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Pissed Consumer Interviews ?

I ordered a black cashmere faux fur wrap on 12/03/2018. The company deducted my money from my debit card!! This order was completed and I thought I would be getting my order within 2 weeks!!! I inquired about my order on 12/16/2018?? I was told then, that my order was being processed and made to order as it was coming from China!!!! I was advised to be patient and it would ship out in a couple of days!! Well all my questions and answers were by e-mail only...... Now, the representative told me, to expect my order on 12/22/2018!!! I was very upset as I had to go and purchase another item in place of this wrap!!! They still had my money !!! Well, they stated that if I refused my order when it was delivered that the shipping company would destroy the merchandise! !! So, on 12/23/2018 I wanted thenorder canceled and now they tell me , that they will refund my money!! Minus the shipping charge and in 3 weeks I should see the money refunded to my account!! Now, I believe that they never processed the order period! !! Never again for me ever!!
I Selected 2 dresses online using the drop down size box as I do with every other site. Selected my usual size. I was so excited about my selection that when it took almost 3wks to receive them I EMAIL the company. I received the dresses 2 days later. I am 5ift9in...
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Anonymous
Anonymous

You should always look at a size chart never assume your size is the same at all sites online from what i can see this is just poor shopping choices

Anonymous
Anonymous

Same issue. One sized item should designed to fit small Chinese ladies not eurpean. Cannot get address to return items to!

#304068
I recently ordered a dress for my daughters wedding they took the money immediately but I had no confirmation of my order, when I tried to contact them I discovered they are in China and the only way to enquire is by email. They respond with poor English and are very...
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Anonymous
Nancy

I wish I had seen your response before I ordered a prom dress for my granddaughter. How awful that that they do not let their customers know their location, etc. Now I know wh...

1.0
#1450384
I ordered a total of 6 dresses from JJSHouse over the past 14 months. The first four orders were perfect and I was a very satisfied client. I placed an order on Dec 9 and another one on Dec 12. The first order was to wear for a Christmas party, and the 2nd order was...
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Anonymous
Mary C

They are out of China and have no intention of returning funds they already have. They sent me a dress with a different top than how it appeared in the picture. They told me t...

Anonymous
Anonymous

So now they are saying that the dresses colors can be slightly different. I don’t see a “slight difference” in a dress that supposed to be champagne and was received it BLACK!...

2.2
#1430912
Featured
If I could give zero stars, I would. That is how I can summarise my experience with Jjshouse.
If I could give zero stars, I would. That is how I can summarise my experience with Jjshouse.
If I could give zero stars, I would. That is how I can summarise my experience with Jjshouse.
If I could give zero stars, I would. That is how I can summarise my experience with Jjshouse.
The design of the dress is very nice and I was very exited when I finally, despite express delivery, received it after a delay. Unfortunately, the huge smile on my face disappeared almost immediately after I have opened the box. I have ordered my dress in a standard...
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1.8
I didn't like
  • Make it impossible to return gross item
#1181342

Jjshouse - JJs House charged my card and sent NO DRESS!!

I placed an order for a cocktail dress on 4/26 and paid for EXPEDITED shipping. My credit card was CHARGED IMMEDIATELY and I have STILL NOT RECEIVED THE DRESS! JJs would not respond to my emails UNTIL I left a bad review. ONLY THEN they got in contact w me. Since then they still have not even begun MAKING THE DRESS! And they have attempted to BRIBE ME, THEIR UNHAPPY CUSTOMER by telling me they will give me a refund if I REMOVE THE BAD REVIEW!!
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1530142
Show
Featured
Jjshouse - Don't  waste your money!
Jjshouse - Don't  waste your money!
Jjshouse - Don't  waste your money!
Jjshouse - Don't  waste your money!
Jjshouse - Don't  waste your money!
Jjshouse - Don't  waste your money!
The dress is awful. I've emailed them several times. Their so-called resolutions are to take it to a tailor, except a refund ranging from 20 to 30 or 35%, or getting a discount of 35%. The draft dress was in such bad shape when it arrived the Taylor won't be able to...
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1.0
#1125055
Featured
Jjshouse - Damaged Fascinator
Jjshouse - Damaged Fascinator
NEVER buy from this company!!!!! I ordered a fascinator and it arrived with the box completely smashed along with the fascinator inside. Told them I wanted a return and refund and they offered to send another one free of charge and promised to pack it better. Just got...
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Anonymous
Maria 12345

I was going to buy from this site but after reading the dissatisfied customers comments I won’t bother even looking st their site again. Thanks for going to the trouble to war...

1.0
#1348356
I ordered a mother of the bride dress which was too small. I tried to return the dress and you have to go through several "chats" with someone in order to get a refund. First of all, they wanted a photo of the item showing what was wrong with it. I sent a photo, but...
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2.2
#1496349
Jjshouse - Size chart extremely misleading
Jjshouse - Size chart extremely misleading
Jjshouse - Size chart extremely misleading
I ordered a bridesmaid dress for my daughter from JJshouse.com wesite. I used the size chart and measurement instruction found online. I double checked the measurements due to the large size it was telling me to order. The dress was at least 2 sizes too big. The only...
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Anonymous
Chrystal

I’m having a similar issue. I got my dress and the color of the top was off and I am really unhappy as the two colors clash. I contacted them and they said that the variation ...

1.8
I didn't like
  • Size chart was misleading no refunds
#1284652

Contact Jjshouse Customer Service

Mailing Address:
ReadMob Technologies (HK) Limited
Flat/RM 901 Yip Fung Building 2-12 D'Aguilar Street, Central
Hong Kong, Hong Kong
Hong Kong
Phone:
+8 528 199 0571
All Jjshouse Contacts

Latest Question

Jjshouse Questions

Jjshouse - Ordered a wedding veil, was to be shipped within 24 hours or within two days. It has been over a week and still didn't receive it.

Jjshouse - Ordered a wedding veil, was to be shipped within 24 hours or within two days. It has been over a week and still didn't receive it.
Ordered a wedding veil, and still have didn't receive it
1.0
Details
Value for money
#1513943
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