John Miles Chevrolet Buick GMC
John Miles Chevrolet Buick GMC Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
John Miles Chevrolet Buick GMC reviews show a 1.5 star rating from 2 reviews with consumers mostly dissatisfied and a 100% unfavorable distribution; recent recommendations warn against using this dealer and note issues with discounts and special offers.
Key Takeaways for Future Customers
- Expect poor communication from the service department and prepare for long hold times when checking status.
- Plan for possible long waits for repairs and repeated parts errors before return visits.
Negative Feedback / Risk Areas
- Repeated customer complaints cite excessive wait times and wrong parts causing multiple visits.
- Poor phone responsiveness and staff not returning calls leave customers on hold or uninformed.
- Reports of high price levels and unresolved oil change or repair billing issues.
Positive Feedback
Customers noted friendly staff despite service and communication problems.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
John Miles Chevrolet Buick GMC reviews show a 1.5 star rating from 2 reviews with consumers mostly dissatisfied and a 100% unfavorable distribution; recent recommendations warn against using this dealer and note issues with discounts and special offers.
Key Takeaways for Future Customers
- Expect poor communication from the service department and prepare for long hold times when checking status.
- Plan for possible long waits for repairs and repeated parts errors before return visits.
Negative Feedback / Risk Areas
- Repeated customer complaints cite excessive wait times and wrong parts causing multiple visits.
- Poor phone responsiveness and staff not returning calls leave customers on hold or uninformed.
- Reports of high price levels and unresolved oil change or repair billing issues.
Positive Feedback
Customers noted friendly staff despite service and communication problems.
Media from reviews
Stockbridge, Georgia
Share my experience
- - Staff were friendly but gave inaccurate info.
- - Wait time over 10 hours; parts were wrong.
- - Third attempt to fix; right parts unavailable.
The absolute worst car service I have ever experienced. Friendly staff but all of them lie to pleased me while I was waiting for a minor repair.
I sat waiting for my vehicle to be serviced for over 10 hours. I stated in the very beginning, I would wait for the vehicle. This was my 3rd time trying to get it fixed. They kept ordering the wrong parts.
So after finally having the parts I was willing to wait. I thought it could take up to 4 plus hours, but not all day. Anyway, when I finally checked, they advised me they didn't have the right parts.
Mad as *** but I politely let them know I was disappointed and then waited another hour for them to bring my vehicle. Terrible experience that no car owner should have.
Preferred solution: Apology
User's recommendation: Never under any circumstances take your vehicle there under the current management.
Horrible service dept no communication at all you have to call constantly to get status on your vehicle and if any one answers the phone you’re put on a long hold and have to call back
- - Took car in Sunday for recall and check engine light.
- - Recall tech back Tue, clamp due by Fri, calls on hold, Sandra Boles didn't answer.
Took car in on Sunday night for recall and check engine light was told wed that guy that does recall work wont be back til next Tuesday but spoke with a sandra boles on Monday and stated that they were waiting on a clamp and should be in by fri am
Called all day fri and was put on hold several more times sandra boles never answered my calls while on hold
I will be at shop sat morning to pick my vehicle up and take it to another dealership
Preferred solution: Apology
User's recommendation: Read the reviews DONT GO HERE
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHad an oil change on the 27th of July and there was no oil in my car on the 4th of August
- - Oil change; paid $86.22 to replace a striped plug.
- - Aug 5: they said nothing could be done unless the car was left for 8 days; no loaners due to COVID.
Took my car into the dealer on the 27th of July for an oil change. They told me the plug had been striped, so I paid for them to replace it.
The total was 86.22. I returned to the dealer on the 5th of August and was told they could do nothing unless I leave the car for 8 days and they don't
have cars to loan because of covvid.
- Friendly on 1st visit
Preferred solution: Fixed the problem on my car within a day. Covid is not an excuse for bad customer service and workmanship. Also, I want proof that the plug I paid for, was actually replaced for the one the worker said was striped.
User's recommendation: Don't go to this dealer for any services . I wish I had read the reviews before I went
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