New Reviewer

Used Cars

*** Buyer Beware *** I bought a 2016 Ford Edge here and everything was good till after the sale. During the test drive the Sync 3 was freezing up and my salesmen said it just needed an update and they would have that done but it had to go to a Ford dealer. I bought the car and a few weeks later I finally got an appointment with a Ford dealer. They did a diagnostic on it to find out that the Ram was damaged by someone who tried to do an update not by a ford dealer. The Ford dealer called me to tell me it was going to cost $1500.00 to fix and that John Elway Chevrolet was only going to cover the diagnostic $180.00. I called John Elway and I was ignored by the sales department and the service department after calling numerous times I gave in and went to John Elway to find out why. I get there to have my salesmen open the door for me so I asked what was going on and he had me take a seat and wait for the sales manager. The sales manager only wanted to find a ways to get out of paying for any of the repair instead of helping me. After disputing for an hour he decided to cover half. So before my first car payment I had to pay almost $800 for a repair on a car that they sold me. I personally would avoid John Elway Chevrolet at all cost.
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1 comment
#1758128

You were lucky to get anything. It is an As-is sell. If it was under warranty then it should of been bought then taken to the dealer for the update.

ID
#1673064 Review #1673064 is a subjective opinion of poster.
Location
Southwest Arapahoe, Colorado
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Great service with your chev. dealership managers

Update by user Aug 06, 2019

From: Eric Fears To: John Elway Date: Aug.6, 2019

Original review posted by user Aug 06, 2019
I was looking for a new Camaro for my son. I went to several chevrolet. dealerships before I went to John Elway dealership. When I walked in, I received a warm welcome and there was just a positive atmosphere about this dealership. Henry Clark was my salesman and did a good job. On that day I also met Joshua Betancourt that was the manager. I explain to Joshua that Stevinson Chevrolet has a Camaro that I was interested in but it was a little over my budget. Joshua assured me that I was at the right dealership and he would do his best to make me happy. I really didn't come to your dealership to buy a car on that day but Joshua with his great personality made me want to get the car no matter what from John Elway Chevrolet. Its people like Joshua that makes a difference and you should be proud to have a person like him working for your dealership. He will be the reason I would purchase another vehicle from your dealership. Several days later when I looked in my trunk I discovered that I was missing the air inflator kit. I went back to the dealership and asked for Joshua and he wasn't there but another Manager asked if he could help me and his name was Jason Somers. Jason was just as nice and helpful as Joshua . Jason provided me with the kit in no time. Both gentlemen are great guys and should be recognized in some form or fashion. Just to let you know I almost never write reviews but the experiences dealing with Joshua and Jason are second to none.
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ID
#1615107 Review #1615107 is a subjective opinion of poster.
Location
Commerce City, Colorado
Pros
  • Great people working
Cons
  • Not enough accessories
Reason of review
Good customer service

Seller service

We were broke down 1 hr from John elway Chevrolet in englewood co the had the only part in the area we asked if the would bring us the part I offered to pay them the parts operation manager doubled check the part to make Sure we were getting the right part. He would not take any money to deliver and got the right part out asap the man they sent was super nice stayed until I got part installed. What great people I would tell anyone in the area to go there The up and beyond what any other dealer would have done. Thanks for all the help from John elway Chevrolet
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ID
#1146847 Review #1146847 is a subjective opinion of poster.
Location
Englewood, Colorado
Reason of review
Good customer service

I went in for the buy three get one free

I took my 2013 Chevy in four my third oil change. I a dodge caliber that I traded in to get the Chevy. It was agreed upon since I hadalready paid for one oil change, I would buy two more and get one free.This is in Greeley Colorado. I went to tell the lady I pay forty dollars she said I had to pay one hundred andtwenty dollars for that deal. They looked up the records saw where I did pay forty dollars and said I was bringing in coupons which was not true.I asked to speak to the manager but a guy in his office told him my story and his mind was already made up. I will never go to them again frocks.
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ID
#709785 Review #709785 is a subjective opinion of poster.
Location
Doylestown, Pennsylvania
Reason of review
Problems with payment
New Reviewer

Resolved: Incorrectly fitted and crushed Oil filter