Alisha C Unp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order status

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I accidentally put the wrong city in for my address. I live in Plymouth but put Kingston. I got a call from the Plymouth post office last week and they said I would be hearing from the Kingston post office but I never did. I tried calling the post office but they said the tracking number wasnt from them.
View full review
Pros:
  • Never received
  • Reasonable cost and good quality
Cons:
  • Did not receive product

Preferred solution: Deliver product or service ordered

User's recommendation: Good

Mary S Utk
map-marker Humble, Texas

Refund needed

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
No answerHave live person customer service. Improve your return policy
View full review
Loss:
$178

Preferred solution: Full refund

Lisa M Bcj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order was wrong

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My order # is wrong #426773**** I only ordered 1 cake topper
View full review
Loss:
$10

Preferred solution: Price reduction

atifa y
map-marker Cologne, North Rhine-Westphalia

Return dress

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
JJsHouse - Return dress
JJsHouse - Return dress - Image 2
I ordered one dress but unfortunately it was so small I don't know why your size is not standard I always wear 40 but that dress is small I returned that dress but till now my money not transfer in my account I hope you are helping me thank you for advance
View full review
Loss:
$128

Preferred solution: Full refund

Sonya A Mzv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jacksonville, Florida

Returns

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I need a phone call back regarding a return. I have called multiple times and cannot get in touch with anyone. Please call me at 904-881-****
View full review
Loss:
$170
Pros:
  • Cheap price but you get what you pay for
Cons:
  • Horrible customer service
  • Take your money and do no care

Preferred solution: Full refund

User's recommendation: So not purchase from JA house

Kristine Z Baj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The dress is unwearable and they will do nothing to help.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
JJsHouse - The dress is unwearable and they will do nothing to help.
JJsHouse - The dress is unwearable and they will do nothing to help. - Image 2
JJsHouse - The dress is unwearable and they will do nothing to help. - Image 3
you want a mess order a dress from JJs house... I would rather be naked.
View full review
Loss:
$190
Pros:
  • Pretty dresses
Cons:
  • Awful product
  • Poor customer service lousy dress making
  • Fact that they lied to me from the get go

Preferred solution: New correct dress With the right measurements. 86 and 36 and 15

User's recommendation: Stay away unless you have money to throw away

Tom S Kzy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Retuned dress

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Been trying to get a hold of jjhouse with no luck at all. My wife's dress doesn't fit her.I'm concerned that they haven't responded and I've been reading reviews about they're return policy and it's seems like it takes an act of god to get your refund. Pleaes help Tom Stiffey
View full review
Loss:
$160
Pros:
  • Dress was nice but a bit small
Cons:
  • Trying to get a refund for a dress that was too small

Preferred solution: Full refund

Anonymous
map-marker Bellingham, Washington

Ordered hat on 4/20 have not received it yet

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Still waiting for my order.
View full review
Anonymous
map-marker Orlando, Florida

Return

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Nobody answer the phone . Want to return a dress
View full review

User's recommendation: Somebody answer the phone

Anonymous
map-marker West Jordan, Utah

How in the world do I return a dress to JJS HOUSE????? Nobody will give a return slip to return it!! Its way too big and too long!! Never again will I get a dress from them again!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I need to return a dress, cannot find out how!!!
View full review

User's recommendation: Don’t shop there!

Barb L Bvq

Return item

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have been trying to contact them for 4 days regarding a return. They have ignored all phone calls and emails! I will be taking further action!
View full review
Loss:
$337
Pros:
  • Huge selection
Cons:
  • Do not follow their own return policy
  • No customer service

Preferred solution: Full refund

User's recommendation: Do NOT order from Jjs House EVER!

Grace P Ldo

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My Order said returned to shipment

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
JJsHouse - My Order said returned to shipment
JJsHouse - My Order said returned to shipment - Image 2
JJsHouse - My Order said returned to shipment - Image 3
Hi I ordered at your website. Here's the details of my order SHIPMENT NOTIFICATION Order No: 678509**** Order Date: 2020-03-02 14:28:05 Tracking number: 507869**** Track this order: Go to DHL My problem is DHL did not contact me that I need to pay custom in order for me to received my package. The problem now is DHL send back my order to the shipper. I track my order and it says that RETURNED TO SHIPPER. Here is the DHL Tracking number. 507869**** Is it possible to send it back to me again my order. Please do help me. Thank you.
View full review
Loss:
$370

Preferred solution: Deliver product or service ordered

de v

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Problème connexion internet

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
J'ai introduit une demande de retour d'un article trop étroit (chaussures). Mais je ne parviens pas à recevoir votre réponse par mail. Votre site a un problème
View full review
Pros:
  • Choice
  • Lovely product
Cons:
  • Return product

Preferred solution: Full refund

User's recommendation: Dysfonctionnement du service retour marchandise

Marylou B Yyx

To keep people from ordering from this company.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Apr 07, 2020

Not resolved!!!

Updated by user Apr 07, 2020

File complain with BBB!! I did!

Original review Apr 07, 2020
I ordered a dress on January 31, for a wedding March 20th, paid for it, on February 14, I received a message that my order would arrive March 26th. Cancelled it got a confirmation of the cancellation and stated I never got a refund, but rteceived the dress which I couldn't use. Still waiting for a refund after I sent the dress back!would get a refund
View full review
Loss:
$103

Preferred solution: Full refund

User's recommendation: Don't order with this company!

Clara E Zit

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Returning merchandise

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered a mother of the bride dress and jacket and shoes and I do not like the quality of dress and it does not fit. The shoes do not fit and are not the color ordered. I need a return invoice or slip.
View full review
Cons:
  • Not the quality i expected

Preferred solution: Full refund

User's recommendation: Website pictures look much better than on hand .