they can only repair watch and will take 8 to 12 weeks.. so they already have my money and I'm out a watch. will see if I ever get it back
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Review
#1705312 Review #1705312 is a subjective opinion of poster.
Product
Watch
Cons
  • Getting scammed
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered

Jomashop - Don't bother

2.6
Details
Bought a DS Caimano....came in its protective plastic etc....was pleased with it so wore it to my office job...however I noticed after about a day that the two sides of the case at the 9 o'clock position did not meet as though they had been praised part slightly...also many scratch marks in the area. Sent it back to Jomashop from UK and they won't replace it because I have worn the watch....even though the defect was in the watch and nothing to do with wearing it....ruins the watch for me....money down the drain
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Review
#1700861 Review #1700861 is a subjective opinion of poster.
Pros
  • Cheap pieces
Reason of review
Damaged or defective
Loss
$200
Preferred solution
Let the company propose a solution
Tags
  • Jewelry and watches
1.0
Details
Ordered sunglasses with a special / reduced price and free shipping, which was competitive with other on-line vendors within $5. I was attracted to the fact they sell "authentic" merchandise. After checking out my cart their website posted my order as "processing" with...
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Review
#1695947 Review #1695947 is a subjective opinion of poster.
Product
Sunglasses
1.0
Details
Jomashop - They don’t support warranty. Customer services sucks
Bought a tag heuer carrera 01. it Says it’s 100 Meter water resistant but is not. Had it for 3 days, took a trip to Hawaii. Second day there water got in. They blame me for not putting the crown in, when I know I did first day I got it. Issue happened 5 days later....
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Review
#1695785 Review #1695785 is a subjective opinion of poster.
Cons
  • Defective product and terrible customer service
  • Bad quality no customer service
Reason of review
Bad quality
Preferred solution
Full refund

Jomashop - Never received repeatedly promaced glasses i ordered

1.0
Details
over the course of 4.5 months i was told repeatedly that my glasses would be in the next truck, and then shipped to me. Then i checked my order status, and they cancelled it without ever notifing me., horrible company
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Review
#1684462 Review #1684462 is a subjective opinion of poster.
Cons
  • Poor quality product and very poor customer service
  • Rude and dismissive customer service rep
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Jomashop - Bad customer service

1.8
Details
Purchased new Longines watches. The calendar stop working within a month. Sent back for repair. Called in 3 weeks to check on the progress. Was told that it has not been yet sent for a repair and that it will take 8-10 weeks for a repair starting today. The customer service rep. was not able to explain what was the reason for keeping my watch for 3 weeks without doing anything.
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Review
#1676587 Review #1676587 is a subjective opinion of poster.
Product
Longines Watch
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
My brother and I have bought a lot of products over the years from Jomashop. Until my most recent purchase everything has gone very well. This includes several watches, a pen, and sunglasses. My most recent purchase was a Tissot T Touch watch with an altimeter. I was...
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Review
#1661525 Review #1661525 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$700
Preferred solution
Deliver product or service ordered
1.9
Details
I have bought several items from Jomashop in the past and have had a relatively good experience with them. But the last two items have been nothing but bad. One watch there was issues with it that should have been seen before it was shipped but was missed by Jomashop....
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Review
#1655524 Review #1655524 is a subjective opinion of poster.
Reason of review
Damaged or defective
2.3
Details
Like other people here, I was lured in by good prices and discount codes. After the watch came, the watch box was ripped in several places and the plastic partially pealed back. I wrote to them.After a number of days I got a reply asking for photos. I did that. I was...
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1 comment
Anonymous
#1737303

I agree. They are the worst.

I’m trying to tell everyone I know to beware. I only received a partial refund.

I guess I have to sue them. Terrible customer service.

Review
#1629505 Review #1629505 is a subjective opinion of poster.
Product
Seiko Watch

Contact Jomashop Customer Service

Mailing Address:
Jomashop
140 58th Street Suite 3B
Brooklyn, New York 11220
United States
Phone:
(877) 834-1434
All Jomashop Contacts

Jomashop Products and Services Reviews

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Jomashop - Horribly unethical

1.0
Details
Purchased a Rolex for $13k. Had problems after 25 days. Sent it back. They still have $3100 of my money AND the watch.
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Review
#1615668 Review #1615668 is a subjective opinion of poster.
Product
Rolex Datejust Watch
Cons
  • Ignore you
  • There is no customer service
  • Keep your money and the product
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3100
Preferred solution
Full refund
Tags
  • Horrible customer experience