John Kennedy Ford - Truck Review from Brooklyn, New York

Not good business. Need a STC fitting replacement on my 6.0..called was told to bring truck in Tuesday morning. Great. . Truck sat outside all day and night. But was originally told it was in the shop..so Wednesday I drive by truck still sitting in same spot. .so I stop in..now I'm told probably won't happen till Thursday. Not even a definite answer. Meantime I'm loosing money cause I need the truck for cutting grass...4th of July weekend. And I'm getting the run around. I could have had it done and back by a nother shop..what was the sense of making an appointment...very poor customer service. .not a happy camper
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ID
#659134 Review #659134 is a subjective opinion of poster.
Location
Brooklyn, New York
Reason of review
Poor customer service
New Reviewer

AC Repair Rip Off at John Kennedy Ford

I wanted to leave this info in case anyone else ever experiences the same, and is lucky enough to find this here. I am leaving out the voluminous details. My car AC needed repair. John Kennedy Ford in Conshohocken, PA replaced the entire system one piece at a time, costing nearly $4,000. JKF did not call me back after the problem was described to their "feedback girl". I wrote to Ford in Dearborn also, but only after dealing with the PA Attorney Generals office, did Kennedy Ford offer a $500 refund. I took it as there was no other amicable solution and it would have been so difficult to prove JKF acted intentionally or negligently. But I absolutely believe they did. So if the same happens to you: a one-piece-at-a-time "we found the leak", but "Oh there's another leak", you'll know you're being had.
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ID
#451764 Review #451764 is a subjective opinion of poster.
Location
Conshohocken, Pennsylvania
Loss
$3500

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Summary

John Kennedy Ford is an auto dealership which serves Philadelphia, PA area through its eight locations. John Kennedy Ford sells new as well as pre-owned vehicles. It also offers part and accessories, which can be ordered online. The company also provides service and financial options. Clients can apply for financial help via the site of the company. John Kennedy Ford has been on the market since 1955. It is a family business which was started by John Kennedy and is currently operated by his sons, Michael and Kurt Kennedy.

John Kennedy Ford reviews and complaints

John Kennedy Ford is ranked 1483 out of 4363 in Dealers category

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