Got tricked by salesman

I went to test drive a Crosstrek and was told that I had to give a copy of my driver's license. I figured they were concerned that I might steal the car or something and that they were protecting themselves. Then the salesman brings the car around for me and gets in the passenger seat. I didn't stop to think about the license request at that time. I told him that I wasn't ready to buy yet and that I was still comparing cars brands. I told him that I was next going to test drive a Mazda, et. When I left the dealership and was asked for a phone number, I told him that I don't give out my private number at this stage of my search for a car and that we had suffered from identity theft. I gave him my email address only. Some days later my wife discovered that he or the dealership had unlawfully run a credit report on me without my written or spoken permission. Never did I suggest that I was going to finance, let alone buy that car. Now they have my unlisted phone numbers, my address and the last four digits of my social, as well as my license number. The Fed. Trade Commission clearly states that they need my written consent, or at the very least my 'implied consent', which is defined as the implication that I was going to purchase that car or otherwise bargain for such car. Never, at any time did I make an offer for said car. I was very explicit that I was still comparing different brands. Needless to say, if I do buy a Subaru, which by the way is an excellent car, it will not be from a dealer I cannot trust, AKA Johnston's. Car shoppers beware, they seldom if ever, tell you they will run a credit report (not just a credit score), thereby getting much of your personal information. Remember folks, salesmen, no matter how sincere or innocuous they made appear, are NOT your friend.
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ID
#1181441 Review #1181441 is a subjective opinion of poster.
Location
Middletown, New York
Reason of review
tricked

Johnstons Subaru - Customer Care Review from Red Hook, New York

Terrible dealer. Our family has owned 4 Subarus in the household in the past 6-7 years and trusts the cars so we're forced to see the dealerships. When my father went to take a tour of a used 2014 Wrx, you wouldn't believe how bad Johnston's was or how difficult to deal with they can be. First he makes an appointment for 6:30 pm where I know that may be late, but they had all day to see this appointment online and get the car ready, but it is what it is and when he showed up it was not only not out front or in the main lot ready, it is 4 cars deep behind the building where the dealer told him they could not retrieve it tonite to test drive, even though he made the appointment. This was all besides the plenty of times we have been by to notice that you have to drag an associate out of their chair to get their attention because they're always "too busy" or inside without a customer.(This is for the SALES STAFF, the SERVICE AND RECEPTION IS AND HAS BEEN GREAT) Now onto the car itself... He went to check out the used 14 Wrx to upgrade from an 09 wrx and as he is finally going over the car (on paper)with a sales associate, he looks over the carfax and thinks the car is perfect. With the carfax and no problems, the car should be fine... But no as the dealer and my father start to look over the service records he notices MAJOR records that the sales associate did not see and had never known of, at least seemingly to my father's knowledge, that it says the transmission on the car had been replaced but it was not stated on the carfax. This was brought up as a question and the dealer seemed very questionable until he asked their mechanic who undoubtedly assured him it had a brand new transmission. This was also a note on the service record right before it states the car had a running problem where it could not be put into 5th gear and then no issues or problems were address or fixed according to any of the records. This was also along with various notes such as missing turbo heat shield, missing wires etc. The car is a sports car so small discrepancies are understandable, but none of these are. Then to make matters worse the associate and my father start to go over numbers for a trade in on his vehicle which he has every single record from a Subaru dealer since he bought the car and all the regular maintenance done on a commuter only car in great condition besides scratches to the interior of the trunk and was offered $2000 less than the Kelly Blue Book value for a "good" trade in and $1500 less than what was offered at Bill Kolb Jr Subaru the night before. Even worse.... They started to talk about how the car would be to buy outright in which my father had known the price monthly before coming so he couldn't be swindled or tricked, and the number was $80 a month higher by the associate and my father knew he was wrong. He questioned him until the associate checked his numbers with another associated or whoever it was to confirm my father's numbers were right. So please do not come here, they will first ignore you, then try to trick you, then tell you you're wrong and tell you what you have is worthless! I don't want to be contacted by them they do not know what they are doing and they cannot help me until they hire new sales associates.
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ID
#936451 Review #936451 is a subjective opinion of poster.
Location
Red Hook, New York
Reason of review
Poor customer service

The worst customer service

My experience with Johnstons Subaru was by far the most unprofessional experience I've had with a dealership. On multiple different accounts I received poor customer service. The first account when I called to make my service appointment, but no one in service was available. I called maybe 4 times and still no one in service was available. I didn't want to leave a message, I needed to speak with someone because oil was leaking from my car after just having my oil change done. After finally getting through to someone and being told to come back in I decided I might have a look at a few cars, since mine seemed to always have issues with it. Perhaps it was time for a new car. Upon entering the showroom it smelled of some sort of fast food and there were no sales men ready to greet me, the receptionist had to hunt one down, then when she finally did find one they said they were busy but there was not one other customer in the showroom. The receptionist then brought me to a screen where I was able to browse. No doubt a way to pacify customers when sales men turn away sales. She told me someone would be able to help me shortly. As I browsed I could see the receptionist walk over to what appeared to be the sales manager, who simply stayed at his desk asking another employee in a loud voice and swearing, "Where the bleep is everyone." To be honest I found it odd that he didn't get up from his desk, he just sat eating what appeared to be what I smelled. "Just tell her someone will be over to help her in a minute," he stated curtly. At that point I thanked the receptionist for her help and walked back down to service. When Feders switched to Johnstons I was hoping for better quality customer service, but to be honest its the same dealership with a different name.
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ID
#567057 Review #567057 is a subjective opinion of poster.
Location
Middletown, New York
Cons
  • Anything about their service
Reason of review
Poor customer service

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