Jjshouse Bridesmaids Dress Reviews and Complaints
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JJsHouse in London, England - The service is diabolical
I have contacted jjhouse by email 10 times about my order 2556372024. I bhave not received my order and no one seems to want to assist
Review
Product
Jjshouse Bridesmaids Dress
Reason of review
Poor customer service
This company is an absolute scam! I ordered 5 dresses for my bridesmaids and spent around over £450 on my order number 3978957706! When they arrived, I was surprised the package had come from China. The dresses inside were different to the image advertised and...
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Review
Product
Jjshouse Bridesmaids Dress
Reason of review
Not as described/ advertised
Loss
$450
Preferred solution
Full refund
I ordered a junior bridesmaids dress for my daughter. We were short on time so I took measurements and chose the size closest to the size chart. It was sooo off. It was much too small for my daughter and it did not fit at all. They refused to give me a refund. Never...
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Review
Product
Jjshouse Bridesmaids Dress
Pros
- Selection
Cons
- Refund policy and size chart
Reason of review
Return, Exchange or Cancellation Policy
Loss
$60
Preferred solution
Full refund
Resolved
Update by user Aug 30, 2018
the company sufficiently resolved my issues and did offer a refund on the items i will be shipping back to them. thank you to their customer service.
Original review posted by user Aug 29, 2018
Ordered all bridesmaids (6) and mine (1) satin robes for the pre-wedding. They were ALL extremely small and not at all according to their "size chart". Not even CLOSE!!!! Also ordered control-top bottoms that literally could have fit on a barbie, they were so tiny....Review
Product
Jjshouse Bridesmaids Dress
Pros
- Variety of products
Cons
- How i was taken for my money
- Horrible customer service
- Poor quality
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund
Featured
Do not buy dresses from JJSHOUSE. Their tailoring is horrible. I am disappointed and mad that this company gets to take advantage of people hard earn money. I purchase six dresses for my bridesmaids for my wedding for September of this year. I made all the purchases...
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Review
Product
Jjshouse Bridesmaids Dress
Reason of review
Not as described/ advertised
June 2018 Unsatisfied with fit of dress and they will not return order. Claim is it custom fit and made to order. You order from a standard size chart, it is NOT Custom order with your measurements. They do not stand by there product. Here is there refund policy on...
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Review
Product
Jjshouse Bridesmaids Dress
Cons
- Return policy and lack of communication
Reason of review
Return, Exchange or Cancellation Policy
Loss
$105
Preferred solution
Full refund
Featured
I ordered a bridesmaid dress for my daughter from JJshouse.com wesite. I used the size chart and measurement instruction found online. I double checked the measurements due to the large size it was telling me to order. The dress was at least 2 sizes too big. The only...
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Review
Product
Jjshouse Bridesmaids Dress
Cons
- Size chart was misleading no refunds
Reason of review
Not as described/ advertised
Loss
$151
Preferred solution
Full refund
Tags
I just ordered 4 dresses for my bridesmaid. The dresses did not look exactly like what's shown in the picture, but I was still okay with it and tried to make it work. However, one of the dresses was too tight for a bridesmaid so I contacted their after-sale team for a...
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Review
Product
Jjshouse Bridesmaids Dress
Cons
- Wrong size no refunds
- Unethical business practices
- Do not follow their own return policy
Reason of review
Poor customer service
Loss
$106
Preferred solution
Full refund
Tags
I ordered a formal dress in a U.S.size 14 and my co-worker who wears a size 8 could hardly fit it. They told me U.S. sizes differ from other countries. They offered me 20% on my $170.00 purchase in a form of a coupon, the dress also had a stitched pucker in the back...
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Review
Product
Jjshouse Bridesmaids Dress
Pros
- Looking at the dresses was wonderful
- It appears they are just good to look at
Cons
- Take your money and dont care about their customer
- Refusing to let me sent products for exchanges
Reason of review
Poor customer service
Loss
$155
Preferred solution
Deliver product or service ordered
JJsHouse - Bridesmaids Dresses maid wrong
I ordered 3 junior bridemaid dresses for my wedding. Only 1 of the 3 looked like the picture. When I emailed them, they said it was made the way it was suppose to be and offered me 15% off my next purchase.
Review
Product
Jjshouse Bridesmaids Dress
Reason of review
Not as described/ advertised
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I’m having a similar issue. I got my dress and the color of the top was off and I am really unhappy as the two colors clash.
I contacted them and they said that the variation in color adds interest to the dress and they could offer me a 10% refund or a 10% coupon. I replied saying that I don’t want the dress and I want to send it back for a full refund.
They replied that they only take returns for two reasons and that I could have a 25% refund or a 35% off coupon coupon. I don’t want this ugly dress, and I want my money back!