Anonymous
map-marker Phoenix, Arizona

Actuator fails after 3 months

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My actuator fail to work properly after 3 months. I have emailed the owner several times that wanted to return this to him to look at it. I only got radio silence. Before you spend your money on this be prepared not to have any customer service. I'm out $300.00.
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Tom Wvk

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Verified Reviewer
| map-marker Washington, District Of Columbia

Johnny Bucket May Work Well But Assembly Is Not Easy

For those of you that don't know, there is a company called Johnny Products and they make electric hydraulic dump buckets for most lawn & garden tractors. Sounds good!

Carries 200lbs, lifts off the ground 12-14 inches and saves you a lot of shoveling time. Their website testimonials can's say enough positive things about the product. Problem- It is a nightmare to install if you are not a mechanic, the instructions are terrible and the pictures on the instructions are black and white laser or photocopier and you cannot see detail. I don't know who wrote their instruction manuals but the Chinese have better instruction manuals!

I emailed them several times and I get the feeling that they don't give a ***. They make me feel ***. I was *** for buying the product. No wonder America is losing its manufacturing if this company is an example of American manufacturing.

What a freaking waste of my time that I could have been spending with my kids.

They should post real testimonials on their website as well as the rosy ones.

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Loss:
$1500
9 comments
Guest

It’s not simple but it isnt’t too hard either .

Guest

I've notice the lack of business sense while reading the 1985 website, I ordered a 2"receiver adapter for sleeve hitch 3 days ago paid with PayPal and still have gotten a confirmation that they even received the order, just have the PayPal information. I will give 2 more business days before I contact PayPal. Won't do business with Johnny Products again, keep in mind the was my experience !

Guest
reply icon Replying to comment of Guest-1758789

I wish to retract my review of Johnny Products, Johnny reach out to me after hours to set things right and sent all the shipping information the following morning , it's also obvious after a little research that this business must be very small if not one a one man operation. I think most people including myself are caught in this Amazon way of ordering things and getting it at lightning speed. I'll cut him some slack and I like the fact that it's made in the USA.

Guest

I found the Johnny Bucket well designed and easy to install. Been using mine for years with great results.

It may depend on the garden tractor model you are trying to install it on.

They are all very different. Mine was a Craftsman GT (Sears).

Guest

I have been trying to contact Johnny Bucket using their email as they suggest on their website about ordering a JBjr for my tractor. Have been waiting a week - tried calling but only a voice message saying do not leave messages.

If their support is no better than this once you buy the product, it would be a problem. Looks like a nice product but customer service is very lacking.

Guest
reply icon Replying to comment of Guest-1280693

I sent an email to Johnny Products regarding a technical question of a JB jr. mounting on my Cub Cadet and promptly received the information I needed.

Sergio Nnv
reply icon Replying to comment of Guest-1685862

Have one on jdx320 and jd345 works great after about 2 months I ordered the joy stick control for them now that is hard to wire up but it works great had them for bout 5 or 6 years

Guest

I'm installing one right now, and I'm surprised how easy it has been to install. I'm not a mechanic either, and tend to mostly swear during installations because I have to uninstall something that I didn't install correctly.

I have only backed out 1 bolt so far. The directions are clear. The pictures are good enough.

I use a magnifying glass when I have to verify something. Can't wait to put it to work on an a JD x500.

Guest

This is not a very useful review. Anyone who has see this product in pictures should know that the requirements for assembly are not that significant.

It is a mechanical device, and as such someone who has little or no mechanical ability should avoid this kind of project. The only part of the assembly that looks remotely challenging is the wiring, and even this is not much. Having said this, it is clear to see from the manufacturers website that the owner (Johnny) does not put up with what he considers to be *** questions (read his comments about please do not call to ask .....).

Johnny products should consider refocusing itself on being a customer driven business and lose the attitude about not wanting questions they consider to be unthoughtful. My 2 cents

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