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John Allen Body Sculpting - Poor Ethics

On January 30, 2013 I signed up for Personal Training Services with this studio, and pre-paid my membership in the amount of $1540.00 for 4 months of training. At the time, I told the owner I was relocating to another state and I asked if I didn’t use my complete membership by April, could I be refunded the difference, and he assured me that this would not be a problem. At one point, we placed my account on hold for 2 weeks to allow for international travel for business, and because of a series of medical appointments I had. Then at the end of March, I informed the owner that my last day at the gym would be April 12 in order to prepare for my move, and I asked to settle my account then. With the 2 week hold, and leaving in the middle of the month of April, I expected to be reimbursed for 4 weeks of Training that I paid for but would not be taking. When I approached the owner for my refund on my last day, he asked that I stop in the next day, which I reluctantly did. On this day, he indicated he needed to discuss how to process the refund with his daughter because he didn’t know how, and asked if I could come back the following week. However, due to the timeline of my move I was unable to do this and asked to just reverse the charges on my card, and send me my training book to my new address, which you said would be done. It’s now going on 4 months since he agreed to refund my Training Fees and I keep getting the run around via texts or phone calls. So I wrote him and demanded payment, and if it was not received by August 1, 2013, I would have to file a grievance with the Better Business Bureau, which I have done. John Allen's Body Sculpting has a history of poor financial management. I just want what is owed me, $500 in training fees.
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#436305 Review #436305 is a subjective opinion of poster.
Minneapolis, Minnesota

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