JOANN Fabric
Reviews and Complaints
Double charges
Resolved: Great, but trying to let you know that your website will not allow me to complete purchase
their website started working again- all set
Don't buy from Joann's - ever!
Your store wont answer there phone
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Verified Reviewer | Columbus City, OhioNot reliable
I never heard anything from Joann Fabrics. They don’t seem to care if they have unhappy customers.
I still firmly believe they have the worst customer service ever.
Their idea of helping is to say I am sorry. Don’t waste your time trying to complain.
- Lots of irems
- Good selection
- Good prices and products
- Lack of customer care at corporate level
- No communication and terrible customer care
- No communication and lack of customer care at corporate
Preferred solution: Let the company propose a solution
Defective fur
Gotcha Sucker is Joann's Store Motto
When I have to shop at Joann, I only go with a coupon. I only purchase with a coupon and I only get last minute items.
Every other time I shop at Joann, I end up kicked in the teeth at checkout. This time is no different. Joann Huntington Beach, CA is a scary clown of a store.
I chose my fabric based on full price (no sale sign) so I can use the coupon to get a more fair price (the big gimmick is that there is no way to get anywhere near a fair price unless you have a coupon). Then I get to check out and the employee says: "oh yea, this is on sale." At that point, I look at the worker and reply: "this is the worst store in the world.
You are saying I don't get the price I planned on because I can't use the coupon. This store is horrible and I hate this store." My horrified teen daughter turns to me and says: "it's not her fault mom" and she follows me out of the store as I curse the store and ignore the employee.
I hate Joann. Every other time I shop here I am kicked in the teeth at check out.
The signs do not always accurately reflect pricing and the whole organization of the business is to rip off shoppers at every opportunity. "Gotcha Sucker" is the Joann motto.
- Stupid business model
Preferred solution: Price reduction
Bad service
- Good store
- Bad shipping and customer service not helping
Preferred solution: Partial refund or new stock number
If you want to cancel an order with Joann.com, good luck. It’s very hard to get in touch with them either by Email or even worse by phone.
When ordering online don't take the $ out of the bank until you know you have products in stock
Do not order from safari, they said that is why the order could not go through.
How Did Lauren Get A Management Position?
- Lots of fabric options and coupons
- Lauren the incompetent manager
Preferred solution: Full refund
Rewards
Customer service
Preferred solution: Call me
Joann store Lacey, Washington
- Variety of products
- Lack of customer service
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This has happened to me so many times, it is a deliberate bug that they obviously dont want to fix.