Jollyes
Jollyes Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jollyes reviews: 2.0 star rating from 5 reviews, consumers mostly dissatisfied; rating distribution shows 80% unfavorable and 20% positive.
Key Takeaways for Future Customers
- Large store with loads of dog products and fair prices.
- Consider in-store shopping if online delivery or click and collect fails.
- Membership past use noted but delivery limits apply.
Negative Feedback / Risk Areas
- Frequent customer complaints about stock levels and unavailable items.
- Poor online delivery options and slow or missing customer service responses.
- Occasional product quality issues reported.
Positive Feedback
Staff praise in some branches, good discounts and store layout valued by reviewers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jollyes reviews: 2.0 star rating from 5 reviews, consumers mostly dissatisfied; rating distribution shows 80% unfavorable and 20% positive.
Key Takeaways for Future Customers
- Large store with loads of dog products and fair prices.
- Consider in-store shopping if online delivery or click and collect fails.
- Membership past use noted but delivery limits apply.
Negative Feedback / Risk Areas
- Frequent customer complaints about stock levels and unavailable items.
- Poor online delivery options and slow or missing customer service responses.
- Occasional product quality issues reported.
Positive Feedback
Staff praise in some branches, good discounts and store layout valued by reviewers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Burnham-On-Sea, Somerset
Enquiery
- Visited Bridgwater store for two dog harnesses; staff won’t fit items due to bite risks.
- They spent £450 at Pet R Us and will buy pet items there now.
Hi, on visiting your Bridgwater store to purchase two dog harnesses for my dogs plus other bits and pieces, I was informed by the male assistant that they were no longer able to assist with fitting due to bite risks as per health and safety rules. Is this so?
We are both members of your clubs in the past with your other assistance.
We went to Pet R Us and had excellent service and ended up spending £450 in all. Guess where we will get our pet stuff now.
Newcastle Upon Tyne, Newcastle Upon Tyne
Order terrible customer seevice
Paid for an online click and collect order. One week later, no correspondence and can't speak to anyone from customer service.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stevenage, Hertfordshire
Diabolical stock levels
- No loose bird seed, millet or prepackaged fruit sticks.
- Aisles reduced from four to three; 700+ dog products added; seed mix prices rising.
Im wondering if you are trying to give Pets at Home a run for their money in the non provision of goods department?
No loose bird seed, no millet, no prepackaged fruit sticks - compression of bird, small animal and reptile goods from four aisles to three. But an additional 700+ dog products. I guess the dog product market is more financially lucrative although the prepackaged seed mixes are creeping up in price.
- Loads of dog products
- Large store
- No millet
- Reducing product availability
- Few staff
Preferred solution: Bird seed and millet!
User's recommendation: Try wrigleys or GM Growers in Bedfordshire, Jollyes probably won’t have it!
About my recent occurenced of contaminated maggot infested lfj wood and meadow hay tight packed and maggoted.
- I keep rabbits indoors and they are clean.
- I found maggots in a tightly packed bag; I returned the item to High Wickham on Tuesday.
I've had my rabbits from 3months old and now had two years in doors I'm always very clean and them too . They are very happy rabbits and I realised they weren't eating much so next thing id opened a tight packed gay and maggots were loaded in there .
Then I found DC the wood had it too .
Took it all back to high Wickham store, on Tuesday this week .I'm a regular customer there and never had a contaminated item .it may if been a bad batch of processing unfurtunate . I've bought some small packed wood today and keeping my eye on it before the maggots jumped up the wall .
I was in Christhurch branch and have sent a complaint and waiting for a response
I found your sale assistant not very nice about want happened in the shop and will not be shopping in that store again
User's recommendation: I don’t recommend this branch
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestioning why i cannot order a product online for delivery
- Delivery of Red Mill Racer unavailable online.
- Stores typically stock only 2 bags.
- Customer buys about 4 bags weekly.
I have tried on several occasions to order for delivery Red Mill Racer from the website but only to be told it cannot be delivered. I have to travel around 30 miles to my nearest store, but many times when I get to the store the item isn't in stock, and you don't stock many bags of it anyway.
I try to buy 4 bags a week along with other dog/cat food, usually spending around £145/175 each week, so you can see I am a good customer. So my question is, why is the product not for delivery, and why do you not stock many bags of it in the stores?
There are usually only 2 bags, if I am lucky, in each store at any one time. So how can I get a regular 4 bags of Red Mill Racer every week from your stores?
- Prices are good and fair
- Item i want to buy i cannot get delivered on the internet i have to go to the store
Preferred solution: an answer on the question i sent
Aberdeen, Aberdeen City
Excellent service received
- Jack gave friendly, helpful service; staff carried purchases to my car.
- He suggested dog products and specials, leading me to buy more.
I had occasion to visit my local jolly's pet store in newry today.
A young man named Jack served me. Such a pleasant and helpful young man.
While buying my dog food he made a number of suggestions regarding my pets possible needs. He seemed genuinely interested in my dog and he mentioned a range of products on special offer at the moment. I purchased additional products as a result of our conversation. He is such a lovely person to have working in your store.
Other staff even carried my purchases to my car.
Well done jolly's at Damolly retail park. A big shout out to Jack.
User's recommendation: Best customer service with a smile for miles
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaining
- Bought flea screen 3-pack and 1-pack plus Frontline house spray.
- Nearly a week later, my dogs still have fleas and I can't afford £30 plus.
I bought flea screen a pack of 3 and a pack of 1 on Tuesday 3rd dec and a tin of frontline house spray , nearly a week later my dogs still have fleas , I cant afford to be spending £30 plus and the products not to work .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHelpful to know problems are dealt with promptly
Once the problem was recognised they quickly dealt with the issue, so hopefully next time around all should be ok
User's recommendation: A great shop if your local to Colchester, unfortunately we’re not so have to have dog food delivered via Evri which knn in nd of slows things up a bit
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