Stephen R Vgu

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Verified Reviewer
| map-marker Cambridge, England

Appalling customer service

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Purchased TV 14 December 2023, broke and reported 5 Feb 2024. Customer service appalling, been told by engineer it will be at least a week be for they can aquire parts. Been on hold and talking to customer service for 1hr 32mins. No resulution, refused to ring me back, I have been a John Lewis customer for over 10 years now but sorry never again.
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Loss:
$200
Pros:
  • There are no pros
Cons:
  • Appalling customer care

Preferred solution: Replacemant

User's recommendation: Shop elsewhere

LUCY S Fdf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ashburn, Virginia

Response due to Pissed Customer

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I had sent a complaint to John Lewis due to my dreadful experience when returning an item . I had no response or acknowledgment for 8 weeks . Once I put it on this app I had a response within 2 weeks . John Lewis customer services have now responded to my complaint . I only wanted to voice what had happened , and I am very happy that I have now received an acknowledgment . Thank you Pissed Customer for your help .
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User's recommendation: Complain if you believe you are right .

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