John Elway Chevrolet Reviews

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Used Cars

*** Buyer Beware *** I bought a 2016 Ford Edge here and everything was good till after the sale. During the test drive the Sync 3 was freezing up and my salesmen said it just needed an update and they would have that done but it had to go to a Ford dealer. I bought the car and a few weeks later I finally got an appointment with a Ford dealer. They did a diagnostic on it to find out that the Ram was damaged by someone who tried to do an update not by a ford dealer. The Ford dealer called me to tell me it was going to cost $1500.00 to fix and that John Elway Chevrolet was only going to cover the diagnostic $180.00. I called John Elway and I was ignored by the sales department and the service department after calling numerous times I gave in and went to John Elway to find out why. I get there to have my salesmen open the door for me so I asked what was going on and he had me take a seat and wait for the sales manager. The sales manager only wanted to find a ways to get out of paying for any of the repair instead of helping me. After disputing for an hour he decided to cover half. So before my first car payment I had to pay almost $800 for a repair on a car that they sold me. I personally would avoid John Elway Chevrolet at all cost.
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1 comment
#1758128

You were lucky to get anything. It is an As-is sell. If it was under warranty then it should of been bought then taken to the dealer for the update.

ID
#1673064 Review #1673064 is a subjective opinion of poster.
Location
Southwest Arapahoe, Colorado
Service
John Elway Chevrolet Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Great service with your chev. dealership managers

Update by user Aug 06, 2019

From: Eric Fears To: John Elway Date: Aug.6, 2019

Original review posted by user Aug 06, 2019
I was looking for a new Camaro for my son. I went to several chevrolet. dealerships before I went to John Elway dealership. When I walked in, I received a warm welcome and there was just a positive atmosphere about this dealership. Henry Clark was my salesman and did a good job. On that day I also met Joshua Betancourt that was the manager. I explain to Joshua that Stevinson Chevrolet has a Camaro that I was interested in but it was a little over my budget. Joshua assured me that I was at the right dealership and he would do his best to make me happy. I really didn't come to your dealership to buy a car on that day but Joshua with his great personality made me want to get the car no matter what from John Elway Chevrolet. Its people like Joshua that makes a difference and you should be proud to have a person like him working for your dealership. He will be the reason I would purchase another vehicle from your dealership. Several days later when I looked in my trunk I discovered that I was missing the air inflator kit. I went back to the dealership and asked for Joshua and he wasn't there but another Manager asked if he could help me and his name was Jason Somers. Jason was just as nice and helpful as Joshua . Jason provided me with the kit in no time. Both gentlemen are great guys and should be recognized in some form or fashion. Just to let you know I almost never write reviews but the experiences dealing with Joshua and Jason are second to none.
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ID
#1615107 Review #1615107 is a subjective opinion of poster.
Location
Commerce City, Colorado
Pros
  • Great people working
Cons
  • Not enough accessories
Reason of review
Good customer service

Seller service

We were broke down 1 hr from John elway Chevrolet in englewood co the had the only part in the area we asked if the would bring us the part I offered to pay them the parts operation manager doubled check the part to make Sure we were getting the right part. He would not take any money to deliver and got the right part out asap the man they sent was super nice stayed until I got part installed. What great people I would tell anyone in the area to go there The up and beyond what any other dealer would have done. Thanks for all the help from John elway Chevrolet
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ID
#1146847 Review #1146847 is a subjective opinion of poster.
Location
Englewood, Colorado
Service
John Elway Chevrolet Customer Care
Reason of review
Good customer service

I went in for the buy three get one free

I took my 2013 Chevy in four my third oil change. I a dodge caliber that I traded in to get the Chevy. It was agreed upon since I hadalready paid for one oil change, I would buy two more and get one free.This is in Greeley Colorado. I went to tell the lady I pay forty dollars she said I had to pay one hundred andtwenty dollars for that deal. They looked up the records saw where I did pay forty dollars and said I was bringing in coupons which was not true.I asked to speak to the manager but a guy in his office told him my story and his mind was already made up. I will never go to them again frocks.
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ID
#709785 Review #709785 is a subjective opinion of poster.
Location
Doylestown, Pennsylvania
Reason of review
Problems with payment
New Reviewer

Resolved: Incorrectly fitted and crushed Oil filter

John Elway Chevrolet - Incorrectly fitted and crushed Oil filter
John Elway Chevrolet - Incorrectly fitted and crushed Oil filter
Update by user Feb 17, 2015

John Elway Chevrolet has written a letter indicating that if my car suffers and engine problem during its Hyundai warranty period and Hyundai does not cover. John Elway Chevrolet will cover the engine at their expense.

