Joe Rizza Ford of Orland Park

Hi, my name is Antoinette and I would like to make known that I took my vehicle in for service at the above facility and left out with it operating and sounding worse than when I initially brought it in. I advised the service rep at the front desk that I was hearing some clanking up under the vehicle and that I was getting estimates and took it for diagnosis elsewhere and was told the lower arm under the vehicle needed to be fixed.

The Repair Technician advised that my Sway Link Bars, brakes, pads & rotor all needed to be replaced as well as the ABS Tone Rings. He should be wear there was a tooth missing off of only the one tone ring. I told them both that even though the ABS light was on I had been driving it for a while without any noise or serious issue, so I did not want it replaced right at that time. It was already going to cost, to me, a substantial amount of money to have the Sway Link Bars; Brakes, Pads & Rotors repaired ($571).

As I was paying my bill, the Service Rep. said if I hear any noise, don't worry about it. I assumed what he meant is that sometimes when you first put new products on, they have to adjust at the onset and then shall function normally. As soon has I put my foot on the brake before even leaving Joe Rizza parking lot, myself and a car salesman heard a grinding noise as well as the auto still moving.

I brroke again at the neck of the parking lot and main street and again, I heard the grinding & auto moving. I was going to go right back but recalled what the Service Rep said so I went to a shopping mall parking lot to test the brakes. At that point, did not hear the noise. Tuesday, the next day, I backed out of my parking space, proceeded forward and as soon as i put my foot on the brakes, the same thing occured (very noticeable grinding with movement still) but this time when the grinding halted, I pressed on the brakes, it stopped and then I could hear and feel a "plop and the car slightly moved." I was a busy street, near a middle school and the kids were getting out.

The seemingly stopped auto and then the "plop sound with movement in the brake" frightened me, especially in this busy area with the kids; so I turned off and went down a less busy street. I called Service Rep at Joe Rizza, explained the situation and he told me to bring it back and he would have the same person who did the shotty work in the first place, take a look at it. I mentioned and he sensed my discomfort regarding the same person looking at my auto, at which time he stated "they guarantee their work." I told him that I would bring it in Thursday because the forecast for Wednesday was severe thunderstorms and I was very reluctant to drive an auto that did not stop completely. He said he would not be there but the other Service Rep at the desk would be and he knows of our conversation.

Thursday morning, same incidents occurred Thursday with the brakes. I arrived at Joe Rizza Quick Lube/Services around 8:45 am, advised the Rep of the situation and he had the Technician come out. He got behind the wheel and I was on the passenger side. As he was braking, on three (3) separate occasions he and I both heard the "plop and the slight movement of the auto." His response was it seemed to be intermittent; that oftentimes when you do repairs in that area it makes other issues more pronounced!

He then went on to try getting affirmation from me that he told me that with the ABS on and my tone rings cracked, I am going to hear that grinding because the computer is trying to communicate with the ABS! I told him when I brought my auto into them, it was not making and had not been making that disgusting grinding noise and definitely,not still moving. We got back to the facility, the Technician did not take my auto into the garage/repair facility but parked it to the side, which let me know it was already determined my auto was not going to be rapired. The Service Rep, whom I believe is a manager, was outside and I explained to him that I was not in agreement with what the Technician said and I would like my auto fixed (the brakes taken care of).

I expressed how I paid them a lot of money and now the brakes are making grinding noises, etc. He asked the tech did he hear what I was talking about and the tech said "only once." I stayed there for at least 20 minutes, expressing my concerns and discomfort and pleading with them to fix my auto. He told me "when I brought my car in, it had to be already sounding and reacting like that and he guarantees it because from his viewpoint, the ABS was on and the Technician told him I him both of the tone rings were cracked. I asked him how would you know that?

First, because he did not drive the auto at all. His reply stated quite arrogantly was "because I'm a certified technician." I responded...and told him this is my auto, I drive it and it never sounded the way it does now. He offered for me to pay some more money in order to rectify the situation and I told him no, why would I give you more money and you guys did this in the first place?

I am so hurt, tired and disgusted because I put my trust in my auto being repaired properly (especially for the amount of money the repair facilities charge), only to get ripped off. I paid $571 and some change and my auto is worse off now then it was before I even let these improperly trained people (behind the desk and in the garage) (not professional technicians) work on my auto.