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2.1 Based on 132 reviews
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    • Customer service 17
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My advice is: Do not purchase anything from Jomashop. I purchased a watch for my husband online andwhen we first received it only worked for a week or so. First of all be prepared to wait 20mn or more to have someone pick up the phone, that is if they do not hang up on you... They agreed to repair the watch, which I sent back (additional cost for me) to be repaired, it came back to me the second time and it was still not working. By that time I... Read more

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  • From mobile
  • Feb 14
  • by anonymous
  • #1008310

I immediately returned unopened package for a Citizen Navihawk A-T Blue Angel watch model jy8031-56l because Jomashop will not warranty due to possible water damage. Normally Citizen watches are covered for 5 years. However Jomashop is NOT an Authorized Citizen dealer!

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They don't honor returns. The CS they have working are uneducated welfare recipient new yorkers. The real bottom of the barrel.Don't believe me? Call them, stupidity at it's best. Some *** named dee@jomashop , some guy named roy. These dudes go by alias so you can't find them but, anybody can get touched in brooklyn. I say again, if you take that *** tape off the watch it is considered worn. Then why offer 30 day return? Who buys something just... Read more

Was this review helpful? 0 2

Terrible company: horrible CS. I ordered a Movado Jan 31, 2017. Their website showed 1-2 weeks. One week later, I received an email that said 3-5 more weeks. I tried for 3 days to call CS. I was on hold somedays for 27 minutes with two phones calling. Today I finally reached a rep Emma at extension 2884. She told me it "should" be 3-5 and there would be no "Movado" warranty. I thought about it and called her back to cancel. No answer. I called... Read more

Was this review helpful? 1 3

They have been so unprofessional and dissatisfying.. the watch never reached in time and then was held in customs like forever and the customs asked for the custom charged which was never informed before hand and when i called them the supervisor ella talked to me in a rude and harsh way with no understanding of my frustration at all... i would take this complaint further to customer service but i would recommend not to shop from these guys coz... Read more

Was this review helpful? 1 4

Order M1522051 I ordered a Tissot watch on 1/30/17 for $543. On 1/31/17 I asked them to expedite the shipping, which cost an additional $20. I asked them not to charge my credit card again for $563, but only for the $20 increased shipping costs. They charged me $563. Today is 2/2/17 and those funds have not been reversed. I cannot access them from by bank. So, I was charged $543 and $563. Over $1,100 was frozen from my bank account and no end is... Read more

Was this review helpful? 3 3

I ordered a watch for Christmas. Over 2 months later the watch still had not arrived. I called customer service to see what is going on and rectify the problem. I've NEVER had such horrible customer service! I supervisor Roy x. 2879 was an incompetent *** that hung up on me several times. DO NOT SHOP HERE EVER!!!! Read more

Was this review helpful? 2 3

Hello, I purchased a purse from jomashop for my fiance. I bought it about 2 months before I actually gave it to her. When she opened it (Left in original packaging) a clasp was broke on the Michael Kors $130 purse. When I called them they told me there was nothing they could do since i was past the 30 days. I offered to PAY to have the purse fixed and they insisted there was nothing they could do. I even offered to PURCHASE a clasp and fix it... Read more

Was this review helpful? 2 3

I purchased a Burberry scarf for $325 from Jomashop. After much investigation and even speaking with Burbrrry directly, the scarf turned out to be fake. I reached out to Jamashop to remedy the situation only to speak with one rude manager after the other. Returning items is an absolute nightmare - you have to submit a request to return and wait for them to provide you with the approval to return your item. You will also be held responsible for... Read more

Was this review helpful? 2 5
  • From mobile
  • Jan 20
  • by anonymous
  • #994441

Bad service you had my watch in your repair shop 2 time and its still not fix right still run slow

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