Stephen R Wxg

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Verified Reviewer
| map-marker Santa Monica, California

Playing music in the Santa Monica, Ca. Club that has racists language with the words *** and ***

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When I complained about this to the club manager Veronica she told me I could cancel my membership if I did not like it and walked away. Is this how your customer service works.

This is my last complaint I am going to reach out to the California Department that governs your business and get a lawyer involved and sue you if this does not change I don't need to listen to racist music while I am working out in a public Gym. Stephen Ross

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Pros:
  • Nice gym
Cons:
  • Bad customer service

Preferred solution: Apology

User's recommendation: Make a complaint if this continues to happen at this establishment

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