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JJsHouse review: Need to get in touch with customer service for a return and can not get in touch with them

The quality of the dress that I ordered is cheap, the dress is stitched down the side on the outside of the dress. Dress too small.
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Review
#1516493 Review #1516493 is a subjective opinion of poster.
Product
Jjshouse Dress
Reason of review
Return, Exchange or Cancellation Policy
Loss
$188

JJsHouse review: Ordered a wedding veil, was to be shipped within 24 hours or within two days. It has been over a week and still didn't receive it.

1.0
Details
JJsHouse review - Ordered a wedding veil, was to be shipped within 24 hours or within two days. It has been over a week and still didn't receive it.
Ordered a wedding veil, and still have didn't receive it
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Review
#1513943 Review #1513943 is a subjective opinion of poster.
Service
Jjshouse Shipping Service
Reason of review
Order processing issue

JJsHouse review: Shoes tht do not fit

They sent me e-mails to use to return the product and nothing works everything is done by e-mail. Customer Service phone number is listed 852-819-90571. Are you in CHINA
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Review
#1510874 Review #1510874 is a subjective opinion of poster.
Product
Jjshouse Shoes
Reason of review
Return, Exchange or Cancellation Policy
Loss
$36
Preferred solution
Full refund

JJsHouse review in Salem, Oregon: Great dress

I oredered a 249.00 dress from jjs house and its perfect. But before I ordered from this company I did my homework , I saw they were located in China so I knew sizes would run small. So I opted to do a custom size order just 20.00 more and I also opted to get expedited shipping which was again 20.00 more. My dress was made to my measurements in there estimated time frame of 12 days and then was shipped I received it 6 days after it was shipped as stated on there expedited shipping. You have to do your research on online companys and never assume anything.
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Review
#1505408 Review #1505408 is a subjective opinion of poster.
Product
Jjshouse Dress
Reason of review
Good quality
1.0
Details
I bought a very expensive Mother of the Bride dress from JJ House. I weigh 122 lbs and ordered a size ten. The dress arrived with no return slip or return information of any kind. It would not zip up the back leaving an approximate 4" gap where the zipper would not...
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Review
#1504908 Review #1504908 is a subjective opinion of poster.
Product
Jjshouse Mother Of The Bride Dress
Reason of review
Return, Exchange or Cancellation Policy
Loss
$270
Preferred solution
Full refund
2.3
Details
I ordered a mother of the bride dress which was too small. I tried to return the dress and you have to go through several "chats" with someone in order to get a refund. First of all, they wanted a photo of the item showing what was wrong with it. I sent a photo, but...
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1 comment
Anonymous
#1711202

Received the dress and it is not made properly. Pleats in midriff are all separated, not sewn together.

Color not like picture.

U cannot chat on a received item, I emailed them, told to enter code for a refund on TICKET PAGE. there is NO ticket page.

Review
#1496349 Review #1496349 is a subjective opinion of poster.
Service
Jjshouse Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$228
Preferred solution
Full refund

JJsHouse review: Dress arrival

2.7
Details
I am from Mendoza, Argentina. The dress I payed for never arrived. I am still waiting for answers.
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Review
#1496306 Review #1496306 is a subjective opinion of poster.
Service
Jjshouse Shipping Service
Pros
  • Fact that they are available to consumers
  • Original designs
  • Clothing
Cons
  • Never delivered the dress
Reason of review
Problem with delivery
Loss
$160
Preferred solution
Deliver product or service ordered
Tags
  • No Refundable
1.0
Details
The dress comes from China. I ordered a mother of the bride dress January 25th and received an email confirmation stating payment received. The size was confirmed January 27th for my daughter's March 15, 2019 wedding. I confirmed with the person taking my order that...
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1 comment
Anonymous
#1679991

I take it I won't be getti g my hat I expedited it

Review
#1496226 Review #1496226 is a subjective opinion of poster.
Service
Jjshouse Shipping Service
Reason of review
Order processing issue
Loss
$189
Preferred solution
Resolved issue with my credit card company

JJsHouse review: Charged yet never received items

1.3
Details
I ordered 2 items and was charged. Several months passed and I contacted customer service who notified me that they will ship items within 2 weeks. Several weeks passed without arrival, I contacted them again and they told me item has been discontinued due to lack of raw materials! Why would a vender charge a customer when item was not shipped.
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Review
#1495061 Review #1495061 is a subjective opinion of poster.
Service
Jjshouse Shipping Service
Reason of review
Order processing issue

JJsHouse review: Horrible Services

1.2
Details
Order number 0221843832 I have placed an order for my daughter's wedding, not only the dress did not get delivered but also, I cannot get any reply from the emails I sent canceling my order! I need this dress to be refunded as soon as possible, please! I do not want a discount or anything else from this company! Marcia Berg 713 9224473
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Review
#1494890 Review #1494890 is a subjective opinion of poster.
Service
Jjshouse Shipping Service
Cons
  • Service
  • I am extremelly unhappy with the jjhouse
Reason of review
Order#0221843832 Never received the dress I ordered, nor the refund!!!
Loss
$188
Preferred solution
Full refund
Tags
  • Mother Of The Bride