Latest review first
Pissed Consumer Interviews ?
I bought TAG Heuer Carrera from them. It arrived loose in the box and several things were broken. But the main part - the watch did not keep the time! So I ran the serial number on Trusted but it didn't show as genuine. I contacted their support and after I got tru their BS they approved me to return the watch.You think it's over? *** no - they kept me hanging for several weeks and then they told me no refund because of the scratch on the watch! But I told them about those things SAME DAY I got the watch!!! So now - no money, no watch (they told me they will ship it to me but who need broken fake watch?!)I closed the dispute with my CC because they promised me to issue a refund.Guys, if you wanna good watch - just look elsewhere. This schmacks should be out of business...
Most Helpful Featured
I purchased a pair of Oakley Holbrook sunglasses from Jomashop.com, July 13 of this year. After receipt of the sunglasses, I proceeded to wear them (on the way to work while in my car and on my return drive home). I did not wear them more than nine times, before...Read more
I didn't like
- Bad quality no customer service
- Lack of customer service
Jomashop - Horrible customer service
Employees are not helpful, the most rude and unprofessional customer service supervisor “Faith” and *** watch! Be aware!
Read completely for this is a true and honest review from someone that had very little good experience with this company. Sorry so long but there is a lot of good honest info contained in this review you should know about JS.com before buying. I can’t stress this more...Read more
Jomashop - 2 defective watches now I have to pay to ship back!
First watch never worked. Immediately sent back and Jomashop sent return label. Second watch worked for 2 weeks. Was told I had to replace battery before they would allow return. $10 battery still defective. Now they say I have to pay to ship it back?!
Jomashop - Terrible Comoany, SCAMMERS
I purchased a watch from this company and when I received it, it did not work. Contacted for a refund and nobody answers for 1 week I try. When I finally got in touch, they said they would email me. Never got an email, had to call again. Finally I went my defective item back for a FULL refund because I didn’t want to buy from them anymore. When my tracking number confirmed they received my item, I called 2 days later to find out where my refund was and they said they never received the item. I gave them tracking and they said it was signed by somebody they don’t recognie and they don’t have it. They never gave me my money. DO NOT buy from them. Go to amazon.
Jomashop - Fraud!
I placed my order 2 months ago order and have not received anything. I contacted them 2 times and they claimed that my item had been shipped and I supposedly picked it up. Finally called my credit card and reported it as a fraud on my credit card. Credit company reimbursed me but which is good. This whole experiance with Jomashop costed me time and nerves. Please do not buy anything from Jomashop!!!!!! It is fraud
Jomashop - Returns
Do not send a gift with this company because unless the customer calls at mediately they will not be able to return an item for credit. Terrible customer service. I give them a one out of 10 for trying to help a customer resolve an issue
I purchased a Longines watch for my husband for Christmas 2017. When my husband opened the watch, we realized that it didn't work. We live abroad, but I took it to a Longines-authorized jewelry shop for repair and left the warranty card from Jomashop. After i returned...Read more
I didn't like
- Defective product and terrible customer service
Jomashop - Sent damaged item, poor customer service
They claim their goods are new but they sent me someone else's damaged return. Don't expect helpful customer service and expect to pay to ship the damaged junk back to them. Never again.
I recently placed an order on Joma Shop, a couple of days before valentine’s day. It is my husbands V Day gift. As soon as the website loaded I was greeted by a “FASTSHIP” promo code, that guaranteed that my order would arrive on the 14th based on my zip code . I used...Read more
Jomashop - Fraud
Jomashop sold me what they said was a Montblanc pen for $400. Within six weeks, the piston housing cracked and fell off. They refuse to refund my money even though I told them immediately after it happened. It was a gift and never left my husband's home office desk. He used it maybe a half dozen time in six weeks. Clearly a real Montblanc pen wouldn't crack. The only thing Jomashop offered me was a discount on a new purchase. Outrageous. Stay away from Jomashop.
I didn't like
- Defective product
- Sold me a montblanc pen that fell apart and refuses a refund
- Complete lack of a customer service culture or training
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