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JJsHouse review in London, England: Very bad

I ordered to bride dresses for myself. I paid extra for it to be custom made but it came very bug and not done right at all and the colour is not what you see online what so ever.
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Review
#1402603 Review #1402603 is a subjective opinion of poster.
Product
Jjshouse Wedding Dress
Reason of review
Not as described/ advertised

JJsHouse review in London, England: The service is diabolical

1.0
Details
I have contacted jjhouse by email 10 times about my order 2556372024. I bhave not received my order and no one seems to want to assist
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Review
#1387170 Review #1387170 is a subjective opinion of poster.
Product
Jjshouse Bridesmaids Dress
Reason of review
Poor customer service
1.0
Details
I can only assume that the positive reviews for JJsHouse are largely fabricated by their own employees for i have had a terrible time, delivery took far longer than expected. then the shoes themselves broke after a half hours wear. i have e-mailed them and send photos...
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Review
#875113 Review #875113 is a subjective opinion of poster.
Pros
  • Items look nice in the pictures
Cons
  • Items fall apart in real life and the staff lie to get a sale
Reason of review
Bad quality
1.0
Details
My dress for a wedding. The poor delivery company DPD contacted me by text and advised when they were going to delivery.As I work I requested that I collected it and agreeda date. I have been told by DPD that they have lost my parcel, they advised me I needed to...
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2 comments
Anonymous
#1136894

I have been trying to reach the company for over a week about a complaint on a dress and they Will NOT return my emai . Terrible customer service!!!

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Review
#810363 Review #810363 is a subjective opinion of poster.
Product
Jjshouse Dress
Cons
  • Service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
I ordered two pairs of dance shoes from jjshouse and paid the advertised price for these£34.76 for one pair and £9.73 for the other pair which was a sale price, plus£15.29 for delivery. This order was made at the beginning of March and I paid this bill through my...
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Review
#611743 Review #611743 is a subjective opinion of poster.
Product
Jjshouse Shoes
Reason of review
Not able to put my correct en
Preferred solution
Let the company propose a solution

JJsHouse review in London, England: No returns allowed!

2.5
Details
I ordered a custom made dress and also a loosely fitting evening jacket in a standard size 10. The jacket didn't fit and didn't suit me. However, I wasn't allowed to return it even though I contacted customer services the day after I received the goods. To me this just does not seem an acceptable level of service. I can understand that JJs House won't allow returns on customised clothes, but surely there must be some allowance made on standard sizes, as long as the customer pays the return carriage. I thought sales in the UK were covered by UK law. Show how much I know!
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Review
#606727 Review #606727 is a subjective opinion of poster.
Product
Jjshouse Dress
Cons
  • Refund policy
Reason of review
Returns policy not in line with UK law

JJsHouse review in London, England: Returns

i had ordered a pair of sandals from you back in November 2014,had not received them for such a long time.that I ordered another pair[the same ones ,thinking my order had not got to you, or I had not ordered it correct ,as im not good on computer].in the meantime the first pair I had ordered finally arrived,did not fit me ,was not sure how to send that pair back, only my daughter to help me ,but was not available to help me,so while waiting for someone to help me with sending this first pair of sandals back,another pair has now turned up on tues 30 dec 2014. so this pair also is no good to me,i would like to send them back, can you advice me what to do to have the 2 pairs to send back,thank you. J./WALSH SANDALS FIRST PAIR 053007246 ,, 2ND PAIR 0530007246 hope you can do this for me .as these sandals are no good to me.
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Review
#576599 Review #576599 is a subjective opinion of poster.
Product
Jjshouse Shoes
Reason of review
to small
Loss
$29
Preferred solution
Full refund
I ordered two corsets as a tester before I ordered a ball gown. Cost came to about £30 UK with a £17uk delivery charge. Appalled to be hit with £17uk in tax/vat payable to dhl before delivery; over 50% of cost of items ordered. Corsets don't fit and one has buttons...
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2 comments
Anonymous
#1721439

They are a total joke! Sizing is way off and they won't let you return a non custom fit dress.

Absolutely no customer service and they still send me emails.

There's a reason you can't unsubscribe. I would not reccomend to anyone.

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Review
#551421 Review #551421 is a subjective opinion of poster.

JJsHouse review in London, England: Will not let you return a non faulty dress

3.0
Details
Ordered a dress which looked really nice on the model. I looked like a beached whale in the dress so decided to return and order a new one. When I tried to return I was told they would not accept it or give me a refund as the dress was not faulty. No where on the returns policy does it state you cant return items. I was eventually offered a 15% refund on the dress value, which i did not feel was good enough. I have now not heard from them for 3 days. I will not be recommending this company to anyone. Shocking customer service!
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Review
#541868 Review #541868 is a subjective opinion of poster.
Product
Jjshouse Dress
Reason of review
Poor customer service
Loss
$146
Preferred solution
Full refund

Contact JJsHouse Customer Service

Website:
Mailing Address:
Flat/RM 901 Yip Fung Building 2-12 D'Aguilar Street, Central
Hong Kong, Hong Kong
Hong Kong
Phone:
+8 528 199 0571
All JJsHouse Contacts

JJsHouse Products and Services Reviews

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JJsHouse review in London, England: Dresses to long

.I ordered two dresses from you which arrived safely and well packed I am very pleased with the quality to which these are both made but unfortunately the silver one is far to long I would need to take at least 12in off.It will cost far to much money to return this to be altered as the shipping fee was £74 .So I will have to get someone to do this for me in England this may well cost me approximately between £30 to £40 as these cost me a lot of money and the measurements that I sent you were correct I am rather disappointed.The dress I am talking about is silver dress017941110 . I also ordered 017025540 burgundy dress although long will fit with heels. So I really cant understand why the silver one is so much longer. I was hoping that you would be able to send some money towards the alteration as a gesture of good will. Look forward to hearing from you in the next couple of days. I will say the dresses have been beautifully made and I am really pleased with them .From Mrs.S,Gibbs 3 Ravensbourne Place Springfield Milton Keynes Bucks United Kingdom Order Number 4902580091 Order date 28.05.2014. Thank you Yours faithfully Mrs S Gibbs
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1 comment
Anonymous
#829443

Any woman should be able to shorten a dress, no matter how much it needs to be shortened. All you need is a needle and thread and some common/stick pins to pin the hem up with while you sew it by hand.

I am 74 years old and was shortening clothes by the time I was about 12 years of age. Of course I was also sewing by then, too.

Review
#499843 Review #499843 is a subjective opinion of poster.
Product
Jjshouse Dress
Loss
$50
Tags
  • Dresses