JLo Beauty
JLo Beauty Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JLo Beauty has a 2.3 star rating from 7 reviews. Consumers are mostly dissatisfied. 50% would likely recommend. Reviewers value customer service and the website; price level reported as medium. Common comments include product quality praise and reports of rash and missing parcels.
Key Takeaways for Future Customers
- Read JLo Beauty reviews about automatic subscription and billing before ordering.
- Expect mixed product reports: some praise cosmetics, others report skin reactions.
- Prepare to contact customer service for refunds or delivery issues.
Negative Feedback / Risk Areas
- Repeated unauthorized charges and billing disputes.
- Difficulty canceling automatic subscription and reaching support.
- Missing shipments and refund delays are frequent complaints.
Positive Feedback
Some reviewers say the cosmetics are good quality and would order again despite customer service or website issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
JLo Beauty has a 2.3 star rating from 7 reviews. Consumers are mostly dissatisfied. 50% would likely recommend. Reviewers value customer service and the website; price level reported as medium. Common comments include product quality praise and reports of rash and missing parcels.
Key Takeaways for Future Customers
- Read JLo Beauty reviews about automatic subscription and billing before ordering.
- Expect mixed product reports: some praise cosmetics, others report skin reactions.
- Prepare to contact customer service for refunds or delivery issues.
Negative Feedback / Risk Areas
- Repeated unauthorized charges and billing disputes.
- Difficulty canceling automatic subscription and reaching support.
- Missing shipments and refund delays are frequent complaints.
Positive Feedback
Some reviewers say the cosmetics are good quality and would order again despite customer service or website issues.
Media from reviews
Turn one complaint into a collective action
Grimsley, Tennessee
Unknown expiration dates on product, uncontrolled membership
- - Wants to stop automatic orders and control what and when to order.
- - Wants expiration dates on product itself; notes past rude service.
I ask to stop sending me products until I had used up what I had already purchased. I dont use jlo products everyday, just every other day as I am using another product in between.
I stopped any automatic orders back in 2025 and somehow Im still receiving products from jlo. I want to be in control of what I order and when I order. I have 4 block busters, 4 cleansers, 3 eye creams and 6 masks to which Ive already discarded several because theyve expired. I need the expiration dates of products I have now, cause some of them have distinct smell.
Some of the products I have done have expiration dates on them and some do. I am not upset about the product itself as I love jlo products but havent had good costumer service in past. Some of the representatives are very rude and wont let you talk, they talk over you as if they dont care about your concerns . I will continue to order with jlo in the future but again I want to be in control of when I order and what I order.
Thank you for letting me explain my concerns. PLEASE put expiration dates on the product itself not just the box its packaged in.
User's recommendation: Place expiration dates on the PRODUCTS!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Framingham, Massachusetts
Resolved: Customer service sucks!
They assured that they will not send a second package to home address. When you are buying J-Lo products, make sure that you click one time buy only not unless you are convince that the products are good and you want a subscription.
However, when you are gifting somebody with the products, you don’t need a subscription. The website promotion is very deceiving.
Im trying to call *** but it doesnt connect. I need to cancel my order.
I have tried tge website.
I found this on FB. I hope JLo knows that it looks like a bogus website.
Preferred solution: Refund of money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Question on order
Talked to representative. Talked to representative.
I can not get ahold of anyone.
I am wondering what you are sending me again. I did not remember ordering anything. Please let me know.
Tucson, Arizona
You keep chartme $ on my card I did not authorize it I want my $ back to my card asap
Im tired getting charged on my card for the product I dont want it I just got my product on June 10 2026 I want my refund asap
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pipe Creek, Texas
Website states can cancel at any time but; there is no where on the site to cancel.
- - Charges are taken from your account ASAP.
- - Cancellation isn't processed, even when pending.
- - Returns are for a refund minus labor and shipping costs.
Awful dwceptive company. They said sorry…can not help you.
Just send the product back - even if used - and I have 60 days to return.
BUT, I HAVE TOPAY THE-SHIPPING TO RETURN. Will NEVER use them again!
The charges are taken out of your account ASAP, but when you call to cancel, they won't do it. Even if it says pending, they tell you to wait for the order and use the products.
