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1.0
Details
Placed order needed in time for a vacation on Thursday and paid $38 for next day air. That evening I saw the item still had not been shipped and became worried. Did not receive order on Friday only a shipping confirmation . When I contacted jomashop Kadi in customer...
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Review
#696163 Review #696163 is a subjective opinion of poster.
Reason of review
Poor customer service
1.9
Details
I received a Seiko 5 automatic watch as a gift. The day I received it, I checked to see if everything was in place. Unfortunately, the 24 jewel face and the 24 hour inner ring were not aligned. What made things worse was corrosion stains on the gold tone bracelet. A...
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Review
#683183 Review #683183 is a subjective opinion of poster.
Cons
  • Product condition
  • Customer service
Reason of review
Bad quality
5.0
Details
I received my new Breiting Super Ocean for an excellent price but when I opened the box I found that it had no manuals and no COA nor warrantee card. Ok I accept no Warrantee Card from Breitling because they are not an authorized dealer but absolutely NO paperwork at...
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Review
#681613 Review #681613 is a subjective opinion of poster.
Pros
  • I liked the price
Cons
  • Offered no explanation why my breitling has no coa
  • No certificate of authenticity
  • Cs supervisor was a complete ahole
Reason of review
NO COA from Breitling with the watch! Ridiculous!
Preferred solution
I want my user manuals and COA. Period. It needs to come with ever Breitling whether you're a dealer or not!
2.2
Details
Have purchased many timepieces from JomaShop and have NEVER had to talk to them or deal with them for any issue until now. I have spent over $10K with them from an Omega to Tags, etc.... and purchased a Baume Clock for a gift and it was like pulling teeth. The order...
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1 comment
Anonymous
#1034534

My personal experience with these kinds of discount shops in NY and in FL, always the same. Horrible customer service, very long waits to get to someone, very rude, and bluntly unhelpful, they all treat you as if you're from west bank.

Cheap mentality infested with greed. Don't by from NY, they're all jerks.

Review
#679600 Review #679600 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Tags
  • Jewelry and watches

Jomashop in Brooklyn, New York - Lousy Customer Service

I purchased a watch online from JomaShop at the end of 2014. The beginning of April 2015 the watch is running slow. I call them. It takes 15 minutes to speak to someone and he says, sounds like you need a new battery. After less than 4 months? I have the battery replaced for $17 for a $95 watch. Now, purchasing from them costs more than buying from Macy's. I call back and ask for reimbursement for the cost of the battery. They say "our policy is to only replace batteries within 60 days of purchase." We are not responsible if the watch has been in our warehouse and the battery runs down. Can I speak to a manager. He says send in the watch. I say you are not listening I already replace the battery. I would like reimbursement for the cost. He says "our policy is to only replace batteries within 60 days of purchase." I say do you want a happy customer. He says not our problem. THANK YOU FOR NOTHING JOMASHOP.
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1 comment
Anonymous
#1399776

The person is the retard. Policy is policy, if you're not agreeable with it then why buy from them in the first place?

Review
#628050 Review #628050 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • Jewelry and watches

Jomashop in Las Vegas, Nevada - Poor Customer Service

2.4
Details
Ordered a men's Citizen Eco-Drive watch. On Citizen's website they show the watch with luminous hands, on Jomashops site they also show the watch with luminous hands. But the watch I received doesn't have luminous hands. I also had trouble setting the Date on the watch. I contacted Jomashop by email and left a voicemail message. Never got a response! Customer service is not in their vocabulary. So, I'm not sure what to think of this company. I'm not sure if my watch is real, or a knock-off. After three months it so far is keeping good time. But to play it safe, I won't buy from them again. With that I said, buyer beware!!!
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Review
#592950 Review #592950 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
2.7
Details
On December 5th, I ordered a product from Jomashop.com. On December 8th, I was notified that the item I had ordered was on back-order by the company and would take an additional 1-2 weeks to process before shipping. Immediately upon receiving this request, I browsed to...
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1 comment
Anonymous
#1077369

Roy is a very rude and disrepectful person. I would like to speak to his manager!

Review
#587476 Review #587476 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$6
Preferred solution
Full refund
"Ordered a watch December 14th 2014. Paid for 3 day shipping. Did not get a response. Called on Wednesday following email stating:"Upon reviewing your order, it seems that one or more item(s) you have ordered is not physically in our warehouse at this time:"I was...
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Review
#573405 Review #573405 is a subjective opinion of poster.
Reason of review
Problem with delivery
1.0
Details
i would rate this shop (shop as the synonym of SCAM) ZERO. My overall summary of this review: 1. They sell defective watches 2. Customer Service doesn't know the meaning of an excellent customer experience 3. Their warranty is inconsistent and substandard Nov 2014 I...
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1 comment
Anonymous
#975869

Hello, I ordered three watches from jomoshop I received what I picked the watches in excellent quality never had an issues , the only thing that they don't update shipping status like when I log in my account does not show my orders , one watch took little longer to be shipped assuming may not in their stock so have to order it , I bought watches from other companies never had an issues.

Review
#570261 Review #570261 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$200
Preferred solution
Full refund

Jomashop - Online Order Review from Mexico, Capital District

1.6
Details
WORST EVER...PLEAAAASE. DON'T BUY IN JOMASHOP. YOU'RE GONNA REAGRET IT.....I DID.
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2 comments
hmong2hmoob
#1154966

Yep! AGREED!!!!

The rep hung up on me after I confronted him that he was the same guy who "ignored" me while talking on "live chat".

He claimed that he didn't know me but was able to cite what he and I discussed "online". He got so upset, he hung up on me and "CANCELLED" my $1450 order!!!

Rude and UNPROFESSIONAL!!!

Anonymous
#1417759
@hmong2hmoob

This woman is a scammer

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Review
#569826 Review #569826 is a subjective opinion of poster.
Reason of review
Not as described/ advertised