Joey Accardi Chrysler Dodge Jeep Ram Reviews
10K CLAIMED LOSSES
2 TOTAL REVIEWS
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I am in the market of trading in a used vehicle for newer but used vehicle. I attempted with online notifications about jeeps in my area. Car Fax bombarded my email with notifications. Joey Acardi dealership came up on Car Fax with some very affordable prices and quality vehicles. There was a Jeep latitude in excellent condition, low mileage, clean. The ONLINE price was $12,200.00, very attractive. When I got to the dealership I was told the actual price was $17K + with my payoff for my BMW. This did not add up. I asked the salesman to get me the numbers for a contract as I gave him a affordable price range for me monthly and left. As soon as I walked out I received a text "I think we can meet your number" great! The deal for them was that in order to meet my number I had to finance with Joey Acardi/ Citi bank, reputable financing, great, 5.5% interest on $15,300.00, $1000. 00 down, pay off on the BMW $2000.00 and get a trade in credit of $2000.00 for the BMW. The deal for me was they were going to beat my finance company (Navy Federal) by .5% over 75 months. This was doable since my credit is in the high 7 hundreds. I could see myself in this vehicle by weeks end, great looking vehicle for a 60 year old Veteran just trying to get back and forth to work. I did have two (2) requests, 1 was for them to at least give me a spare tire for the Jeep since there wasn't one in the vehicle and, well you are a Jeep dealer (I was told I could get one for fifty ($50.00) dollars somewhere else). The other request was to please explain to me how the marketed asking price went from $12,200.00 to $17k, to $15,300.00? I later returned to the dealership after work (late evening) with hopes to advance the deal/paperwork (license, insurance info) I was then introduced to a finance manager who again read to me the numbers they had on paper with a green sharpie, still, nothing itemized or exact fee allocations. I soon left because the numbers were still not adding up, I was tired, and they were closing. I called one more time the next day to get some clarity and assurance that ALL the numbers were valid. The gentleman said to me again all was good and then stated that they have just dropped the price again and attempted to explain their pricing and how there are additional fees in print for online pricing (down in the unseen details) that are not factored into the upfront advertised price. Even after tax, tag, title transfer, maybe a dealer fee. I was left with the question of why there was a three (3) thousand dollar difference from the online asking price. I was at work and could not stay on the call very long but had made an agreement to come in my next off day with proof of insurance (full coverage) and close the deal. 20 minutes later I received a text quote "hello just letting you know that I just sold that vehicle". My lesson here is to become more competent of the online sites and to have someone help me with my future online searches.
Having been a loyal customer of Joey Accardi Chrysler Dealership in Pompano Beach, Florida for 10 years, after purchasing 4 different luxury vehicles, Chrysler 300's from them, I was surprised when my last vehicle turned out to be a lemon. After almost 6 months of driving a defective vehicle; dozens of service appointments; hundreds of stressful hours wasted; complaining to the Service Department, the Service Manager, the General Manager, and Chrysler Customer Service, I was told by their expert technician, for the third time, that my vehicle was in perfect working order when the vehicle exhibited the following defects: 1. The radio would arbitrarily reset my pre-programed stations several times a day. 2. My cell phone would be would be disconnected from the system at least once a day and have to be re-paired with the system. 3. The backup camera worked about 50 percent of the time. 4. The Android Auto program was missing in my vehicle so I could not return text messages verbally except for one word pre-recorded responses. Having paid cash for all of my vehicles and exclusively used the Service Department of the dealership for all maintenance and repairs, I assumed that this defective vehicle would be replaced or repaired. I reported the vehicle to Chrysler Customer Service as a lemon, and they eventually informed me that since their "experts" had deemed the vehicle to be in perfect condition, therefore there was nothing that they could do to help me. Catch 22. After wasting almost 6 months while driving a lemon, I sold the vehicle at a great economic loss due to depreciation. BUYER BEWARE. If you ever purchase a vehicle from Joey Accardi Dealership in Pompano Beach, Florida, or any Chrysler product, expect to be treated poorly, like you were a stranger, even if you were a loyal customer.
- Sales department
- Chrysler customer care
- Service department manager
- General manager
Reason of review
Poor customer service