Kitchen remodel

John Webb Construction remodeled our kitchen from Mar.1, to June 7 2017. I have nothing to gain personally nor financially from this review, and do so only to share our story with anyone looking to hire this contractor. On a scale of 1-10, from worst to best, I would rate the finished product as a 6-7, and our experiences with this business as a 1. They were over budget and weeks beyond schedule completion. We caught numerous errors in billing that were meant for the other jobs they were doing. We were told the day of signing the contract, by John, that it would take 2 months, thereby setting highly inaccurate expectations with us. Their communications, when not prompted by us, were nearly non-existent. Due to this, when asked in a civil and respectful manner for information on the project, this led to confrontations described below. Their project manager was beyond exasperating. The schedules and information we received from him were inaccurate more than half of the time. When we asked about these, he became evasive, contradictory and/or defensive. Most serious was John’s unprofessional, verbally abusive and intimidating behavior. On two occasions, unprovoked, seemingly routine discussions escalated with him yelling and screaming at me, & intimidating my wife in our own home. I have never in my entire life dealt with a businessman that chose to respond to questions and request with such offensive & unprofessional behavior. We basically put up with this to get the project completed, but it took a toll on both of us. Their carpentry skills were adequate, not superior. Their attention to detail, not good during the early phases of the project, became non-existent towards the end. John also made unilateral decisions on design & materials that we did not want, failing to integrate features we had asked for pre-job. They did not include these in the details of the contract, nor was this caught by us, but once constructed/implemented, they were too difficult/costly/timely to reverse; another example of a lack of attention to detail and a disregard for the wishes of their customer. Lastly, their big concern at the end of the project, after all that had happened, was to photograph the kitchen. We never agreed to this in the contract, nor gave permission to them when they requested, yet they sent a photographer to the house to do so, exhibiting more bullying and disrespectful behavior, I could go on with many of the painful details, but will only say that this was, possibly, the worst experience we’ve ever had with anyone we’ve purchased something from… contractor or otherwise. Working with John and his project manager were painfully difficult. I would not recommend this firm.
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ID
#1059583 Review #1059583 is a subjective opinion of poster.
Service
John Webb Construction And Design Kitchen Remodeling
Reason of review
Poor customer service
New Reviewer

John Webb Construction and Design

We love the work John Webb Construction and Design did for us. All of the workers did a fine job and worked their tushes off. We will be happy to be referrals for you . I will definitely call 503 939 **** next time I need home remodeling! We are delighted with the way they prepared the house, masked off the areas not being painted and with the daily cleanup.I appreciate the promptness and quality of the work and will certainly recommend you! They are a full service general contracting firm. They specialize in Kitchen and bathroom remodeling. Just the best
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ID
#308708 Review #308708 is a subjective opinion of poster.
Location
Sofia, Sofiya

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