Worst customer service and car repair ever

I recently purchased a car from this dealership and lets just say, they are the worst. Sorry salesman who disnt know anything about cars and serviceman in the same category. I should have went with Johnson lexus in Durham as everyone advised me too. I wouldnt recommend for anyone to buy a car from this place. Go where your business is appreciated.

User's recommendation: Go elsewhere.

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ID
#2284971 Review #2284971 is a subjective opinion of poster.

Johnson Lexus Of Raleigh Car Repair Review from Dunn, North Carolina

Raleigh Johnson Lexus **** horrible service workmanship. Failed to properly align ***i don't think they even aligned rear end*** of my cat twice in 6 months--6006 miles 1st pair of rear tires and replacements got only 6876 miles BEFORE car hydroplaned and crashed into median guardrail. Dealership was NON-responsive. I drive 300 miles to another dealership, filed complaint and Lexus Corp. replaced tires...Raleigh Johnson Lexus has: 1. Service techs who are careless; 2. Service consultant(s) who do not know cars. (Females --sorry, I'm a female but she was hired because she's pretty ** and no, I'm not jealous because I'm pretty too**; 3. Slack upper management who ignored me. Well Charleston Lexus replaced my tires and aligned my rear end and gave me a loaner car until this was resolved -- partially resolved because I'm hiring attorney to litigate against their self-serving business.
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ID
#889512 Review #889512 is a subjective opinion of poster.
Location
Dunn, North Carolina
Service
Johnson Lexus Of Raleigh Car Repair
Reason of review
Bad quality

About

Johnson Lexus of Raleigh Terms of Service
The Johnson Lexus of Raleigh Web Site is comprised of various Web pages operated by Johnson Lexus of Raleigh. The Johnson Lexus of Raleigh Web Site is offered to The Customer conditioned on The Client's acceptance without modification of the terms, conditions, and notices contained herein. The User's use of the Johnson Lexus of Raleigh Web Site constitutes The Client's agreement to all such terms, conditions, and notices. Johnson Lexus of Raleigh reserves the right to change the terms, conditions, and notices under which the Johnson Lexus of Raleigh Web Site is offered, including but not limited to the charges associated with the use of the Johnson Lexus of Raleigh Web Site. The Johnson Lexus of Raleigh Web Site may contain links to other Web Sites ("Linked Sites"). The Linked Sites are not under the control of Johnson Lexus of Raleigh and Johnson Lexus of Raleigh is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site.
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Car Repair

Summary

Johnson Lexus of Raleigh is a car dealership which specializes in Lexus models. Its headquarters is based in Raleigh, North Carolina, USA. The dealer offers both new and pre-owned vehicles. Customers can purchase LS, GS, IS, RC, and RX models. The financial department helps to fill out online application and get a car loan. There is an online tool to calculate prices, down payments, and estimated monthly payments on the company website. Johnson Lexus of Raleigh provides prepaid maintenance plan, vehicle service agreement, excess wear, and wheel protection plan. Genuine OEM parts and accessories for all Lexus models can be ordered online.

Johnson Lexus of Raleigh reviews and complaints

Johnson Lexus of Raleigh is ranked 418 out of 4362 in Dealers category

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