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Jomashop avoids return policy by frauding condition of return

I bought a Women's Gucci watch through their website before Christmas. I was promised delivery by Christmas Eve. The watch came one week after Christmas. It looked fake, made of poor quality material? A Gucci Watch? Needless to say, I did not want it anymore. As with all returns, I took pictures of the watch before I returned it to make sure I had evidence that it was in immaculate condition. (After the hassle of getting an RMA number) I send the watch back. I returned it and tracking confirmed that it was delivered. When I did not hear back from Jomashop two weeks later I inquired by email that I have not received my refund. I was told that it take a while to get that back. I did not hear back three weeks later and I inquired again of the hold up. I was then told that the watch had signs of wear and would be returned to me. I told them that I have pictures proving the condition of the watch, but they did not seem to impressed. I send them the pictures. No answer. I believe this is the way the company avoids any returns. This is their business practice. So be very careful. I did never receive the watch nor the refund. The watch was claimed to have been send out but I never got it. I filed a claim with Amazon, Better business and Fox News. I I believe Jomashop are crooks. The person I talked to was Lillian.
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Review
#474618 Review #474618 is a subjective opinion of poster.

Jomashop in Austin, Texas - Good prices - terrible service

The prices at Jomashop are competitive. But their customer service is horrible. If you have a problem with a product after they have your money you might as well write to them (that way you won't be aggravated by their horrendous "customer service for a week or so. If you choose to call you will likely swear to never do businees with them ever again. You will have to listen to annoying ads, terrible 'music' and outrageous lies about your "wait time" while you sit on hold for 20 to 30 minutes . One of the worst companies I've ever experienced...in this regard.
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2 comments
Anonymous
#1228379

Here it is 2016 and nothing seems to have changed since the previous review. Ordered a Baume & Mercier watch and everything was find until the 28th day I had the watch when the movement stopped working completely.

I have since returned the watch looking for a refund and confirmed that Jomashop received the package 12 days ago. Think I've heard anything since?

Thankfully I used my AMEX for the purchase and they're backing my dispute to either get a response or refund my money. If you're going to buy anything from this place I'd suggest you do it with a lawyer on standby.

Anonymous
#783567

I ordered a Watch by this website too on the 18 of january 2014. Very good price...

but had to wait more than 3 weeks for shipping... I called them from France, sent emails (they dont answer, apart for orders..., logged on chat; always the same answer : "we are sorry, your Watch will be shipped next week". 3 weeks later i cancelled the order.

So their 'in stock' watches are not!

once order cancelled, no coupon code as apologize, no commercial and additionnal percent off...

Jomashop, as a Watches seller, just made me loose my TIME

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Review
#457298 Review #457298 is a subjective opinion of poster.
I ordered this watch for a fathers day gift on April 7, 2013. I believe the watch came on the 15th or 16th. On April 12, 2013 my husband had emergency open heart surgery. As of May 12, 2013 he is not recovering from this surgery and will never get the chance to wear...
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Review
#408828 Review #408828 is a subjective opinion of poster.
Loss
$100
I tried to order a watch on-line but the order would not process. I called the store and the agent processed my transaction (a watch for $199). Two weeks later it still was not shipped. I called the store and the agent said "for some reason the order did not process."...
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Review
#400142 Review #400142 is a subjective opinion of poster.
Loss
$199
In August, I bought a new Rolex for my wife and then wanted to exchange it for a larger model. After an exhausting ordeal in trying to contact customer service, I sent the watch back and they placed the order for the new watch and gave me a delivery estimate of 2-4...
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3 comments
Anonymous
#1075965

This review was what I needed to read. I was getting ready to place an order for the Tissot T Lord. Thanks for this review I could have lost almost 1400.00.

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Review
#368997 Review #368997 is a subjective opinion of poster.
Loss
$9300
JOMASHOP sell FRACTURE WATCH
JOMASHOP sell FRACTURE WATCH
JOMASHOP sell FRACTURE WATCH
I buy a watch ACTIVA AD008-001 from JOMASHOP.COM on July 9th 2011 (order no:509771) for my boy's birhtday gift. When I received the good, the alarm that I've set has No 'beep' sound. But what happen after one week my boy wearing it. THE LEFTSIDE BRACELET WAS BROKEN....
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Review
#263415 Review #263415 is a subjective opinion of poster.
Loss
$25
I purchased an $1,800.00 Baume and Mercier watch (msrp 3,990.00) from Jomashop on April 5th of this year. The watch never ran correctly from day one. I kept it in a watch winder, and every time I would take it out to wear (all of 3 times) the time was off by days (it...
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14 comments
Anonymous
#1718381

Big time spender with his "GOLD" card, buys expensive watch at 50% off at a sketchy vendor. Hmm, what could go wrong?

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Review
#237059 Review #237059 is a subjective opinion of poster.