Benjamin Z Nud

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Verified Reviewer
| map-marker Hollywood, Florida

Upfront Pricing

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Was given a price for a new Lexus LC 500 convertible by a JM Lexus employee. When we got to the dealership they added $3450 to the price quoted, saying they were adding the midnight package to the car. Also reduced the price on my trade by $2000. The midnight package does not exist. My trade was perfect and I received $3000 more when I sold it to Carvana. I purchased the car I wanted from a different dealership for $3450 less.
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User's recommendation: Stay far away from this dealership.

Anonymous
map-marker Delray Beach, Florida

Very upset

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Friday morning I dropped my vehicle at JM for scheduled maintenance. I requested their courtesy vehicle to take me to another location less then a mile away. I was informed their courtesy vehicle was not available. I then had to walk there in this summer heat having a heart condition. Later that afternoon I called my service advisor to have the courtesy vehicle pick me up.I was then informed that the courtesy vehicle was still not available and I couldnt be picked up. I had to walk back to JM in 92 degree weather. I spoke to the service manager who said someone should have picked you up. He apologized.JM always emphasizes how great their service is advertising their courtesy vehicle to assist you. I then picked up my vehicle and discovered my interior was not vacuumed and the exterior was still dirty after it was washed. I have to tell you I was not very pleased with my service this day.
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User's recommendation: Speak to your advisor and make sure they do what they promised you.

Alexandru A Scn

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Verified Buyer
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Verified Reviewer
| map-marker North Miami Beach, Florida

Service

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JM Lexus - Service
JM Lexus - Service - Image 2
Hello, my name is Alexander Ababii and I want to tell you a little about the car service today that I spent in North Miami at the service department with zip code 33181. I was very dissatisfied with your service, I want to start by saying that when I wanted to pay a check to all banks to me they refused, I wanted to call the bank, but my phone ran out and couldnt call, and then I asked me to pay off a bank check, as I usually do on another machine, so the girl said that she doesnt accept bank checks. And I asked the girls to help charge the phone they didnt have a charger and then I turned to the girls who were at the reception to which they answered that they didnt have a charger either. In the current large Lexus shopping center there is no where to charge the phone and I had to walk 6 miles back and forth to look for a charger and charge the phone so that I I called the bank and confirmed that I was making the payment. I am forced to turn to a lawyer and open cases against you and for your service. And I think that in the future I will no longer buy or lease your Cars from you. And I also dont speak English very well, but it is in this North Miami Lexus that many Russians work and hot people could invite one to help them with these situations. everyone was standing there doing nothing. Very very upset..
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Pros:
  • Lexus sample road florida
Amelita A

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Verified Reviewer

Recall pump

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Updated by user Jan 23, 2021

No still same they don't let me loaner there Lexus car they give a rental car not Lexus

Updated by user Dec 24, 2020

I need Lexus provide me there loaner car

Updated by user Dec 24, 2020

Please email me

Original review Dec 24, 2020
I came yesterday to the dealer where I buy my car wait for 3 hrs spoke 3 different people my car is Lexus US 200 is recall for pump and they told me takes 2-3 months for fixing no parts then I ask if they can loaner me another Lexus they told me no coz of my insurance don't have a transfer renter so they offer me a rental car for Enterprice company car rent but the car that I see is to old and I didn't like coz my car is Lexus they should provide me there loaner car I'm so upset about it so I need help about it Lexus is suppose to solve this problem but none of them can help me I need car for my commute daily to work can't drive the car is recall
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Pros:
  • Lexus sample road florida

Preferred solution: Let the company propose a solution

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