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2.3 Based on 212 reviews
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  • Customers like
    • Wide variety of prints 7
    • Convenience 4
    • Store 3
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    • Bad service 15
    • False advertising 12
    • Lack of attention to customer 7
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Yesterday, I went to JoAnn to buy fabric I had seen on the internet. I asked the cutting clerk to change the price as there was a price difference from the price on the web. She told me to just tell the cashier that it was on the internet for $9.99 instead of the cost listed on the bolt. I had been a step ahead, and had taken a picture of the web page from the web site so when I got to the check out I showed the picture of the web site to the... Read more

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Just visited the citrus location in tampa, Florida and was extremely unhappy with my experience. I walked through the store for about an hour without having anyone ask me if I needed help finding anything, in which I did. Therefore I prolonged my visit for much longer then necessary. As closing time was approaching still not one person has asked me. Closing time then came along and as I am standing in line (after finally finding what I needed)... Read more

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Was trying to check out, and this woman was clearly trying to get me off the register. I understand she was getting called over but I've never felt so rushed and like such an inconvenience at a store.

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I went into the Joanne fabric in Ocala to buy a sewing machine that was on sale. The lady at the fabric cutting counter copped some kind of attitude about taking a number and all I really wanted was information. So she kindly offered to sell me a machine...big of her. It was "special order" because they didn't have it in stock. The machine would maybe arrive at the store 7 days from today or 14 days from today but the shipping was "free" and I... Read more

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This is about the "Learn to Sew" class at the Denver - Colorado Blvd. store. If you want to spend your time hearing someone talk about her favorite seam ripper and the various types of tailor's chalk, and take a one-hour tour of Joann's merchandise, this class is for you. If you want a little instruction about your sewing machine, go somewhere else. When I expressed my frustration at the end of the class about having learned nothing, the... Read more

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I am at Joann's in Charleston, SC. After getting a number to have fabric cut, I looked in another aisle because there was so many people waiting, several with lots of fabric. I kept checking the number display above cutting table and realized it hadn't changed. I asked if they were using the numbers and another customer told me NO. So then I had to get in line. I aske clerk about this and said if they weren't going to use numbers they should get... Read more

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I shop at JoAnn Fabrics all the time in Lakewood, New York. The young girl manager you have there now is terrible. She is rude, talks too fast, cuts fabrics carelessly, argues with customers, and is a know it all! I am very disappointed and fault JoAnn's for only caring about making sales, bottom line, not caring about the customer at all, hiring people who know very little about sewing. I have heard customers help other customers because the... Read more

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I am very disappointed, I have been shopping at JoAnns fabric for years. I am interested in buying something that is not sold in the store. It can only be purchased on line. I have been trying for hours now, an still unable purchase what I need. I rate your order on line process, 0 on the skill from 1 to 10.

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An online order was cancelled and when I tried to find out why the customer svc dept could not help and told me it was done by their threat assessment dept in accounting. Had to leave a voice mail which was not returned "soon" as promised. Got a standard email giving reasons why things are cancelled and NONE of them applied to my order. Found same thing at Knitting Warehouse online for same or better price than the JoAnn sale. Recommend anyone... Read more

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I was in Jo-Ann Fabric today on Bronson Memorial Hwy in Kissimee, FL. (Store #2058). I would like to give sincere appreciation to store manager "JO" for her prompt attention to a situation that occurred earlier last week in this store. I had made a return of some items to the store and felt that I was not treated fairly with this transaction. I was very upset when I came into the store. First of all, she stopped what she was doing immediately... Read more

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