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The absolute worst car service I have ever experienced. Friendly staff but all of them lie to pleased me while I was waiting for a minor repair. I sat waiting for my vehicle to be serviced for over 10 hours. I stated in the very beginning, I would wait for the vehicle....
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#3734549 Review #3734549 is a subjective opinion of poster.
Location
Stockbridge, Georgia
Preferred solution
Apology
New Reviewer

Horrible service dept no communication at all you have to call constantly to get status on your vehicle and if any one answers the phone you’re put on a long hold and have to call back

1.0
Took car in on Sunday night for recall and check engine light was told wed that guy that does recall work wont be back til next Tuesday but spoke with a sandra boles on Monday and stated that they were waiting on a clamp and should be in by fri am Called all day fri and was put on hold several more times sandra boles never answered my calls while on hold I will be at shop sat morning to pick my vehicle up and take it to another dealership

User's recommendation: Read the reviews DONT GO HERE.

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#3658678 Review #3658678 is a subjective opinion of poster.
Location
Conyers, Georgia
Preferred solution
Apology

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Verified Reviewer New Reviewer

Had an oil change on the 27th of July and there was no oil in my car on the 4th of August

2.0
John Miles Chevrolet Buick GMC - Had an oil change on the 27th of July and there was no oil in my car on the 4th of August
Took my car into the dealer on the 27th of July for an oil change. They told me the plug had been striped, so I paid for them to replace it. The total was 86.22. I returned to the dealer on the 5th of August and was told they could do nothing unless I leave the car for 8 days and they don't have cars to loan because of covvid.

User's recommendation: Don't go to this dealer for any services . I wish I had read the reviews before I went.

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#2750255 Review #2750255 is a subjective opinion of poster.
Pros
  • Friendly on 1st visit
Loss
$100
Preferred solution
Fixed the problem on my car within a day. Covid is not an excuse for bad customer service and workmanship. Also, I want proof that the plug I paid for, was actually replaced for the one the worker said was striped.

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