Product: Jjshouse Customer Care Clear all filters (44 of 44 reviews match)
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JJsHouse - Can't get any info for a return

1.0
Details
There is a Hong Kong number that never answers!!!!]
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Author
Service
Jjshouse Customer Care
Cons
  • Returns process
  • I did not get my money back
  • No customer service help
Reason of review
Poor customer service
Review #1533796 is a subjective opinion of poster.
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2.2
Details
I ordered a mother of the bride dress which was too small. I tried to return the dress and you have to go through several "chats" with someone in order to get a refund. First of all, they wanted a photo of the item showing what was wrong with it. I sent a photo, but...
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Author
Service
Jjshouse Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$228
Preferred solution
Full refund
Review #1496349 is a subjective opinion of poster.
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JJsHouse - Shawl

1.0
Details
Never received it order, very pool customers service. No phone to contact a person to speak to in customer service. It take 22-24 days to receive the order, then another 10-14 days before the mail it out. Never order from JJ's house them again. To the public, I would tell you check reviews and watch who you place an order with.
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Author
Service
Jjshouse Customer Care
Reason of review
Poor customer service
Review #1494255 is a subjective opinion of poster.
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JJsHouse - I want to make a return & they say to return to them with a picure of me in outfit?? NO one will give me an address to mail it back to????

I have been e-mailing them for a week now & no one will give me address to mail return to. I feel they do this till you 7 days limit for return is up . I will never deal with them again!!!
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Author
Service
Jjshouse Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$153
Preferred solution
Full refund
Review #1493106 is a subjective opinion of poster.
1 comment
Jjshouse website is in China!! 1st red flag!!! 2nd, no phone number to call!! 3rd, only website communication! !! Yes, I waited over a month for a faux fur black cape!!! The company charged my debit account $41.00 for cape and $9.00 for shipping and handling charges!...
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WoodenNeapolitanMastiff555
#1649963

My son's wedding is next week and I never received my mother of the groom dress. I'm not even sure what to do. The 1st thing I did is look for a phone number to call that ther...

Author
Service
Jjshouse Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Review #1475426 is a subjective opinion of poster.
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JJsHouse - Difficulty in getting refund/cancel order

Only by email which took forever...no phone number...received an order I didn’t order...still haven’t received credit for another order...a formal dress cheap looking in a plastic sender bag
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Author
Service
Jjshouse Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Review #1458338 is a subjective opinion of poster.
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JJsHouse - Looking for my order

Looking for my order. It's been 20 days
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Author
Service
Jjshouse Customer Care
Reason of review
Order processing issue
Review #1432116 is a subjective opinion of poster.
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JJsHouse - Worst Experience Ever

1.0
Details
JJsHouse - Worst Experience Ever
I am so tired of writing about this company. They are frauds. They delete all of the bad reviews on their websites and social media accounts. They don't respond to their hundreds of emails from over a dozen people (I, myself, have emailed them over 40 times. This does not include the other 12 people). We are not the only people going through this. I have over 100 screenshots.
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Author
Service
Jjshouse Customer Care
Reason of review
Poor customer service
Review #1376476 is a subjective opinion of poster.
0 comments

JJsHouse - Awful

Customer service is awful they do not answer you back there is no return address or number to call. I have been emailing them for 4 days now with no answer and I have even sent them potos like they asked me too. Awful customer service
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Author
Service
Jjshouse Customer Care
Reason of review
Poor customer service
Review #1371529 is a subjective opinion of poster.
0 comments

JJsHouse - I’ve unsubscribed over 150 times for the past 6 months

1.0
Details
I absolutely loathe this company!!! I’ve unsubscribed over 150 times for the past 6 months, I’ve contacted customer service and they absolutely refuse to unsubscribe my email account!!
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Author
Location
Houston, Texas
Service
Jjshouse Customer Care
Reason of review
Poor customer service
Review #1360078 is a subjective opinion of poster.