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4.4
Details
bought a watch, and wanted to return it. Jomashop requires you to have a return authorization number. I had to input my sales number online. The system said that my sales number didn't exist. I sent 4 emails to jomashop letting them know the problem and what I was...
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Review
#759886 Review #759886 is a subjective opinion of poster.
Pros
  • I liked the price
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • Unresponsive retailer
I recently bought a lady's longines watch with Jomashop, the item came with no invoice and no warranty card, I was shocked! Called their customer service multiple times, the calls were always on long hold, and I was told the invoice is the order confirmation email...
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Review
#759397 Review #759397 is a subjective opinion of poster.
Product
Longines Watch
Cons
  • Customer service and returns policy
  • Offered no explanation why my breitling has no coa
Reason of review
Warranty issue
Preferred solution
Price reduction

Jomashop - Review in Luxury / Jewelry category from Maplewood, New Jersey

1.6
Details
The worst customer service. I received my brand new watch with a scratch on it. Submitted for a return request. Five days later, still no resolution. Call talked to customer service (had to choose sales option to get through), the lady sounded rude. Challenged me on when i submitted the request. Told me I had to pay for shipping. Do yourself a favor and pay a few more $ to get better service somewhere else.
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Review
#757128 Review #757128 is a subjective opinion of poster.
Service
Jomashop Shipping Service
Reason of review
Damaged or defective
Do not order from this place. I'm starting to wonder if it's a real company. Spend the extra money and go somewhere that's actually legit. I placed an order and have spent hours calling and phoning in asking when I'm going to receive it. They keep on saying its on back...
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Review
#757084 Review #757084 is a subjective opinion of poster.
Reason of review
Poor customer service

Jomashop in Los Angeles, California - Scam

1.0
Details
i order a watch and pay $18 extra for the 3 day shipping. i didnt received my watch and when i called i would be kept on hold for over an hour so at the end they can just hang up on me and tell me to try again later. do not shop here people this place its a total scam,i also try the live chat and that dont work either and the email eithr, they say you will get a respond in 24 hours and it already been 4 days and no respond.
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Review
#755700 Review #755700 is a subjective opinion of poster.
Reason of review
Order processing issue
Loss
$186
Preferred solution
Full refund
1.0
Details
Jomashop - Defective Omega
Craig Stika Craig Stika is online now Member Join Date Dec 2015 Posts 1 Re: Jomashop I too thought I was a Happy Satisfied New Jomashop Client. I have just returned from the Omega Fashion Valley San Diego Store. I thought the battery needed replacement possibly. Why...
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1 comment
Anonymous
#1325064

I too, like the other customers, have experienced "horrendous customer service" from Jomashop on an 8,999.00 Breitling watch purchase.

This company has absolutely No Desire to interven or correct their customer relations.

I will never make a purchase again, and I very much regret ever doing business with them. I urge anyone thinking of doing business with Jomashop to seriously consider another REPUTABLE SOURCE: not this web site, and read the numerous negative reviews posted.

Review
#754935 Review #754935 is a subjective opinion of poster.
Cons
  • No certificate of authenticity
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • Jomashop Grey Market
1.0
Details
recently ordered a watch for my son thru Jomashop. i was disappointed to find no invoice in the box and only a 45 day window in which to warranty the watch. it seems unprofessional to not included an invoice with the item, in the event that you forget to make a copy...
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Review
#754603 Review #754603 is a subjective opinion of poster.
Pros
  • Price
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
I bought technomarine uf6 ufc19 from jomashop, i just got it and found it was defective and doesn't work as stated in the website. I try to contact the customer sevice but there's no answer from them. The warranty card also does not filled up by them, how in the world...
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1 comment
Anonymous
#1080773

Never buy from them

Review
#753793 Review #753793 is a subjective opinion of poster.
Reason of review
Damaged or defective
1.0
Details
The watch that was ordered for a retirement gift was placed on backorder, so when I called to follow up with the shipping details, the first lady I spoke with said that she would change the 3 day shipping to 2-day shipping at no extra cost to me, and that it would be...
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Review
#753250 Review #753250 is a subjective opinion of poster.
Cons
  • No resolution was offered
Reason of review
That I will never do business w/ this company again
Tags
  • Wrong Delivery Info
  • Worst cutomer service
2.5
Details
Purchased watch. 7 days later, status still "processing". repeated emails. no response. paypal has "reserved" the cash but cannot block it because the merchant "might have sent the order already". cannot raise dispute as it is not a finalised transaction. i expect that...
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Review
#750818 Review #750818 is a subjective opinion of poster.
Pros
  • Conjob of a website design
Cons
  • Complete lack of a customer service culture or training
  • There is no customer service
  • Customer service
Reason of review
Order processing issue
Loss
$230
Preferred solution
Full refund
Tags
  • Unresponsive retailer
  • Nonexistent Customer Service
  • Akribos Ladies Watch