Product: Jjshouse Shipping Service Rating: 2 Stars Clear all filters (9 of 96 reviews match)
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Rating:
2.0
Details
ordered a wedding dress and paid over 2000 HK$ 4/10/19 after acceptance notification of order and tracking no cannot contact either company and had no further return emails or phone calls after trying to contact them as our wedding has been postponed until march next...
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1 comment
Anonymous
#1775779

i messaged them about a return,, they never responded. finally i returned it to the return address on the package.

i notified them about that. then they immediately messaged me with a different address to return the dress. i had already told them i had returned the dress. the dress was too little and had three blood stains that i assumed the person who sewed the beads on pricked their finger.

they asked for pictures. i sent them. they kept telling me they had not recieved the dress. i filed a claim with my credit card.

jj's sent my credit card a picture of a different dress and said there were no blood stains on it. finally, i did get a charge back to my credit card.

a lot of trouble! they are liars and cheats, next time i will go to dillard's!

Review
#1700774 Review #1700774 is a subjective opinion of poster.
Service
Jjshouse Shipping Service
Reason of review
Order processing issue

JJsHouse - Unsatisfied

2.4
Details
I have not received my wedding shoes I just want my shoes that I paid for. Very stressful for a bride.
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Review
#1660849 Review #1660849 is a subjective opinion of poster.
Service
Jjshouse Shipping Service
Pros
  • Discounts
Cons
  • Tracking my package
Reason of review
Problem with delivery
Loss
$39
Preferred solution
Deliver product or service ordered
Tags
  • bad service

JJsHouse - Worst company online history

2.0
Details
I order a necklace for prom it been almost to week and I pay to get it delivered in 3-4 days yet don’t have it at all I super upset and will never buy from them again
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Review
#1531101 Review #1531101 is a subjective opinion of poster.
Service
Jjshouse Shipping Service
Reason of review
Order processing issue

JJsHouse - Charged yet never received items

1.5
Details
I ordered 2 items and was charged. Several months passed and I contacted customer service who notified me that they will ship items within 2 weeks. Several weeks passed without arrival, I contacted them again and they told me item has been discontinued due to lack of raw materials! Why would a vender charge a customer when item was not shipped.
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Review
#1495061 Review #1495061 is a subjective opinion of poster.
Service
Jjshouse Shipping Service
Reason of review
Order processing issue

JJsHouse - Express delivery? Nope. What do I wear to my wedding?

1.5
Details
Ordered shoes 5 weeks before my wedding. (We literally set the date 12 weeks before) paid an additional £17 on a £21 pair of shoes that I love for express delivery - which states upto 6 days. I left it nearly 2 weeks before contacting them and when I have they are expected to be delivered the day before my wedding. Why did I pay £17 for that to happen? What if they don't fit? What if they are ugly? Their response was that it is 6 days for shipment. But they still haven't been shipped. It doesn't look like I am getting my money back and almost certainly not going to have my shoes before my wedding, not a single response to the last 4 emails I have sent. I'm disgusted and feel robbed and conned. DO NOT SHOP AT JJs house!!!
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Review
#1481002 Review #1481002 is a subjective opinion of poster.
Service
Jjshouse Shipping Service
Reason of review
Order processing issue
Featured
2.0
Details
I ordered a black cashmere faux fur wrap on 12/03/2018. The company deducted my money from my debit card!! This order was completed and I thought I would be getting my order within 2 weeks!!! I inquired about my order on 12/16/2018?? I was told then, that my order was...
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6 comments
Anonymous
#1699832

file a dispute with your debit card company. i had to do this and after a long time i finally did get a refund. most companies don't charge the card until the item is shipped.

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Review
#1432647 Review #1432647 is a subjective opinion of poster.
Service
Jjshouse Shipping Service
Cons
  • Fact that they lied to me from the get go
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund
2.2
Details

Update by user Jan 21

So far, JJSHouse refuses to give me my money back. They offered 40% redound because they cannot sale the dress.

I CANNOT WEAR IT EITHER! Basically, I have to pay them 60% for the dress they screwed up.

Original review posted by user Dec 22, 2018

I ordered a total of 6 dresses from JJSHouse over the past 14 months. The first four orders were perfect and I was a very satisfied client. I placed an order on Dec 9 and another one on Dec 12. The first order was to wear for a Christmas party, and the 2nd order was...
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6 comments
Anonymous
#1629295

They are out of China and have no intention of returning funds they already have. They sent me a dress with a different top than how it appeared in the picture.

They told me to "purchase some fabric and tidy it up".

What? They act like they can't speak English but when you file a dispute, they suddenly appear to be able to speak and write English very well.....you will lose your dispute too because of their 7 day cancellation policy, no matter if the situation is their fault.

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Review
#1430912 Review #1430912 is a subjective opinion of poster.
Service
Jjshouse Shipping Service
Reason of review
Order processing issue

Jjshouse Shipping Service Review

1.6
Details
I ordered a veil from your company two months ago and i have not received it yet, would like to know when youd be sending it to me. My email adress is Ixxam54@yahoo.com im in hopes i hear from you about this matter.
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Review
#1037811 Review #1037811 is a subjective opinion of poster.
Service
Jjshouse Shipping Service
Reason of review
Problem with delivery

Jjshouse Shipping Service Review

2.4
Details
My wedding cake topper arrived broken. I called to have it replaced. After several back and forth messages they would not rrplace it, credited my account the price of the topper and said re order it. Shipping was as much as the topper itself so if i re order and pay shipping again i will have more than three times the price of the item itself.
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Review
#937039 Review #937039 is a subjective opinion of poster.
Service
Jjshouse Shipping Service
Reason of review
Return, Exchange or Cancellation Policy

Contact JJsHouse Customer Service

Mailing Address:
ReadMob Technologies (HK) Limited
Flat/RM 901 Yip Fung Building 2-12 D'Aguilar Street, Central
Hong Kong, Hong Kong
Hong Kong
Phone:
+8 528 199 0571
All JJsHouse Contacts

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