Then you can return for a refund minus labor and shipping costs. The website is very deceptive.
- Very deceptive site
Preferred solution: Full refund
User's recommendation: PASS!! DO NOT ORDER!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel
I called a month ago to cancel my subscription, and the gentleman promised me that my subscription was canceled. Now I just got charged $90 for it, and my car payment bounced.
Thanks a lot. Not everybody has money like J Lo.
The product isn't even that good. I want my money back immediately.
- 0 pros
- Many
Preferred solution: Full refund
Pittsburgh, Pennsylvania
Transaction
Charged when I didn't authorize. Can't reach anyone to dispute.
Very upset.
I was charged $100. I did not make this purchase.
Preferred solution: Full refund
Bensalem, Pennsylvania
To unsubscribe & get a charge on my statement taken out. I sent back the vitals
- - I didn't know I had to subscribe.
- - I called to unsubscribe the same day.
- - I ordered a Christmas gift for my mom and won't pay January 29 shipment.
I had made an order didnt know I had to subscribe. The same day I called to get unsubscribed, I forgot I had made an order for my mom as a Christmas gift. Ill pay for it but Im not going to pay for the next shipment on the 29 of January!!
Any questions please call me at 267-298-****.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sparks, Nevada
Claims
I was charged for a product package but it never arrived. I need an answer as to why the product didn't arrive.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnsubscribing from automatic subscriptions
- - Unauthorized subscription detected; cancel immediately and stop further charges.
- - Confirm cancellation and refunds for past charges.
I recently noticed a subscription on my account that I did not authorize. I would like to cancel this subscription immediately and ensure that no further charges are made.
Please confirm the cancellation and let me know if a refund is possible for any charges already made.
Thank you for your prompt assistance. Best regards, Yuliia Bondarchuk yuliiabondarchuk8@***.com Bank card 2204
- Good quality cosmetics
- Automatic subscription and poor delivery
Preferred solution: Cancelling my automatic subscription and refunding the last 2 orders I didn't receive
User's recommendation: The cosmetics are very good, but I didn't receive several parcels and there were no additional questions about the automatic subscription - this is a minus!
Truckee, California
First if I may , I would like to have pissed customer removed from this complaint. I am a 78 year old senior citizen on a fixed income, and I have not ordered JLO cosmetics,I am guessing since 2023.
- - Has not ordered JLO products in 2 years but was charged; requests credit for charges with no products; card closed and new card issued.
I have not ordered JLO products for 2 years now, but you have been charging my credit card $96.79 since 11-20****.In December 2024 I got Covid and just now recovering and getting my strength back. I noticed your charges for $98.05 monthly since November 2024,and I would appreciate your response and expect credit for these charges without getting any products and see this as a oversight on your part.Ihave contacted my credit card and they closed this account and issued me a new card. Sincerely, Susan L Spinas
User's recommendation: That depends on the results of this matter
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel
Absolutely love your product, but for unforeseen reasons, I cannot continue to subscribe. I just need to talk to a human about my account.
- Wonderful product
- Very costly
Preferred solution: I need to unsubscribe.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel my order
Don't need products financially. I just don't want them.
What do you want me to say? The products are not for me.
- Do not like it not for me
Preferred solution: Cancellation of products
Cancel my subscription
I need to cancel my subscription for the lip Beso balm. Right now I have two that I have not even finished using up yet. One is still unopened.
- Love it
- No cons
Preferred solution: Cancel subscription
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerJLO Beauty / Guthy Renker
- - I got a rash from JLO Beauty.
- - I prepaid for the first box and canceled.
- - An unrequested box arrived with net 30 terms and a collection notice.
I ordered a box from JLO Beauty and I couldn't stand their products. It actually gave me a red rash all over my face.
I originally ordered the first box and prepaid for it online, but then I canceled because of the rash. I asked for a refund, but they refused because I opened the package. I called and emailed to cancel. Two months later, they sent me another package, which I did not order, with net 30 terms.
After all that, they wouldn't even pay for the shipping so that I could return the UNOPENED PACKAGE. Now, I've received a collection notice from some bogus collection agency.
- Gave me a rash on my face
- Supposedly
- Money back guaranteed
Preferred solution: Full refund
User's recommendation: NEVER IN A MILLION YEARS
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