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Joico

Joico Reviews

www.joico.com
What is your customer experience with Joico?

Joico Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Joico has a 2.0 star rating from 3 customer reviews, consumers are mostly dissatisfied. 75% of users would likely recommend Joico. Rating distribution shows 67% unfavorable. Recent comments include "Don't bother" and "Nobody monitors Instagram feedback & questions on 2022!". Reviewers value Reliability and Customer service; price level is reported as high.

Key Takeaways for Future Customers

  • Expect product performance issues with spray cans and mousse packaging.
  • Prepare for potential customer service and verification delays when contacting Joico.
  • Be aware of reported refund and unauthorized charge problems.

Negative Feedback / Risk Areas

  • Frequent complaints about clogged sprayers and defective cans.
  • Hard to reach customer service and unanswered Instagram queries.
  • Return, refund, and unauthorized billing issues reported.

Positive Feedback

Some reviewers state they value Joico's reliability and customer service and a majority indicated they'd recommend the brand.

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Media from reviews

Joico - Damaged products
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products verification code cans clog consumer email code verification message orlando florida
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Carla T Uqj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Don't buy Joico Hairspray!!!!

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The spray cans clog up and nothing you do unclogs them.

Calling Joico does no good! They tell you what to do which does not work and will not offer to replace the defective item.

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Resolved
Enide S Inc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Orlando, Florida

Resolved: Verification code

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Updated by user Dec 22, 2025

They only provided information about the products I requested. Please contact the customer service department.

Original review Dec 07, 2025

I want to send a message as an end consumer, but I cannot verify my email, even though I receive the verification code.

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Carla T Uqj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I Won't Be Buying Joico Again!

AI Highlights
  • - The sprayer on cans clogs and won't unclog.
  • - Customer service is hard to reach.
  • - I will tell friends and my hairdresser to avoid Joico.
Updated by user Jan 03, 2026

Don't buy Joico products!!!

Original review Dec 18, 2025

Sucks!!!

The sprayer on the cans clog up and nothing works to unclog it!

Customer Service is impossible to talk to.

I will spread the word to all my friends as well as my hair dresser to not buy Joico products!

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Enide S Inc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sao Paulo, Sao Paulo

Joico

AI Highlights
  • - In Orlando, Florida, Joico K-Pak 4-step line (33.8 fl oz) isn't available in stores.
  • - Tried Amazon, Walmart, Target; none have it or restock dates.

Dear Sirs, I am in Florida, in Orlando, and I am having difficulty finding the Joico K-Pak 4-step line: 1 Clarifying Shampoo, 2 Cuticle Sealer, 3 Reconstructor Deep Penetrating Treatment, 4 Hydrator Intense Treatment, 33.8 fl oz, in the stores where I usually buy them: Amazon, Walmart, and Target. They don't have the products.

Where or which other reliable stores can I purchase these products, or is there an expected restock date at the aforementioned stores? Sincerely,

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Annie J Evs

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Damaged products

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AI Highlights
  • - Customer has used Joi Whip mousse number 7 for years.
  • - The can top now falls off and no product dispenses, and the customer asks for a fix.
Joico - Damaged products
Contains 1 confidential file for company representatives

I have been using Joi Whip mousse number 7 for years. I loved it.

However for the last year or so the top of the can always falls off and you cant get any product out. It didnt used to happen so whatever new design you changed to is terrible. I have 2 cans right now that I cant use. I give up!

Im tired of throwing money in the trash with my broken mousse with multiple stages of use. Please fix your design.

Disappointed customer

User's recommendation: Don’t bother

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Laura P Qpl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return

Contains 1 confidential file for company representatives

Burnt head , red itchy, tried to return, they said I could not return because it was open. That is ridiculous , I went way out of my way to return this product.

Loss:
$9

Preferred solution: Full refund

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Anonymous
map-marker Riverside, California

Want to find out how to get a level finder

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I wasnt pissed. I was just calling to inquire how I can get a hair color level finder. Wasnt able to get it from Joico but was directed somewhere else

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Adryana Xfq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

A question about a color from Joico

AI Highlights
  • - Used a 6nv and it turned very red.
  • - This is the second time I used the same bottle.
  • - Color is redish/copper.
  • - Please contact Glory White at 716-472-****.

I used a 6nv it turned out very red. This is the second time I used the same bottle.

I am wondering if there was a mistake in packaging the color is very redish/copper. Will somebody contact me.

My name is Glory White. My cell number is area code 716-472-**** thank you.

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Adryana Xfq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have a problem with the color.

Can a representative please call me Im not real good with online I prefer to speak with somebody. Area code 716-472-**** thank you

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Tristan M Aca

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

I have never authorized a transaction through joicoo. You had charged me $25.99 and i need it refunded asap.

As you took away part of my bill money. Thanks.

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Anonymous
map-marker East Saint Louis, Illinois

Refund

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Cant seem to get ahold of this company. They charged my card $25.99 with out my authorization. I've never even been on this website let alone order hair products from them.

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Anonymous
map-marker Toronto, Ontario

Question that I sent via Instagram - no response!

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AI Highlights
  • - Accidentally purchased a large Colour Endure Violet conditioner.
  • - Hair is red with blonde highlights; user is 65 and gray; asks if it can be used.

I accidentally purchased a huge bottle of your colour endure Violet conditioner - I get my hair coloured (red) & highlighted (blonde) as I am 65 - I am a natural redhead but do to my age, I am gray. Can I use this bottle of conditioner on my hair? Thank you.

User's recommendation: Nobody monitors Instagram feedback & questions on 2022?!

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