I in turn must have all my oils changes performed at an authorized Hyundai dealer.

I must also indicate my satisfaction on this and other review sites.

Original review posted by user Feb 10, 2015
"Incorrectly installed and crushed oil filter" John Elway Chevrolet Service performed a pre delivery oil and filter change November 2014. I had my next oil and filter change Jan 29th 2015 at a Hyundai dealer they brought me the crushed half of the centre hole was blocked. The Hyundai dealer indicated on my Invoice that the oil flow was not at normal levels, I sent photographs and the Invoice to Chris Cleavenger Jan 29th.I phone Chris on the 30th Jan to see his thoughts, he asked if he could contact me Feb 2nd as he must speak with the GM Josh Letsis.I waited for a phone call none came so I phoned Chris ,he asked if he can phone me Feb 3rd no call happened. I phoned him Feb 6th I spoke with Chris and Josh. They asked if they could phone me Feb 7th which they did but needed to speak with someone else so can they phone me Feb 9th. I have a Hyundai warranty on the car, I asked that John Elway Chevrolet Service provide a letter stating that if I had an engine problem related to the crushed Oil filter that John Elway Service would pay for the repair ( I of course would guarantee that all my Services would be done on time at my cost at a Hyundai Dealer). John Elway Chevrolet told me that they would not do this. But they would buy my car back and they would keep the dealer fees and sales tax etc. I don't believe I should lose money, I never asked for money from John Elway Chevrolet just some assurance that the Incorrect work they had done does not affect the life my engine during the warranty period as Hyundai Dealer has recorded the incorrectly fitted and crushed filter in my records. If I could post photographs and my Invoice on the review I would
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2 comments
#943981

That little dent in the paper will not affect anything. You will be ok

#944892
@PissedConsumer943981

Based on what, as the flow was reduced by half and there was *** through the filter where the dent was ?

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Resolved
ID
#593299 Review #593299 is a subjective opinion of poster.
Location
Englewood, Colorado
Reason of review
Damaged or defective
Preferred solution
John Elway Chevrolet to write a letter that in case my engine suffers damage caused by the Incorrectly fitted and crushed oil filter they would cover the repair costs.I of course would guarrantee that the car was serviced on time at my cost at a Hyundai
New Reviewer

My daughter purchased a new car from John Elway in Denver

My daughter Cynthia purchased a new car from the John Elway in Denver from the manager Chris. She originally purchased a used car from them and it kept breaking down. It was a Chevy Malibu. Finally they replaced it but now are demanding $500 before releasing the date the Malibu was returned to them to Farm Bureau. My auto insurance has been suffering due to these guys. They said they faxed the information regarding the date to the Insurance Company several times but our agent never received it with the date the Malibu was returned to them. This has gone on now for 4 or more months. I ended up having to pay another month of insurance on the car that had already been returned to them. How can they get away with this when my daughter made it clear she had no down payment. My daughter and I both are trying so hard to pay our bills on time and rebuild our credit. This company has John Elway's name on it and yet they have treated my daughter like she' a worthless customer. She returned the car to them earlier this year and we've had nothing but trouble since then. She makes her car payments on time, I am her co-signer. How can they treat folks like this?
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3 comments
#767804

Sounds like you need to pay your bills and figure life out. YOU CANCEL the policy when you turn it in ...

c'mon. We all buy cars and this is not the dealers or insurance companies issue ..

this is your issue and it looks like you are wanting something else for free from them. :roll

#767928
@PissedConsumer767804

Um.. for your information we have tried for months to cancel the policy and they won't until they (farm bureau) get the date the car was returned to them.

Gee you must be God or something to come down on me so hard. And another thing. WE PAY ALL OUR BILLS ON TIME YOU ***. What do you think we want for free?????

We didn't ask for anything for free. They are asking for $500 now just to release the information to Farm Bureau. Sounds like John Elway Dealership wants something for free. Or can you read?

I already mentioned that. We returned a car that didn't work to them. She got another car that does work and she PAYS THE BILL EACH MONTH ON TIME. Can you read????

We don't want anything except to be treated fairly. Sounds like you sit and criticize others without a clue of what's going on. You were such a help just to criticize. *** on a lemon.

