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JJsHouse review in Baton Rouge, Louisiana: Difficulty in getting refund/cancel order

Only by email which took forever...no phone number...received an order I didn’t order...still haven’t received credit for another order...a formal dress cheap looking in a plastic sender bag
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Review
#1458338 Review #1458338 is a subjective opinion of poster.
Service
Jjshouse Customer Care
Reason of review
Return, Exchange or Cancellation Policy
I purchased 5 pairs of dance shoes from you. they are all a size to large. furthermore I have tried to send them back and I cant seem to find an address to send them to. a sum of $133.00 was charged on my card and the invoice reads $109.00 I need to get this cleared up...
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1 comment
Anonymous
#1641799

Oh dear, I'm so sorry this happened! If you don't mind sharing, how long did shipping take?

I ordered a pair of shoes 3 weeks ago and have not yet received them. USPS tracking is stuck at "pre-shipment". Plus, when I purchased, I selected "super-saver shipping", which was listed at 10-15 business days. But I went to the website again and now it says "10-30 days".

So I don't know what to believe. I'm nervous that I'll never receive them and will have to fight them for a refund.

Review
#1457555 Review #1457555 is a subjective opinion of poster.
Product
Jjshouse Shoes
Reason of review
Return, Exchange or Cancellation Policy
Loss
$133
Preferred solution
i would like to send the merchandise back and get the right size.
1.0
Details
I recently ordered a dress for my daughters wedding they took the money immediately but I had no confirmation of my order, when I tried to contact them I discovered they are in China and the only way to enquire is by email. They respond with poor English and are very...
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1 comment
Anonymous
#1631996

I wish I had seen your response before I ordered a prom dress for my granddaughter. How awful that that they do not let their customers know their location, etc.

Now I know why my order took so long to arrive. Buyers, BEWARE of this business!!

Review
#1450384 Review #1450384 is a subjective opinion of poster.
Product
Jjshouse Mother Of The Bride Dress
Reason of review
Bad quality

JJsHouse review: My order

Yes, I need to talk to someone I think I ordered the same thing several times because your site doesn't reply with a confirmation.
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Review
#1448028 Review #1448028 is a subjective opinion of poster.
Product
Jjshouse Website
Reason of review
ordering

JJsHouse review in Harlow, England: Excellent

I bought 5 pairs of dance shoes in different colours for a dance holiday. They all fitted perfectly and I orderd my normal size. I have now ordered a dress for the same dance holiday so fingers crossed. Satisfied customer
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Review
#1440528 Review #1440528 is a subjective opinion of poster.
Product
Jjshouse Shoes
Reason of review
Good quality
DO NOT PURCHASE ANYTHING FROM JJshouse
The audacity of this company! I ordered latin dance shoes. They sent me the wrong pair of heels! They were wedding shoes! So I emailed the customer service and they told me to keep the shoes and they would send the correct one. THree weeks later and nothing, so I...
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Review
#1439181 Review #1439181 is a subjective opinion of poster.
Product
Jjshouse Shoes
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund

JJsHouse review in Hurricane Mills, Tennessee: Looking for my order

Looking for my order. It's been 20 days
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Review
#1432116 Review #1432116 is a subjective opinion of poster.
Service
Jjshouse Customer Care
Reason of review
Order processing issue
2.3
Details

Update by user Jan 21

So far, JJSHouse refuses to give me my money back. They offered 40% redound because they cannot sale the dress.

I CANNOT WEAR IT EITHER! Basically, I have to pay them 60% for the dress they screwed up.

Original review posted by user Dec 22, 2018

I ordered a total of 6 dresses from JJSHouse over the past 14...
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6 comments
Anonymous
#1629295

They are out of China and have no intention of returning funds they already have. They sent me a dress with a different top than how it appeared in the picture.

They told me to "purchase some fabric and tidy it up".

What? They act like they can't speak English but when you file a dispute, they suddenly appear to be able to speak and write English very well.....you will lose your dispute too because of their 7 day cancellation policy, no matter if the situation is their fault.

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Review
#1430912 Review #1430912 is a subjective opinion of poster.
Service
Jjshouse Shipping Service
Reason of review
Order processing issue
1.4
Details
i ordered a dress. i had ordered a dress previously and was pleased. i asked if they still had my measurements from the previous dress. they showed me a picture of the first dress. i told them to use the same measurements but to decrease the hips 2 inches. the dress...
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Review
#1429766 Review #1429766 is a subjective opinion of poster.
Product
Jjshouse Dress
Cons
  • I felt scammed
  • No return level or full attention to customer service
  • Will never order from them again refund policy is non existent
Reason of review
Return, Exchange or Cancellation Policy
Loss
$234
Preferred solution
i want my 197.00 which is the price of dress plus s/h. i will eat the $37.00 it cost to return the dress
Tags
  • Evening Dress
  • Mother Of The Bride

JJsHouse review in Clifton Park, New York: Please cancel my e-mails your a fraud company

Fraud company it sucks I have 2 people that order from you and there is no return address sooooi it sucks fraud
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Review
#1424241 Review #1424241 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy