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1.0
Details
They have no customer service and if you try to call the phone number you get voicemail and NO return call. After all the problems I had with them I return the watch to find out that they are charging me back for the "free" shipping.. They are scam company!!! They...
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Review
#766163 Review #766163 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund

Jomashop - Michael Kors Watch Review from Fort Leonard Wood, Missouri

1.0
Details
The worst company I have ever done business with... Do not buy from them ever... Beware..they have the worst company.. The employees are rude and incompetent.. I asked to speak to a supervisor. He was rude and hung up the phone on me over a return issue. Buyers beware!! You have been warned.
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2 comments
Anonymous
#1109130

I just called to buy a watch and inquired about a discount they had running and the lady was not helpful so I asked for the person who could make price concessions and I believe his name Ozick. The guy was pleasantly rude.

Would not work with me and I even asked him if I was bothering him.

F'um. By_by

Anonymous
#1090381

You are totally right. This company is the most despicable company I have ever known around the world.

They asked me to pay for their faults. I would not want to say my terrible experience because every time I mentioned it I feel sick with my heart.

But I'm sure this company is the worst. It's like a gang I think.

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Review
#764327 Review #764327 is a subjective opinion of poster.
Reason of review
Poor customer service
They sent the wrong item and I have been trying for over a week to exchange it for the right one. They claim you need an RMA number to do a return or exchange, but they will not respond to phone calls, emails- the worst costumer service i have EVER experienced!!! I...
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1 comment
Anonymous
#1089236

i had the same issue. They wouldnt pick up the call.

Review
#763509 Review #763509 is a subjective opinion of poster.
Reason of review
Order processing issue
1.0
Details
I bought a watch from Jomashop and looked at for about 10 minutes. The watch was defective and stopped every minute. I called, got RMA and mailed it back via FedEx (which cost extra $$). I never had it sized or even wore it! When they got it back, they declined the...
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Review
#760410 Review #760410 is a subjective opinion of poster.
Cons
  • Cs supervisor was a complete ahole
  • No resolution was offered
Reason of review
Damaged or defective
Loss
$4800
Preferred solution
Full refund
Tags
  • Unresponsive retailer
  • Worst cutomer service
I placed my first order with Jomashop 10 days ago. The order still has not shipped and continues to read "processing" with no update. The Jomashop phone line says they "cannot answer due to high call volumes." Their live chat says "we cannot chat now" and they have not...
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3 comments
Anonymous
#1261783

i have the same problem, already 8 days since ordering

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Review
#760076 Review #760076 is a subjective opinion of poster.
Reason of review
Order processing issue
1.0
Details
Placed order on 23/12/2015, paid for it. was expecting to get it till 31/12 to present as a NY gift, but apparently they don't have desired items in stock. I asked to remove not available items for several times - not a single response from them! 6 days no response....
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1 comment
Anonymous
#1235883

Agreed! Tried 2 times to get 2 different watches.

Waited 2 months patiently with no updates. Customer service would only tell you we do not know when we will have it!

Review
#760054 Review #760054 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$1400
Preferred solution
Price reduction
4.4
Details
bought a watch, and wanted to return it. Jomashop requires you to have a return authorization number. I had to input my sales number online. The system said that my sales number didn't exist. I sent 4 emails to jomashop letting them know the problem and what I was...
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Review
#759886 Review #759886 is a subjective opinion of poster.
Pros
  • I liked the price
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • Unresponsive retailer
I recently bought a lady's longines watch with Jomashop, the item came with no invoice and no warranty card, I was shocked! Called their customer service multiple times, the calls were always on long hold, and I was told the invoice is the order confirmation email...
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Review
#759397 Review #759397 is a subjective opinion of poster.
Cons
  • Customer service and returns policy
  • Offered no explanation why my breitling has no coa
Reason of review
Warranty issue
Preferred solution
Price reduction

Jomashop - Review in Luxury / Jewelry category from Maplewood, New Jersey

1.6
Details
The worst customer service. I received my brand new watch with a scratch on it. Submitted for a return request. Five days later, still no resolution. Call talked to customer service (had to choose sales option to get through), the lady sounded rude. Challenged me on when i submitted the request. Told me I had to pay for shipping. Do yourself a favor and pay a few more $ to get better service somewhere else.
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Review
#757128 Review #757128 is a subjective opinion of poster.
Reason of review
Damaged or defective
Do not order from this place. I'm starting to wonder if it's a real company. Spend the extra money and go somewhere that's actually legit. I placed an order and have spent hours calling and phoning in asking when I'm going to receive it. They keep on saying its on back...
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Review
#757084 Review #757084 is a subjective opinion of poster.
Reason of review
Poor customer service