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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

I ordered a black cashmere faux fur wrap on 12/03/2018. The company deducted my money from my debit card!! This order was completed and I thought I would be getting my order within 2 weeks!!! I inquired about my order on 12/16/2018?? I was told then, that my order was being processed and made to order as it was coming from China!!!! I was advised to be patient and it would ship out in a couple of days!! Well all my questions and answers were by e-mail only...... Now, the representative told me, to expect my order on 12/22/2018!!! I was very upset as I had to go and purchase another item in place of this wrap!!! They still had my money !!! Well, they stated that if I refused my order when it was delivered that the shipping company would destroy the merchandise! !! So, on 12/23/2018 I wanted thenorder canceled and now they tell me , that they will refund my money!! Minus the shipping charge and in 3 weeks I should see the money refunded to my account!! Now, I believe that they never processed the order period! !! Never again for me ever!!
Most Helpful
I Selected 2 dresses online using the drop down size box as I do with every other site. Selected my usual size. I was so excited about my selection that when it took almost 3wks to receive them I EMAIL the company. I received the dresses 2 days later. I am 5ift9in...
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52 comments
Irene Moore
#1713489
Shopping Expert
The JJ’s House FAQ page states that if your measurements align with their size chart, they suggest choosing a standard size. And if your measurements cannot be found in the size chart, they recommend custom size.

According to JJ’s House return policy, the company does not accept any returns on custom dresses. However, JJ’s House will issue a full refund of the cost of all standard size dresses if you are not satisfied with your product.

You may try to contact JJ’s House Customer Service or their top management directly via the Contacts tab on the Pissed Consumer website and provide them with full details regarding your issue. You may also share your experience with other JJ’s House customers via their social media networks to get a faster response from the company.
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Review
#304068 Review #304068 is a subjective opinion of poster.

JJsHouse - I have found it impossible to return the dreds

1.0
Details
Several emails to JJ’sHouse. Still do not have a return label
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Review
#1684029 Review #1684029 is a subjective opinion of poster.
Cons
  • No refunds or returns
  • Take your money and do no care
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund

JJsHouse - Checking to see if order went thru

i placed am order but have recevied no order or payment con fermation
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Review
#1682754 Review #1682754 is a subjective opinion of poster.
Pros
  • Like the dresses
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered

JJsHouse - I gave the wrong sizes on the custom wedding dress

I need to change the sizes on the custom wedding dress I have ordered
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Review
#1681876 Review #1681876 is a subjective opinion of poster.
Pros
  • To be determined
Reason of review
Poor customer service

JJsHouse in Jamaica Plain, Massachusetts - The dress did not fit me I would like to return and get a different size

Yes I have not received my refund so I can we reorder my dress
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Review
#1681660 Review #1681660 is a subjective opinion of poster.

JJsHouse - Worst experience

1.0
Details
Dress is wrong size. have been requesting information for the last 5 days for a return address. Phone number is not working. I will post this on facebook
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Review
#1681456 Review #1681456 is a subjective opinion of poster.
Pros
  • Reasonable pricing
Cons
  • Return policy very misleading
  • Will never order from them again refund policy is non existent
Reason of review
Return, Exchange or Cancellation Policy
Loss
$144
Preferred solution
Full refund
Tags
  • Cocktail Dress

JJsHouse - To return an item

Help me return a dress which is too small. Janet Mitchell
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Review
#1680608 Review #1680608 is a subjective opinion of poster.
Cons
  • Hard to return
Reason of review
Return, Exchange or Cancellation Policy
Loss
$136
Preferred solution
Full refund
Tags
  • chinese items online purchase

JJsHouse in Mount Vernon, New York - Returned dress 8/10/19 delivered 8/15/19 signed C.Chen.

3.5
Details
No word no refund of $185.00
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Review
#1679823 Review #1679823 is a subjective opinion of poster.

JJsHouse - I NEED TO SEND TWO DRESSES BACK.

1.0
Details
I HAVE BEEN IGNORED. I NEED TO SEND TWO DRESSES BACK FOR REFUND. Why do I have to fight for my refund. The dresses are too small.
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1 comment
Anonymous
#1762330

Same thing happen to me. They will not reply or acknowledge you've ever requested a return.

No address to return to. Their refund policy is false advertising.

Review
#1679253 Review #1679253 is a subjective opinion of poster.
Product

JJsHouse - Need to change my order

No answer Need to change my order
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Review
#1678894 Review #1678894 is a subjective opinion of poster.
Cons
  • No customer service help
Reason of review
Order processing issue
Preferred solution
Need to add another item to my order

Contact JJsHouse Customer Service

Mailing Address:
ReadMob Technologies (HK) Limited
Flat/RM 901 Yip Fung Building 2-12 D'Aguilar Street, Central
Hong Kong, Hong Kong
Hong Kong
Phone:
+8 528 199 0571
All JJsHouse Contacts

Latest Question

JJsHouse Questions

JJsHouse - Need to Return

What is the return address
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Review
#1678076 Review #1678076 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund