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To warn other people

Less than 24 hours before we were to step foot inside the house we had fully paid for and reserved in December, we received a call from Jeffrey McGee from Joe Lamb - that our house would not be available. He said he would be leaving for the day in 20 minutes and if we could find a house within that time frame, let him know, otherwise call him the next day. He gave me addresses of 8 properties and we hurriedly went to each one trying to check them out. NONE were comparable to the house we'd reserved. For more money, there were a couple more we could look at!! Fortunately for us and no thanks to Mr. McGee, we actually did book another house the next day with a different company so our vacation was saved. I have never seen such poor customer service. Incidentallly it is now 15 days later and though assured, they would refund our money -- it has NOT happened.

User's recommendation: NEVER BOOK A HOUSE WITH JOE LAMB. If there is any kind of problem, you are totally on your own to solve it. And getting your money back, well good luck.

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ID
#3576225 Review #3576225 is a subjective opinion of poster.
Location
Auburn, Indiana
Loss
$500
Preferred solution
Full refund

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New Reviewer

No return call

We rented the house two houses down from my family's house. We like to be close. We packed up and left our rented house but stayed at my parents' house the remainder of the day. About an hour after leaving, my daughter remembered her fitbit and head phones under the pillow. We ran back over but the cleaners had been and gone and her items were not anywhere to be found. We have called multiple times since Saturday and it is Monday now. No return call from the woman who is supposed to be in charge of lost and found.

User's recommendation: Don't leave anything behind because they don't care.

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ID
#2824700 Review #2824700 is a subjective opinion of poster.
Preferred solution
I would like my daughter's items returned.

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New Reviewer

Horrible Experience with Joe Lamb & Associates