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Despite providing them my wife's exact measurements, the dress was completely out of proportion and massively larger than expected. The sewing quality was also mediocre at best. Where the shoulder pieces meet the body of dress, sewing was rough and haphazard and pieces of fabric stick out. The material used and all the rough edges sticking out, made the dress unbearable in a long night (and that is if the dress fits) ! Their customer service...
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1.0
#1007829
these guys are very unethical. I purchased a dress from them 1 size bigger then I normally wear but it was about 4 inches too small across the bust. I emailed them for a return address and they began by telling me I was outside of the 7 day return policy but after many emails they agreed to a refund of the dress but not the return postage. I was charged $178 on Paypal but they only refunded $158. So I am out $20 plus the $70 it cost me to return...
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1.0
#1004509
I am furious that I now know (didn't know before I ordered) that there is a ZERO return policy for dresses that do not fit? What? Who does this?? I have a disease which requires me to take medications that cause weight gain. I ordered the size I would normally wear and now only 4 weeks later, my dress doesn't fit and I'm trying to return it. My wedding is too soon to wait around for another dress that may, may not fit. I'm devastated that an...
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1.1
#1004206

Short Review for February 15, 2017

#1008989
1.0
Worst customer service ever. Low quality clothing. Do not waste your time or money
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Short Review for February 12, 2017

#1007152
1.0
Bought a dress, didn't like the way it looked, initiated return one day after it arrived due to return policy. They refused to allow me to return it stating that just because I didn't like the way it looked on me was not a reason to return it. This is nowhere and their return policy. Now I'm out $200 and I don't have a dress to wear to my daughter's wedding
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Jjshouse Dress Review

#991628
1.9
Worst online experience! Wrong color, won't exchange the dress , horrible customer service. NEVER again!
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Jjshouse Wedding Veil Review

#984964
It's is scam,please don't order from this company
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Ordered a bridesmaid dress. When I tried it on, I could not get the zipper up more than half way. I tried to get my roommate to help me, and she couldn't get it either. It was not a sizing error, it was a MANUFACTURER error. I abided by their "return policy" which states to contact them within 7 days of receiving the item and provide pictures of the damage. They refused to refund me, claiming "the dresses are purposely made this way, and the...
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1.0
#998439
I ordered a dress for my daughter to walk in a wedding from JJ's House. I measured her and ordered the dress size that was specifically for her measurements. I read the return policy and understood that I would get a refund or return if the dress didn't fit correctly. I received the dress and tried it on and realized that the dress needed too many adjustment/alterations in order to be worn for the wedding. I contacted the website and started the...
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1.0
#998104
I got my wedding dress from JJ's and I had not one problem. I even waited way too long to order it. They promised I'd have my dress with custom sizing no later then the week of my wedding. It was absolutely gorgeous. The dress fit perfectly and I looked *** good.
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Anonymous

Anonymous Is there a phone number to this place ive ordered paid and no response

Anonymous

Anonymous wow this is helpful i live in mi and I'm getting married in June so nervous to order offline but after reading this I think I will give them a try. How long did it take and ho...

4.7
#995448
I would not use this company at all. I had an issue with the dress I purchased and I contacted the company for a refund well within the time frame they specified in their return policy. The response that I received from the company was that they could not refund the money back but would give a 20% coupon towards another purchase or 10% of the value back. The company’s return policy clearly states if there is an issue and the dress is in its...
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Anonymous

Anonymous Please, please, please go on econsumer.gov and report them. Maybe if enough of us do it, we can have them shut down!

1.5
I didn't like
  • Take your money and dont care about their customer
#995146

Resolved

The sizing is way off; small ... and they aren't kidding ... no returns, even on standard sized orders. The return request response amounted to , we'll give you a 10% of price to have the sizing fixed ... Much too great an error to be fixed with a size adjustment. This business is in China and it should stay there ... it's obviously a rip off, a good old fashioned scam. my response to them: Your response to our request for a return of a...
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1.8
I didn't like
  • Wrong size no refunds
#991441
they sent me the wrong dress and when I submitted a ticket to return they said that it wasn't there fault they made the wrong dress and that they would offer a 10% refund or a 20% coupon. Why they wouldn't let me return it out of my own pocket and let me reorder I don't know. Very unhelpful, and rude. No to mention you can't talk to anyone it's all through e-mail! I will never use this place again. If you are comfortable with eating $120,...
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1.5
I liked
  • Clothing
I didn't like
  • Return policy and customer service
#986905

Contact Jjshouse

Headquarters Address:
ReadMob Technologies (HK) Limited
9B, Amtel Building 148 Des Voeux Road
Central, Hong Kong, China
Phone:
+85281701269
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I ordered some dresses bigger than my required size due to siz9ng system. Arrived in the worst packaging for expensive dresses. Tried to return them. Contacted their customer service rep, Jessica Liao responded. Quite a few times actually. Then when I asked for address to return items I got the usual run around of "never received email, which email did you send it to". Even though you make first contact with them for the return policy. It's easy...
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I didn't like
  • All
#978483