Tamara T Ztc

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| map-marker Bloomingdale, Illinois

Warning!!! Horrible Service!!!

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Jollibee USA - Warning!!! Horrible Service!!!
Original review Feb 19, 2024
Don't go to the store in Bloomingdale, Illinois. These people will cheat you, and not give you, your full order!! The service is absolutely terrible!!! They will not answer the phone, so, don't try to call. It will only frustrate you to no end. The place is so expensive, not to receive, all of what you order. Also, be aware of the promo scam!!! Spend $30 and get $10. That's tax is not included in the purchase, but they don't tell you that, until you get to the store.
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Loss:
$20
Cons:
  • Horrendous customer service

Preferred solution: Full refund

User's recommendation: Don't go to the Bloomingdale location.

Charm M Rqp

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Verified Reviewer
| map-marker Sterling Heights, Michigan

Complaints for incomplete order

Jollibee USA - Complaints for incomplete order
Jollibee USA - Complaints for incomplete order - Image 2
Jollibee USA - Complaints for incomplete order - Image 3
We made an effort to visit the newly opened Jollibee in Sterling Heights Michigan USA its too far from our home it takes almost 1hr drive just to get there. At first they made a mistake with our orders and now our orders were incomplete. We ordered 6pcs PeachMango pie, but when we got home theres no any peach mango pie in our orders. We didnt check our orders before we left the store because we trusted that much the store that they put all our orders in a plastic bag and because theres a lot of people waiting in the line so when our alarm buzzed we just got the plastic bag and left.
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Loss:
$18

Preferred solution: Full refund

User's recommendation: Double check the customers order twice or thrice before they buzz the alarm.

Diana D Udz

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Verified Reviewer
| map-marker Seattle, Washington

Chicken

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Jollibee USA - Chicken
Didnt have what I came for. Drove 8 hours. Bought something else and drumsticks were over cooked.both locations in Washington
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Loss:
$99

Preferred solution: Yes, full refund and gas money so I can come back to get the spicy chicken that I got before these trips.

User's recommendation: Talk to a live person if you’re driving more than an hour to get what you wanted to make sure they have it

Kal Buw

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| map-marker New York, New York

Had a Terrible Expereince at Jollibee Jamaica Queens

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Placed a personal online order for Store Pick-up at 453pm. The Jollibee App stated the order would be ready for pickup at 458.

At 543pm (50 minutes later) I was told I had to wait another 15mins. Meanwhile, persons were placing in-store orders and receiving their orders after I did.

JOLLIBEE JAMAICA QUEENS has the most inefficient online pick-up service I have ever experienced. They have no value or regard for customers time. Ubereats and in-store orders are processed and prepared faster than online order.

This is my 4th encounter with unreasonable delay at this location.

I've complained to the staff about it after each subsequent visit and nothing changed. Mitzi, the manager has not demonstrated enough initiative in escalating order fulfillment.

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Preferred solution: Apology

User's recommendation: Do not use mobile order pick-up. You will wait an extremely long time.

Kathy M Jcl

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Verified Buyer
| map-marker Brentwood, California

Making a complaint

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Jollibee USA - Making a complaint

I went thru drive thru on Wednesday December 6, 2023 where I was then told to go to the front where I waited and watched others receive their food. I went into store only to be ignored while at counter after waiting for 10 min outside.

When I finally got attention of cashier, I explained what happened only to be told my food was in a dine in tray waiting for pick up. I asked why and couldnt get an answer as he bagged it. I asked for the manager only to be talked to like I didnt know what happened. I told her that she is the one that told me to go wait out front and I said that was fine but I waited for so long only to come in and find my food on a tray like I was eating in after coming thru drive thru.

She then said well we go by numbers and he was busy. I told her if her employees werent talking about what to do after work maybe things would be done right. She is a horrible manager and the staff told her I just want to know why my food was put in a tray and not bagged. I received my food cold along with zero empathy or anything else.

Horrible Management in the Brentwood Store! She doesnt know what she is doing and the only one I saw working hard was the young man at the register that tried to explain to her the error she made.

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Pros:
  • Food
Cons:
  • Service

Preferred solution: Either reimburse or coupons for what I went through.

User's recommendation: Get a manager in the store that knows what she is doing. My ticket also said drive thru and not dine in. She tried to tell me it was going to be bagged when I walked in and they were calling the number that was mine for pick up.

John W Nbz

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Verified Reviewer
| map-marker Silver Spring, Maryland

Wasted time

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Jollibee USA - Wasted time
I have written twice and received zero response. We drive 30 to the only Jolibee nearby. After waiting 30 minutes in line, the employee tells us that they are out of regular chicken but have the spicy and it is not that hot. YES, it is and we could not eat it and wasted our money, threw it out.
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Loss:
$16

Preferred solution: Full refund

User's recommendation: poor service, they don't care

Monelle

Dirty restaurant

Jollibee USA - Dirty restaurant
Newly opened jollibee Fairfield California is so dirty.Food crumbs are all over the store.The tables have food particles so disgusting!! The kitchen floor have flour that and shelves have chicken crumbs you can see. You told the manager, the manager not very helpful
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Brandon C Ghm

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Verified Reviewer
| map-marker Sterling Heights, Michigan

Physically threatened at 44945 Woodridge Dr Sterling Heights, MI 48313

At 2:05 PM (EST) an African American man in a white/silver pickup truck that was securing the entrance would not let me exit the facility. Shortly after being let in, I had an unexpected emergency and needed to leave immediately.

He would not allow me to leave stating that I had to wait in the hour long line in order to leave. I explained that I had an emergency and his response was I dont know what to tell you thats the only way out as he continued to block the entrance location with his truck. I advised him that I would be calling the police and at that time he began to physically threaten me. As I pulled out my phone to call the police, he finally backed his truck up to let me out while continuing to physically threaten me.

This is extremely unacceptable and I would really appreciate a follow up on this and a returned call. I have tried calling (626) 369-**** several times with no answer.

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Preferred solution: Follow up with me regarding being physically threatened.

User's recommendation: Stay away from this location as long as this man is still working on behalf of Jollibee

Thanh H Nev

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Verified Reviewer
| map-marker Los Angeles, California

Frustration

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Jollibee USA - Frustration
Imagine wanting some spicy chicken but you cant order spicy online. So you going to the store to get spicy chicken only to find out that the distributor didnt deliver spicy chicken to the closest store to you. How does the distributor not have enough spicy chicken to deliver to a full franchise? Its unacceptable and every time I tried to call customer service there was no answer and no one called me back after leaving multiple messages.
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User's recommendation: Call and check to see if they have spicy chicken before you drive all the way there to find out the don’t have spicy chicken .

Emelyn Fcq

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Complaint

Jollibee USA - Complaint
Jollibee USA - Complaint - Image 2
This is to inform you that jollibee mac arthur potrero malabon is serving chicken with blood and also the chasier has wrong punch of other and not wearing nameplate with manager
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Loss:
$280

Preferred solution: Full refund

User's recommendation: Poor

V3n

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Verified Reviewer
| map-marker San Jose, California

Foor customer service

Jollibee USA - Foor customer service

I went to buy food to jollibee Fairfield

When I'm ordering I'm making sure what is my order when I'm done with my order I ask the crew where is my cup she said I will give you after you food is done

Then all of the sudden she gave the cup to the customer behind me I ask again she said do you order a pineapple no soda

When I got my order and go home I checked the chicken it's cold and when we ate it it taste blood I rushed back to then

And when I was there the manager ask me what is the problem I told can u pls check the chicken she said it's cook

I was so upset coz i know what is the taste of it she just gave me another chicken I was so upset to the fact that she insist that it's cook

What kind of customer service this location have even sorry they can't say

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User's recommendation: Check your order

Gaby Wyc

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Franchise

Hello, Good evening! Kindly call me thank you 949529****. Calling for franchising opportunity please.
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Sami M Uuo
map-marker Battle Creek, Michigan

Issues purchasing chicken

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I came to your location in likcolnwood Illinois 4 days in a row and each time I was told they have no spicy chicken and that it would be 25 minute wait! I porchased regular one day but left with nothing 3 days in a row. I need someone to call me back to resolve this issue. Sam, 312-856-****
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Joseph C Oob

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Verified Reviewer
| map-marker Los Angeles, California

My order lacks an item

Jollibee USA - My order lacks an item
Jollibee USA - My order lacks an item - Image 2
Jollibee USA - My order lacks an item - Image 3
Jollibee USA - My order lacks an item - Image 4
Tray of spaghetti was not packed in my order. I'm hosting my nephew's birthday! how can you guys resolve this?! I'm here in Reseda. I picked up my order in Panorama city and NOBODY is picking up the phone! I'm trying to call their number!
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Preferred solution: Full refund

User's recommendation: giod food but very bad service

Loreli Uob
map-marker Arcadia, California

Bad customer service

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an employee in San Gabriel california gave me a very hard time on my order. very bad manners, 0 accountability and does not value other peoples time. As a loyal customer I will never go to this location again.
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User's recommendation: go to a different Jolibee location and avoid a high blood pressure experience

Trenice Rzi

Cannot activate giftcard, tried in the store as well

Been calling since yesterday & no one is answering from the receptionist to the extension numbers even in different times . Poor service center for costumers
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Preferred solution: Gift card activation not working in the store even

About

Related Companies

Jollibee Philippines, Jollibee Qatar, Jollibee UAE, Jollibee Canada, Jollibee Kuwait

Summary

Jollibee is a restaurant that focuses on serving a wide range of food products. The restaurant has been in business since 1998 and its head office is located in Daly City, CA. Jollibee serves many different products such as spaghetti, noodles, chicken ribs, hamburgers, cheeseburgers, burger steaks and sandwiches. The company also sells special products like ultimate steak burgers and chicken dippers. Jolibee provides a large number of special offers like discounts, "dishes of the day" and many more. The restaurant also serves deserts and different drinks such as lemonade, soda, coffee, tea and milkshakes.

Jollibee USA reviews and complaints

Jollibee USA is ranked 392 out of 2515 in Cafes, Restaurants and Bars category

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