Go look down your nose at someone else. :eek

#767931
@PissedConsumer767804

another thing... My oldest was recently murdered after being gang raped.

You are a judgmental negative hateful person who needs to keep your opinions to yourself.

With folks like you around who needs to figure life out when we can just go on here to get judged by folks like you. Oh btw you need to pay your bills on time and stop judging me.

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ID
#468100 Review #468100 is a subjective opinion of poster.
Location
Arvada, Colorado
New Reviewer

OMG!!!!!! LIES

WELL WERE DO I START ,WE FIRST GOT CALLED FROM THE DEALER BECAUSE I FIELD OUT A CREDIT APP, WE WERE PRE APPROVED THEY TOLD ME THEY HAD A BANK THAT SAID THEY WOULD FINACE THE TRUCK WE PICKED OUT OR THE ONE THEY SAID WE ONLY CAN AFFORD ,FIRST THING THEY SAID II ONLY HAVE TO PUT DOWN 1000 THEN 2000 THEN IT WAS 2250 THEN ARE PAYMENT WOULD BE 430 THEN IT WENT UP TO 466 THEN WE SIGNED ALL THE PAPERS AND TOOK THE TRUCK SO EVERYTHING THAT WAS TOLD TO ME WAS A LIE TO GET ME IN THERE ,WHEN ALL PAPER WORK WAS DONE IT WENT TO THE BANK THAY DIDENT CALL UNTIL 3WEEKS LATER AND THEN THEY CALLED ON A FRIDAY AT 4PM AND SAID THEY NEEDED MORE REFERENCES AND TO CALL ON MY HUSBAND WORK THEN THEY WANTED MY PHONE RECORDS SO I WAS WORKING ON THAT IN THE MEAN TIME CORY THE MANAGER FROM JOHN ELWAY CALLED ME AND SAID THAT I WAS ON A TIME LIMIT AND NEED TO GET THAT DONE THAT FRIDAY THEY CALLED ME OR THEY WERE GOING TO PICK THE TRUCK UP I WAS SO UPSET I COULDENT BELEAVE WHAT I HEARD SO THAT MONDAY CAME NO CALL THEN TUESDAY I SENT THEM WHAT THEY NEEDED AND THEN THEY ASKED FOR 6 MORE REFERENCES SINCE MY PHONE RECORDS DIDENT WORK FOR SOME REASON ,THAT WAS ALL DONE ON TUESDAY THEN WEDNESDAY CAME AND THE BANK WAS VERIFIED ALL ARE INFO THAT WEEK THE GIRL I WAS TALKING TO SAY THATS ALL SHE NEEDED I WAS SO RELEAVED EVERYTHING WAS DONE SO I THOUGHT I GOT A CALL TO TODAY JULY 3,2013 FROM CORY AT JOHN ELWAY SAY THE BANK DENIED US .OMG I CANT BELIEVE THIS IS HAPPING TO US WE HAVE HAD THE TRUCK SINCE MAY 23,2013 I AM SO SICK ABOUT THIS CRAZY STRESSFUL HEART BREAKING EXPERIENCE I NEVER EVER BEEN THROUGH SO MUCH STRESS IN MY LIFE THIS IS SO WRONG TO DO TO ANY ONE BAD OR GOOD CREDIT I WILL BE TALKING TO A LAWYER AND EVERY NEWS STATION ABOUT THIS ITS JUST NOT RIGHT AND I WOULD LOVE THE OWNER MR JOHN ELWAY TO KNOW THAT I LOST ALL RESPECT FOR HIS NAME AND AUTO SALE I WAS A FAN OF JOHN ELWAY BUT NOW I AM JUST SICKEN BY THE TREATMENT I GOT AT HIS STORE ON COLORADO BLVD AND I WILL BE WARRING OTHERS NOT TO BUY ANY CAR OR TRUCK FOR JOHN ELWAY BECAUSE YOU WILL BE LIED TO AND YOUR HEART WILL BE CRUSHED ,
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2 comments
#1152326

well maybe if you could spell that would help you in the first place. secondly, it is obvious you have poor credit so saying that you will be talking to a lawyer is nothing but a flat lie making yourself look like a complete pune.

