Phyllis C Kij
map-marker Owings Mills, Maryland

Need to Return

What is the return address
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Loss:
$200
Reason of review:
Poor customer service

Preferred solution: Full refund

Susan L Aln

Return issue!

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A caplet I ordered to match my gown , which was hunter green came and shades were not the same, did not blend as one...attempted to return the item...but needed pictures sent to their customer service department..SAY WHAT?? I DIDN'T like the way it looked, I don't need someone else to decide if I like it ...their solution after 2 1/2 days of dealing with this issue was a voucher for their *** hole company, I don't want to EVER deal with this sham of a company so a voucher is totally unacceptable !! I will dispute with my CC company, mail item back and go onto to every complaint company out there and get the message out...do not deal with this *** company!!!!!!!!!!!!!!
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Loss:
$35
Cons:
  • Quality or service
  • No refunds
  • Run around about returns
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

leanna m Etj

Sent back dress for a bigger size

I sent mother of the bride dress back on sept 9, 2019 order # 062498**** it was 137 plus tax which I paid around 153.00 for it. I wanted it exchanged for a 16w I sent back a size 14.

I need a 44 inches in the chest area. The bottom of the dress was ok but the dress would not zip because I had ordered without looking at the size chart assuming I wore a 14 so I realized and tried to contact yyou before the dress was shipprd a 14. well it was sent back to where it was sent from and I put a letter telling you I need a 16w so the post office tracking number is 950551****579249****23 and the dress order number is 062498**** its already paid I just need to exchange it for a 16w. im really not pissed just frusterated.

I don't have a printer i sent back a letter with the dress.

Im sorry if this is not your proper procedure. im just busy.

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Pros:
  • Liked the dress but is to small
Cons:
  • Do not follow their own return policy
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Deliver product or service ordered

Durant Pdz

Request for return

The dress that I ordered is the wrong size and the wrong color and need to return it and I've been trying to email you as well as order another dress and PayPal isn't working please contact me as soon as possible
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Cons:
  • Return policy and customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

Virginia Uhw

Complaint regarding delivery charges

I ordered a pair of shoes on Sept. 16, 2019 for an important occasion and I spent the extra shipping charge of $20.00 to have them delivered in 2 /3 days as stated on the order form. Well, today is Sept. 23, 2019 and I still DO NOT have the shoes!. I would like my Extra $20.00 for early delivery credited to my charge card, had I known it would take an entire week for delivery I would not have used this company! The order is #399996****.
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Loss:
$20
Cons:
  • No customer service help
  • Unable to speak directly to an agent in customer service
Reason of review:
Problem with delivery
Micky Ckj

No good

Try to return the dress I order and try to called but no answers
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Loss:
$177
Pros:
  • Failure to respond to the consumers
Cons:
  • Return process
  • Does not fit need return slip
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous
map-marker Altoona, Pennsylvania

Sent back dress for a bigger size

its to big I took to talor and she said it was to big on the top as well so I should send it back for a 16. I ordered a 16w for my bust size and the dress looks like a tent so I will need a 16 instead and it will have to be pronto because the wedding is the 19th of October. it is the empire scoop neck knee-length chiffon mother of the bride dress with beading sequins. in navy blue. so will you exchange it. I bought a dress at rosses in dubois pa that was 40.00 I will have to wear if this can not be exchanged. its just to big. im so fed up
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Reason of review:
Return, Exchange or Cancellation Policy
Nancy S Pkr

Impossible return policy - Links do not work on return instruction. Horroble communication. False advertising - Do not believe WORRY FREE RETURNS.

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NOTHING IN THIS EMAIL INSTRUCTION WORKS: ( have tried several days) 3. Return the item for a full refund of the item value (Product refund processed once we receive your parcel). If you accept this option, please JUST type the code EN-DB in the ticket page (Sign in - My tickets). We will reply to you the next step soon.
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Loss:
$138
Pros:
  • Pictured products and how they were described
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Amanda F Tku

They Should Be Put Out of Business

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They are criminals. They are dishonest. I sent them pictures and screenshots of confirmations FROM THEM, and they will not refund my money for a product I cannot use.
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Loss:
$51
Cons:
  • I cannot get a refund
  • Product that was delivered to me
  • No customer satisfaction
Reason of review:
Poor customer service

Preferred solution: Full refund

Carlita Xjw

My refund

I return a dress that I order from your website. It's almost 2weeks i haven't heard anything from your. Can someone pls help mr
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Pros:
  • To be determined
Cons:
  • I felt scammed
Reason of review:
Poor customer service
Michaela A Pta

DO NOT ORDER FROM JJSHOUSE

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I placed an order for a dress yesterday at approximately 8:30am. Unfortunately, the photo shoot I needed the dress for got cancelled. On top of that, after reading horror reviews, I decided to return the dress at approximately 4pm. The company only offered FIVE PERCENT back or 40% off a future purchase if I decide to keep the dress. UM NO. I want a full refund back but with all the tickets I have opened, I have not heard one response. I have disputed the charges with my bank.
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Reason of review:
Return, Exchange or Cancellation Policy
Carmela Tgc
map-marker Smyrna, Georgia

Request for return

Tried to return wrong size dress. Already received correct size. Can’t get permission and instructions on a return.
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Anonymous
map-marker Jamaica Plain, Massachusetts

The dress did not fit me I would like to return and get a different size

Yes I have not received my refund so I can we reorder my dress
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Reason of review:
Return, Exchange or Cancellation Policy
Myrtle F

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Verified Reviewer
| map-marker Mount Vernon, New York

Dress too small needs a bigger size

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I'm returning my dress for a larger size 24 the 22 didn't fit. Order #164377****. Please inform me how and where to return dress. Black scoop neck evening dress.
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Pros:
  • I love their beautiful dresses
Reason of review:
Return, Exchange or Cancellation Policy
Tootie M

Poor at this time

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Sent wrong color dress and there is no contact phone number
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Loss:
$175
Cons:
  • Did not come with a return slip
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

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