Third, you would be laughed at trying to talk to every tv station as if you are important enough to even have one camera look at you. Nobody wants to listen to your pathetic life unfold. If i worked at John Elway Chevrolet I would've done the same thing to you, because you sound like just one of those kinds of people. The one that complains about the sun being too bright, and the moon isn't big enough for you.

Making a payment is probably something you have never done in your entire life hence why you have sub-sub prime credit. Oh, haha almost forgot, when you mention this situation happening to people with bad or good credit, I want you to know this does not happen to people who have good credit and pays their bills, because the banks know that they will be paid back. Had to vent that, you sound like a cry baby that hasn't figured out the first steps in life and I am guessing your are either in mid to late 30's or early 40's and you are just a complete disaster with everything you do and have absolutely no idea how to properly handle a situation.

instead you make yourself completely known, as mentioning names, to the dealership you expect to get a car from. Well, that is all for now, I hope one day you pay your bills and expect to actually walk away from a dealership with a car instead of going home with nothing except excuses and a complaint on why your life is so ***!

#942283

We're going through the same thing right now. traded in a car, drove off.

Over a month later they called me saying the loan is denied because my husband got laid off, when I asked why the loan wasn't already in place they blamed his company. They want the cat plus negative equity, they have to be *** to think we're that dumb to think we're going to pay them for a car we traded in and they paid on before a loan was in place.

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ID
#425887 Review #425887 is a subjective opinion of poster.
Loss
$2300

High Pressure Sales / Poor Performace / Poor Customer Service

On October 10th 2012 I bought a 2012 Chevrolet 1500 quad cab 4x4 pickup The truck had a dealer added 6” lift and 35x12.50 tires and 20” custom wheels. The dealer also added a programing kit which calibrated the speedometer to match the tire size. I took the truck on a test drive around the local area. I found no problems with it on the short test drive. I offered to buy the truck and negotiated a price for the truck along with my trade in. I took delivery of the new truck and went home. I live just a few miles west of the dealership. For the next few days I drove the truck back and forth to work which is just a few blocks from the dealership. On the weekend I took the truck on a drive to the mountains on I-70 west to go visit my in-laws which live in Silverthorne, CO. As I drove the truck up multiple hills I noticed the truck was shifting very frequently and was laboring as I climbed the hills and would not maintain speed limit. On October 19th 2012 I took the truck back to the dealership with concern about how the truck operated. I spoke with Chris Cleavenger about this problem and offered a solution based on research I found online concerning tire size and correct gear ratio. I told Chris that due to the tire and the factory gear ratio of 3:42 that the correct gear ratio needed was 3:73's at the minimum. I asked if they would correct this problem and Chris said he would have to get with his general manager. I did not get a call back from Chris about this problem and had to make another visit to the dealership to talk with Jimmy Lambert who the the general manager/partner and he told me that they had never had a problems with other trucks they have done this way and would not pay to have new gears installed. I told Jimmy that the truck was not shifting right and that the active fuel management system was also not working correctly due to the oversized tires they installed. Jimmy Lambert offered to install the correct gears at his cost of 2,300.00 dollars. I told him that I should not have to pay for the gears due to the incomplete job they did installing aftermarket options on a brand new vehicle.
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ID
#388028 Review #388028 is a subjective opinion of poster.
Loss
$2000
New Reviewer

John Elway Chevy and Go Toyota

I would avoid the two dealerships above at all costs. My husband and I went into Go Toyota first and the sales man blatantly ignored me. We had pre-approved financing through our bank and they refused to accept our terms. Then when they figured out that we were going to go through another company they started harassing us to come in and sign a so called deal they felt would work. The numbers just didn't add up with them. We went to John Elway's Chevy Dealership last night and the finance manager couldn't understand that we refused to take a car payment that would stretch us too thin. Oh and to top it off the finance manager made the comment that if we agreed to the outrageous monthly payments they were offering us that we would get an autographed John Elway football. Ok, to most of us ladies out there that is DEFINITELY NOT a sale point for me. (No offense to Mr. Elway himself; but who cares about a signed football) My husband asked for the keys to his trade in back and they acted like it was a crime. He knew they had already pushed my limits and didn't want to aggravate the situation anymore. The finance managers at both of these companies are rude and overly pushy. The economy today is rough enough without men like these two. The fact that anyone is attempting to buy any kind of vehicle be it new or used in today's world is risky. People if you see these two dealerships run the opposite direction!
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ID
#278060 Review #278060 is a subjective opinion of poster.
Location
Denver, Colorado

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